Exam 18: Psychology at Work in the Global Economy

This increases familiarity, which increases your positive attitude toward it.

Proxemics refers to _____.

When resources are limited, or there is not enough time to solve all parts of a complex problem, _____ may be the best solution.

This is the personality trait that reflects the extent to which people engage in and enjoy effortful thought processing.

Telling someone you love them, while you flirt with a waitperson, is an example of _____.

This space is reserved for friends and acquaintances and ordinary conversations.

A phone researcher asks you for an hour of your time to answer his survey questions. When you refuse, he offers you the alternative he wanted all along-to answer just two questions. This is an example of the _____ technique.

Stan convinces Dorothy to accept a blind date with his great-looking and prosperous business partner, who does not really exist. On the day of the date, he tells Dorothy that his business partner is out of town, and sets her up with an obnoxious boor, who is a client he's trying to impress. This is an example of the _____ strategy of persuasion.

The _____ route to persuasion uses logic and careful analysis of arguments to convince a highly involved, motivated, and attentive audience.

_____ conflict involves disagreement over goals to pursue or the means to achieve them.

_____ conflict occurs when it brings important problems to the surface, providing opportunities to solve them.

Telemarketers use the _____ technique because they know you are likely to say yes to a large item at the end of a call if you have said yes to a small request at the beginning of the call.

Janie is smiling while she tells Tom how much he hurt her feelings. Janie is BEST described as ________________.

This is a form of nonverbal communication using gestures and body language.

The "win-win" approach to conflict resolution is most often associated with _____.

Which of the following people is demonstrating assertiveness?

You decide that it would be best to ask your teacher for an extension on your research project in private in his campus office, on a day when he seems to be in an exceptionally good mood. This is an example of the use of _____ in communication.

Which of the following is (are) true about passive individuals?

Veronica has a new line of clothing she wants to promote in a television ad at 8:00 pm on a weekday evening. Based on persuasion research, which of the following appeals is MOST likely to increase her sales?

If an employee disagreed with management over the goals for the company and ways to compete, this would be an example of a _____ conflict.