Question 1

Interest rates, inflation, and trade barriers are all examples of __________ forces.

Accepted Answer

A)  technology 
B)  political 
C)  social 
D)  economic 
E)  none of these 
A)  technology 
B)  political 
C)  social 
D)  economic 
E)  none of these

Question 2

Which of these forces comprises unwritten, common rules and perceptions about relationships?

Accepted Answer

A)  Economic force 
B)  Political force 
C)  Social force 
D)  Legal force 
E)  Personal force 
A)  Economic force 
B)  Political force 
C)  Social force 
D)  Legal force 
E)  Personal force

Question 3

Customer relationship management is a growing segment of __________ in which large amounts of data about customers are collected.

Accepted Answer

A)  E-commerce 
B)  E-business 
C)  Supply chain management 
D)  Knowledge management 
E)  Outsourcing 
A)  E-commerce 
B)  E-business 
C)  Supply chain management 
D)  Knowledge management 
E)  Outsourcing

Question 4

Studying history is a way to achieve strategic thinking, see the big picture, and improve conceptual skills.

Accepted Answer

A) True 
 B)False

Question 5

__________ are organizations that sell their product or service over the Internet directly to individual consumers.

Accepted Answer

A)  B2B 
B)  B2C 
C)  B2D 
D)  C2C 
E)  D2B 
A)  B2B 
B)  B2C 
C)  B2D 
D)  C2C 
E)  D2B

Question 6

The human resources perspective of management links motivation theories with __________.

Accepted Answer

A)  top management 
B)  employee tasks 
C)  floor managers 
D)  efficiencies 
E)  profit maximization 
A)  top management 
B)  employee tasks 
C)  floor managers 
D)  efficiencies 
E)  profit maximization

Question 7

The early study of management as we know it today began with what is now called the technology-driven workplace.

Accepted Answer

A) True 
 B)False

Question 8

__________ are organizations that sell their product or service over the Internet directly to other commercial entities.

Accepted Answer

A)  B2B 
B)  B2C 
C)  B2D 
D)  C2C 
E)  D2B 
A)  B2B 
B)  B2C 
C)  B2D 
D)  C2C 
E)  D2B

Question 9

Outsourcing refers to a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.

Accepted Answer

A) True 
 B)False

Question 10

Enterprise resource planning refers to the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Accepted Answer

A) True 
 B)False

Question 11

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as

Accepted Answer

A)  benchmarking. 
B)  empowerment. 
C)  systems theory. 
D)  contingency perspective. 
E)  continuous improvement. 
A)  benchmarking. 
B)  empowerment. 
C)  systems theory. 
D)  contingency perspective. 
E)  continuous improvement.

Question 12

Discuss the differences between the case view, the universalist view, and the contingency view.

Accepted Answer

These viewpoints relate to the applicabi

Question 13

The hypothetical chain that provides horizontal links between unionized workers in different departments in an organization is called the scalar chain.

Accepted Answer

A) True 
 B)False

Question 14

The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.

Accepted Answer

A) True 
 B)False

Question 15

At Signet Painting, owners applied _________ to involve workers and give them opportunities to share their best knowledge and skills.

Accepted Answer

A)  Theory X 
B)  scientific management 
C)  bureaucracy 
D)  Theory Y 
E)  Theory Z 
A)  Theory X 
B)  scientific management 
C)  bureaucracy 
D)  Theory Y 
E)  Theory Z

Question 16

To survive, closed systems must interact with the environment.

Accepted Answer

A) True 
 B)False

Question 17

A "diary farm" view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by

Accepted Answer

A)  human relations management. 
B)  human resource perspective. 
C)  behavioral science approach. 
D)  management science perspective. 
E)  none of these. 
A)  human relations management. 
B)  human resource perspective. 
C)  behavioral science approach. 
D)  management science perspective. 
E)  none of these.

Question 18

Division of labor, with clear definitions of authority and responsibility, is one of the six characteristics of the ideal bureaucracy.

Accepted Answer

A) True 
 B)False

Question 19

Which of these must interact with the environment to survive?

Accepted Answer

A)  Closed system 
B)  Entropy 
C)  Synergy 
D)  Universal view 
E)  Open system 
A)  Closed system 
B)  Entropy 
C)  Synergy 
D)  Universal view 
E)  Open system

Question 20

Tommy believes his employees are responsible, creative, and able to work with minimal direction. He is a

Accepted Answer

A)  Theory X manager. 
B)  Theory Y manager. 
C)  Theory Z manager. 
D)  Theory A manager. 
E)  contingency theory manager. 
A)  Theory X manager. 
B)  Theory Y manager. 
C)  Theory Z manager. 
D)  Theory A manager. 
E)  contingency theory manager.

Exam 2: The Evolution of Management Thinking

Interest rates, inflation, and trade barriers are all examples of __________ forces.

Which of these forces comprises unwritten, common rules and perceptions about relationships?

Customer relationship management is a growing segment of __________ in which large amounts of data about customers are collected.

Studying history is a way to achieve strategic thinking, see the big picture, and improve conceptual skills.

__________ are organizations that sell their product or service over the Internet directly to individual consumers.

The human resources perspective of management links motivation theories with __________.

The early study of management as we know it today began with what is now called the technology-driven workplace.

__________ are organizations that sell their product or service over the Internet directly to other commercial entities.

Outsourcing refers to a process whereby companies find out how others do something better than they do and then try to imitate or improve on it.

Enterprise resource planning refers to the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as

Discuss the differences between the case view, the universalist view, and the contingency view.

The hypothetical chain that provides horizontal links between unionized workers in different departments in an organization is called the scalar chain.

The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.

At Signet Painting, owners applied _________ to involve workers and give them opportunities to share their best knowledge and skills.

To survive, closed systems must interact with the environment.

A "diary farm" view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by

Division of labor, with clear definitions of authority and responsibility, is one of the six characteristics of the ideal bureaucracy.

Which of these must interact with the environment to survive?

Tommy believes his employees are responsible, creative, and able to work with minimal direction. He is a

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