Exam 3: The Environment and Corporate Culture

Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.

The general economic health of the country or region in which the organization operates is represented by the _____ dimension.

What are the three basic strategies for dealing with increased uncertainty with respect to customers, competitors, suppliers, or government regulations?

The mythical sales representative at Robinson Jewelers who delivered a wedding ring directly to the church because the ring had been ordered late is an example of a hero.

_____ can be defined as the set of key values, beliefs, understandings, and norms shared by members of an organization.

Roles assumed by people that link the organization with the external environment are called _____ roles.

If Johnson Lumber provides trees for Westvaco Paper Manufacturing, then Johnson Lumber is considered a supplier for Westvaco.

The _____ environment includes the sectors that conduct day-to-day transactions within the organization.

Scenario - Melissa Hill Melissa Hill, sales manager for One-Hit-Wonder Record Company, was trying to create a new strategy to turn around the declining record sales the company was facing. Melissa needed to find a way to find out what the customers really wanted, since One-Hit-Wonder didn't have accurate information like the competitors did. It was imperative that she find the correct strategy and information because the company was in financial trouble. The company's President wanted all employees to help find information and work as a team to develop better relationships that might help the company. He also stated that he wanted the company to remain an independent company. Melissa realized that through hard work and team efforts, the company could get back on its feet as soon as they got reliable information. -Which of the following best describes One-Hit-Wonder's culture?

A phrase or sentence that succinctly expresses a key corporate value is called a story.

Name one of the two dimensions that organizations with high-performance cultures emphasize.

The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is:

Due to the stable environment and lack of technological change, mergers and joint ventures rarely occur in the U.S.

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the:

The _____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries.

CASE Scenario - Nikki Williams Nikki Williams was working as the sales manager for Industrial Instruments. Some of the sales executives were showing signs of burnout. They were losing interest in their jobs and were no longer motivated to gain new accounts. The reward system focused on old reliable accounts, but Nikki was now under pressure to expand the customer base. Nikki had recently been to a seminar on corporate value systems. She recognized that the company's CEO wanted to change the way employees thought about the firm and the way they related to one another. She further recognized that a lasting solution to her problem required a fundamental shift in perception. -Industrial Instruments operates in an environment that requires fast response and high-risk decision making. Which type of culture may be appropriate here?

List the five dimensions of the general environment.

Discuss the different levels of culture.

People and organizations that provide raw materials the organization uses to produce its output are called _____.

Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend?