Question 1

Which of the following is true of communication and crisis?

Accepted Answer

A)  Communication can keep a crisis contained. 
B)  Communication can escalate a crisis. 
C)  Communication can be the reason for a crisis. 
D)  all of the above 
A)  Communication can keep a crisis contained. 
B)  Communication can escalate a crisis. 
C)  Communication can be the reason for a crisis. 
D)  all of the above

Question 2

Why is framing such an important element of managing crisis?

Accepted Answer

Framing is important because i

Question 3

A __________ organization may be able to deal with change and crises more quickly than a large corporation because there are fewer layers for decision-making.

Accepted Answer

A)  for-profit 
B)  family entrepreneurship 
C)  nonprofit 
D)  government sector 
A)  for-profit 
B)  family entrepreneurship 
C)  nonprofit 
D)  government sector

Question 4

Describe the components a crisis communication plan should have and why those components are useful in dealing with crisis.

Accepted Answer

Answers will vary but must include:
a. I

Question 5

Janet's manager emphasizes that, during their organization's change, it will be necessary not to rush so quickly into the change that they run out of resources. This warning falls within which of the following suggestions of Tim Brown?

Accepted Answer

A)  Get professional help. 
B)  Share the inspiration. 
C)  Blend big and small projects. 
D)  Budget to the pace of innovation. 
A)  Get professional help. 
B)  Share the inspiration. 
C)  Blend big and small projects. 
D)  Budget to the pace of innovation.

Question 6

Which of the following is a potential effect of downsizing?

Accepted Answer

A)  increase in voluntary departure of other skilled employees 
B)  surviving employees' belief that the organization is unstable 
C)  difficulty in recruiting talent 
D)  all of the above 
A)  increase in voluntary departure of other skilled employees 
B)  surviving employees' belief that the organization is unstable 
C)  difficulty in recruiting talent 
D)  all of the above

Which of the following is true of communication and crisis?

Why is framing such an important element of managing crisis?

A __________ organization may be able to deal with change and crises more quickly than a large corporation because there are fewer layers for decision-making.

Describe the components a crisis communication plan should have and why those components are useful in dealing with crisis.

Janet's manager emphasizes that, during their organization's change, it will be necessary not to rush so quickly into the change that they run out of resources. This warning falls within which of the following suggestions of Tim Brown?

Which of the following is a potential effect of downsizing?

Organizational Communication and Contextual Realities

Classical Approaches and Organizational Structure

Humanistic Approaches to Organizational Communication

Systems and Critical Approaches to Organizational Communication

Cultural Approaches to Organizational Communication

Socialization

Organizational Relationships

Organizational Leadership

Teams: Face-To-Face and Virtual

Managing Conflict

Celebrating Diversity

Filters

Exam 11: Managing Organizational Change and Crises

Which of the following is true of communication and crisis?

Why is framing such an important element of managing crisis?

A __________ organization may be able to deal with change and crises more quickly than a large corporation because there are fewer layers for decision-making.

Describe the components a crisis communication plan should have and why those components are useful in dealing with crisis.

Janet's manager emphasizes that, during their organization's change, it will be necessary not to rush so quickly into the change that they run out of resources. This warning falls within which of the following suggestions of Tim Brown?

Which of the following is a potential effect of downsizing?

Organizational Communication and Contextual Realities

Classical Approaches and Organizational Structure

Humanistic Approaches to Organizational Communication

Systems and Critical Approaches to Organizational Communication

Cultural Approaches to Organizational Communication

Socialization

Organizational Relationships

Organizational Leadership

Teams: Face-To-Face and Virtual

Managing Conflict

Celebrating Diversity

Filters