Exam 9: Managerial Decision Making

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Bobby, a product manager, wants to increase the market share of his product. He is unsure about how to go about it, not knowing for sure how costs, price, the competition, and the quality of his product will interact to influence market share. Bobby is operating under a condition of _____.

(Multiple Choice)
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The _____ model closely resembles the real environment in which most managers and decision-makers operate.

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_____ represents a quick apprehension of a decision situation based on past experience but without conscious thought.

(Short Answer)
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The four positions on the possibility of failure scale include certainty, risk, ambiguity, and _____.

(Multiple Choice)
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_____ decisions are associated with conflicts over goals and decision alternatives, rapidly changing circumstances, fuzzy information, and unclear links among decision elements.

(Multiple Choice)
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The _____ model of decision making is most valuable when applied to _____.

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Uncertainty means that a decision has clear-cut goals, and that good information is available, but the future outcomes associated with each alternative are subject to chance.

(True/False)
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The _____ model of decision making describes how managers actually makes decisions in situations characterized by nonprogrammed decisions, uncertainty, and ambiguity.

(Multiple Choice)
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_____ means that all the information the decision-maker needs is fully available.

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The essence of _____ is to choose the first solution available.

(Multiple Choice)
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Two area banks, Bank A and Bank B, decided to merge their operations. This is an example of a:

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Personal _____ style refers to differences among people with respect to how they perceives problems and make decisions.

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Two employees in Stacey's department quit which is normal for her department. She is faced with the decision to fill these positions. This would be considered a nonprogrammed decision.

(True/False)
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_____ is the process of forming alliances among managers.

(Short Answer)
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The _____ is the individual who is assigned the role of challenging assumptions made by the group.

(Multiple Choice)
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The condition under which ambiguity occurs is when:

(Multiple Choice)
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_____ is by far the most difficult situation for a decision-maker.

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The _____ model of decision making describes how managers actually make decisions in difficult situations, such as those characterized by nonprogrammed decision, uncertainty, and ambiguity.

(Short Answer)
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The _____ stage involves the use of managerial, administrative, and persuasive abilities to ensure that the chosen alternative is carried out.

(Short Answer)
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Nonprogrammed decisions require six steps, however, programmed decisions being structured and well understood require only one step.

(True/False)
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