Question 1

This is NOT one of Hall's "personal spaces."

Accepted Answer

A)  Intimate 
B)  Social 
C)  Environmental 
D)  Public 
A)  Intimate 
B)  Social 
C)  Environmental 
D)  Public

Question 2

Dewanna is having difficulty paying attention to her teacher because of the construction project outside her classroom window. This is an example of the _____ barrier to communication.

Accepted Answer

A)  attention deficit 
B)  communication overload 
C)  competing priorities 
D)  physical distraction 
A)  attention deficit 
B)  communication overload 
C)  competing priorities 
D)  physical distraction

Question 3

Pretending that a conflict does not exist is _____.

Accepted Answer

A)  called avoidance 
B)  counterproductive 
C)  the fastest and easiest approach to resolution 
D)  psychotic 
A)  called avoidance 
B)  counterproductive 
C)  the fastest and easiest approach to resolution 
D)  psychotic

Question 4

According to your text, _____ channels are the backbone of any successful business.

Accepted Answer

A)  formal 
B)  lateral 
C)  downward 
D)  upward 
A)  formal 
B)  lateral 
C)  downward 
D)  upward

Question 5

The door-in-the-face technique involves _____.

Accepted Answer

A)  slamming the door on a salesperson 
B)  beginning with a very large, intrusive request followed by a smaller request 
C)  beginning with a small request, then escalating to larger ones 
D)  plugging peepholes on doors so customers cannot see the salesperson's face 
A)  slamming the door on a salesperson 
B)  beginning with a very large, intrusive request followed by a smaller request 
C)  beginning with a small request, then escalating to larger ones 
D)  plugging peepholes on doors so customers cannot see the salesperson's face

Question 6

_____ conflict occurs when individuals or groups have, or believe they have, opposing interests, which become the source of damage to relationships.

Accepted Answer

A)  Oppositional 
B)  Negative 
C)  Dysfunctional 
D)  Work 
A)  Oppositional 
B)  Negative 
C)  Dysfunctional 
D)  Work

Question 7

Nonverbal communication is BEST defined as the process of sending and receiving messages _____.

Accepted Answer

A)  through means other than words 
B)  silently 
C)  through multiple channels 
D)  with the body, not the voice 
A)  through means other than words 
B)  silently 
C)  through multiple channels 
D)  with the body, not the voice

Question 8

This is NOT an element of nonverbal communication.

Accepted Answer

A)  Clothing 
B)  Personal space 
C)  Email messages 
D)  Kinesics 
A)  Clothing 
B)  Personal space 
C)  Email messages 
D)  Kinesics

Question 9

The process of sending, receiving, and understanding messages is the definition of _____.

Accepted Answer

A)  persuasion 
B)  communication 
C)  encoding 
D)  decoding 
A)  persuasion 
B)  communication 
C)  encoding 
D)  decoding

Question 10

_____ occurs when someone gets your commitment to an attractive proposal, then reveals hidden costs.

Accepted Answer

A)  The bait-and-switch strategy 
B)  Buyer's remorse 
C)  The Barnum effect 
D)  Low-balling 
A)  The bait-and-switch strategy 
B)  Buyer's remorse 
C)  The Barnum effect 
D)  Low-balling

Question 11

This is an example of interpersonal conflict.

Accepted Answer

A)  Person A wants yellow walls, Person B wants blue ones. 
B)  Department A says the failure was Department B's fault; Department B blamed Department A. 
C)  Company A wants your business; so does Company B. 
D)  All of these options 
A)  Person A wants yellow walls, Person B wants blue ones. 
B)  Department A says the failure was Department B's fault; Department B blamed Department A. 
C)  Company A wants your business; so does Company B. 
D)  All of these options

Question 12

Describe three ways to improve communication, and provide an example of each of the five components related to effective feedback

Accepted Answer

Three ways to improve communication are

Question 13

The meaning of "You're so clever" cannot be determined without knowledge of _____.

Accepted Answer

A)  proxemics 
B)  kinesics 
C)  paralanguage 
D)  English 
A)  proxemics 
B)  kinesics 
C)  paralanguage 
D)  English

Question 14

Describe and provide an example of each of the eight elements important for all communication.

Accepted Answer

1. Sender: The person or entity initiati

Question 15

Chris is talking with Jan with the underlying goal of conveying information and preserving independence. Gender research regarding communication suggests that Chris is MOST likely to be _____.

Accepted Answer

A)  androgynous 
B)  male 
C)  female 
D)  gender confused 
A)  androgynous 
B)  male 
C)  female 
D)  gender confused

Question 16

Fear messages are MOST likely to persuade when the negative consequence is _____.

Accepted Answer

A)  immediate and likely to happen 
B)  relevant 
C)  severe 
D)  all of these options 
A)  immediate and likely to happen 
B)  relevant 
C)  severe 
D)  all of these options

Question 17

An example of conflict due to _____ occurs when one department is expected to make a safe product no matter the cost, and the finance department is expected to prevent cost overruns.

Accepted Answer

A)  value differences 
B)  limited resources 
C)  substantive emotions 
D)  goal differences 
A)  value differences 
B)  limited resources 
C)  substantive emotions 
D)  goal differences

Question 18

This is NOT true of the perceptual set barrier to communication.

Accepted Answer

A)  It often occurs automatically and unconsciously. 
B)  Because it is largely unconscious, it cannot be overcome. 
C)  It can be based on prejudice. 
D)  It is a readiness to perceive, based on expectations. 
A)  It often occurs automatically and unconsciously. 
B)  Because it is largely unconscious, it cannot be overcome. 
C)  It can be based on prejudice. 
D)  It is a readiness to perceive, based on expectations.

Question 19

The context of a communication involves _____.

Accepted Answer

A)  the physical setting 
B)  relationship issues 
C)  psychological and sociocultural factors 
D)  all of these options 
A)  the physical setting 
B)  relationship issues 
C)  psychological and sociocultural factors 
D)  all of these options

This is NOT one of Hall's "personal spaces."

Dewanna is having difficulty paying attention to her teacher because of the construction project outside her classroom window. This is an example of the _____ barrier to communication.

Pretending that a conflict does not exist is _____.

According to your text, _____ channels are the backbone of any successful business.

The door-in-the-face technique involves _____.

_____ conflict occurs when individuals or groups have, or believe they have, opposing interests, which become the source of damage to relationships.

Nonverbal communication is BEST defined as the process of sending and receiving messages _____.

This is NOT an element of nonverbal communication.

The process of sending, receiving, and understanding messages is the definition of _____.

_____ occurs when someone gets your commitment to an attractive proposal, then reveals hidden costs.

This is an example of interpersonal conflict.

Describe three ways to improve communication, and provide an example of each of the five components related to effective feedback

The meaning of "You're so clever" cannot be determined without knowledge of _____.

Describe and provide an example of each of the eight elements important for all communication.

Chris is talking with Jan with the underlying goal of conveying information and preserving independence. Gender research regarding communication suggests that Chris is MOST likely to be _____.

Fear messages are MOST likely to persuade when the negative consequence is _____.

An example of conflict due to _____ occurs when one department is expected to make a safe product no matter the cost, and the finance department is expected to prevent cost overruns.

This is NOT true of the perceptual set barrier to communication.

The context of a communication involves _____.

Introduction and Research Methods

Neuroscience and Biological Foundations

Stress and Health Psychology

Sensation and Perception

Consciousness

Learning

Memory

Thinking, Language, and Intelligence

Life Span Development I

Life Span Development II

Gender and Human Sexuality

Motivation and Emotion

Personality

Psychological Disorders

Psychotherapy

Social Psychology

Industrial/Organizational Psychology

Filters

Exam 18: Psychology at Work in the Global Economy

This is NOT one of Hall's "personal spaces."

Dewanna is having difficulty paying attention to her teacher because of the construction project outside her classroom window. This is an example of the _____ barrier to communication.

Pretending that a conflict does not exist is _____.

According to your text, _____ channels are the backbone of any successful business.

The door-in-the-face technique involves _____.

_____ conflict occurs when individuals or groups have, or believe they have, opposing interests, which become the source of damage to relationships.

Nonverbal communication is BEST defined as the process of sending and receiving messages _____.

This is NOT an element of nonverbal communication.

The process of sending, receiving, and understanding messages is the definition of _____.

_____ occurs when someone gets your commitment to an attractive proposal, then reveals hidden costs.

This is an example of interpersonal conflict.

Describe three ways to improve communication, and provide an example of each of the five components related to effective feedback

The meaning of "You're so clever" cannot be determined without knowledge of _____.

Describe and provide an example of each of the eight elements important for all communication.

Chris is talking with Jan with the underlying goal of conveying information and preserving independence. Gender research regarding communication suggests that Chris is MOST likely to be _____.

Fear messages are MOST likely to persuade when the negative consequence is _____.

An example of conflict due to _____ occurs when one department is expected to make a safe product no matter the cost, and the finance department is expected to prevent cost overruns.

This is NOT true of the perceptual set barrier to communication.

The context of a communication involves _____.

Introduction and Research Methods

Neuroscience and Biological Foundations

Stress and Health Psychology

Sensation and Perception

Consciousness

Learning

Memory

Thinking, Language, and Intelligence

Life Span Development I

Life Span Development II

Gender and Human Sexuality

Motivation and Emotion

Personality

Psychological Disorders

Psychotherapy

Social Psychology

Industrial/Organizational Psychology

Filters