Exam 9: Building an Effective, Ethical Small Group

With ______, individuals keep their doubts about group decisions to themselves.

Which of the following factors contribute MOST to the Abilene paradox?

Name and explain the eight symptoms of groupthink.

The 911 operators demonstrate the importance of ______ listening.

Evaluate a group that you belong to using the standards of teamthink.

All of the following are positive outcomes of substantive conflict EXCEPT:

Define "escalation of commitment."

We act as discriminative listeners when we enjoy a song download from iTunes, a live concert, or a play.

Control and evaluation can be communicated both verbally and nonverbally.

Too much e-mail communication can lead to information ______.

______ listening is motivated by the need to understand and retain messages.

Creativity and change are both positive outcomes of substantive conflict.

Conflict seems to be less common in virtual teams.

The Abilene paradox describes how groups reach false agreement.

Groups suffering from groupthink exhibit which of the following?

Give an example of a "sunk cost."

______ listening processes the verbal and nonverbal components of a message.

In groups marked by the ______, members mistakenly assume that silence means that everyone supports a proposal.

Which of the following is an outcome of substantive conflict?

______ is typically considered the maximum size for a small group because beyond this number members can no longer communicate face to face.