Exam 18: Psychology at Work in the Global Economy

After dealing with a very difficult customer, your supervisor emails you with a message that says, "Great job!" You are uncertain what she means because this message lacks _____.

Contrast passive, aggressive, and assertive behavior, providing an example of each in dealing with a late-evening telemarketing phone call.

With regard to communication, noise refers to _____.

Communication that is intended to change attitudes is called _____.

According to the textbook, the most important key to effective communication may be ______.

This is NOT part of the active listening process.

Offering an attractive proposal, then making it unavailable or unappealing and offering a more costly alternative is called the _____ strategy

Alfredo has wanted a new car for many months. He recently bought one because the salesperson showed him several consumer articles with independently high rankings of the car, and offered logical arguments for why this was an especially good value. This is an example of _____.

This is an example of the use of audience analysis to improve communication.

Which of the following is NOT a component of persuasion?

This is NOT an example of a semantic barrier to communication.

Feedback is most effective when ______.

The use of a seductive woman to sell cars is based on _____, which says the buyer will pair his positive emotional response to the woman with the car being promoted in the advertisement.

This is NOT one of the eight important elements in communication described in your text.

This is NOT one of the ways described in your text for minimizing cultural clashes.

Dimitrio's boss offered him a week-long trip to Hawaii at company expense. After Dimitrio accepted and arrived in the islands, his boss explained that he would be babysitting his kids while the boss and his wife toured the islands. This is an example of the _____ strategy of persuasion.

Which of the following North American distances is CORRECTLY matched?

Brenda asks her employer for a raise. In the communication process, Brenda is a(n) _____, and her boss is a(n) _____.

Which of the following is NOT associated with creating an illusion of honesty and credibility?

The _____ route to persuasion uses irrelevant or extraneous factors to convince an uninvolved, unmotivated, and inattentive audience.