Question 1

In Herzberg's theory, __________ have little effect on positive job attitudes.

Accepted Answer

A)  hygiene factors 
B)  motivators 
C)  dissatisfiers 
D)  both a and c 
A)  hygiene factors 
B)  motivators 
C)  dissatisfiers 
D)  both a and c D

Question 2

Describe the major differences between Theory X and Theory Y. Then articulate the alternatives illustrated by Theory Z.

Accepted Answer

Answers will vary but must include:
a. Description of Theory X as assuming negative characteristics of unmotivated workers
b. Description of Theory Y as assuming positive characteristics of workers can be facilitated by managers
c. Description of Theory Z as collectivistic, involved workers

Question 3

What were the results of the Illumination Studies?

Accepted Answer

A)  Productivity increased in the control group. 
B)  Productivity increased in the experimental group. 
C)  Productivity increased as lighting increased. 
D)  all of the above 
A)  Productivity increased in the control group. 
B)  Productivity increased in the experimental group. 
C)  Productivity increased as lighting increased. 
D)  all of the above D

Question 4

As a manager, Sasha tends to focus primarily on getting results but not what her employees need. She could be considered a(n) __________ manager.

Accepted Answer

A)  impoverished 
B)  country club 
C)  authority-compliance 
D)  team 
A)  impoverished 
B)  country club 
C)  authority-compliance 
D)  team

Question 5

The __________ approach shifted the emphasis from structure, power, and individualization to individual needs and human relationships.

Accepted Answer

A)  classical 
B)  human relations 
C)  human resources 
D)  Theory Z 
A)  classical 
B)  human relations 
C)  human resources 
D)  Theory Z

Question 6

What were the results of the Relay Assembly Room Studies?

Accepted Answer

A)  Overall productivity decreased. 
B)  Overall satisfaction decreased. 
C)  Sometimes satisfaction and productivity levels increased, while other times they decreased. 
D)  Productivity and satisfaction increased regardless of changes. 
A)  Overall productivity decreased. 
B)  Overall satisfaction decreased. 
C)  Sometimes satisfaction and productivity levels increased, while other times they decreased. 
D)  Productivity and satisfaction increased regardless of changes.

Question 7

Describe Maslow's hierarchy of needs.

Accepted Answer

Maslow's hierarchy of needs is

Question 8

When an organization provides opportunities for connection with other employees, the __________ needs of the employee are being met.

Accepted Answer

A)  safety 
B)  social 
C)  esteem 
D)  self-actualization 
A)  safety 
B)  social 
C)  esteem 
D)  self-actualization

Question 9

Many of the employees at OrgCorp are motivation by the desire to gain new experience. This would fall under a(n) __________ system.

Accepted Answer

A)  exploitive authoritative 
B)  benevolent authoritative 
C)  consultative 
D)  participative group 
A)  exploitive authoritative 
B)  benevolent authoritative 
C)  consultative 
D)  participative group

Question 10

According to Rensis Likert, when people are motivated through fear, threat, or punishment, the organization is likely a(n) __________ organization.

Accepted Answer

A)  exploitive authoritative 
B)  benevolent authoritative 
C)  consultative 
D)  participative group 
A)  exploitive authoritative 
B)  benevolent authoritative 
C)  consultative 
D)  participative group

Question 11

Elton Mayo, lead researcher of the Hawthorne studies, was attempting to follow __________'s principles of scientific management.

Accepted Answer

A)  Frederick Taylor 
B)  Max Weber 
C)  Henri Fayol 
D)  Mary Parker Follett 
A)  Frederick Taylor 
B)  Max Weber 
C)  Henri Fayol 
D)  Mary Parker Follett

Question 12

Describe Herzberg's motivation-hygiene theory.

Accepted Answer

Herzberg's motivation-hygiene theory sug

Question 13

What best characterizes the __________ movement is the clear shift from organizational standardization to an emphasis on the individual worker.

Accepted Answer

A)  classical 
B)  human relations 
C)  human resources 
D)  Theory Z 
A)  classical 
B)  human relations 
C)  human resources 
D)  Theory Z

Question 14

Companies that tend to have long-term employment, often for a lifetime, tend to be __________ types of companies.

Accepted Answer

A)  Theory X 
B)  Theory Z 
C)  for-profit 
D)  nonprofit 
A)  Theory X 
B)  Theory Z 
C)  for-profit 
D)  nonprofit

Question 15

Sameer and his employees tend to work closely as a group to reach their goals. This is indicative of which type of system?

Accepted Answer

A)  exploitive authoritative 
B)  benevolent authoritative 
C)  consultative 
D)  participative group 
A)  exploitive authoritative 
B)  benevolent authoritative 
C)  consultative 
D)  participative group

Question 16

Which of the following is one of Herzberg's dissatisfiers?

Accepted Answer

A)  advancement 
B)  responsibility 
C)  recognition 
D)  salary 
A)  advancement 
B)  responsibility 
C)  recognition 
D)  salary

Question 17

Which of the following is an assumption held by Theory X managers?

Accepted Answer

A)  The average man works as little as possible. 
B)  Management should help people achieve their own goals. 
C)  Management should help people recognize their characteristics. 
D)  The average man is not passive or resistant to organizational needs. 
A)  The average man works as little as possible. 
B)  Management should help people achieve their own goals. 
C)  Management should help people recognize their characteristics. 
D)  The average man is not passive or resistant to organizational needs.

Question 18

Which of the following serves as Maslow's second level in his hierarchy of needs?

Accepted Answer

A)  safety 
B)  social 
C)  esteem 
D)  self-actualization 
A)  safety 
B)  social 
C)  esteem 
D)  self-actualization

Question 19

Blake and Mouton believe that all managers should strive to be a(n) __________ manager.

Accepted Answer

A)  impoverished 
B)  country club 
C)  authority-compliance 
D)  team 
A)  impoverished 
B)  country club 
C)  authority-compliance 
D)  team

Question 20

Discuss and compare the classical, human relations, and human resources approaches.

Accepted Answer

Answers will vary but must include:
a. C

In Herzberg's theory, __________ have little effect on positive job attitudes.

Describe the major differences between Theory X and Theory Y. Then articulate the alternatives illustrated by Theory Z.

What were the results of the Illumination Studies?

As a manager, Sasha tends to focus primarily on getting results but not what her employees need. She could be considered a(n) __________ manager.

The __________ approach shifted the emphasis from structure, power, and individualization to individual needs and human relationships.

What were the results of the Relay Assembly Room Studies?

Describe Maslow's hierarchy of needs.

When an organization provides opportunities for connection with other employees, the __________ needs of the employee are being met.

Many of the employees at OrgCorp are motivation by the desire to gain new experience. This would fall under a(n) __________ system.

According to Rensis Likert, when people are motivated through fear, threat, or punishment, the organization is likely a(n) __________ organization.

Elton Mayo, lead researcher of the Hawthorne studies, was attempting to follow __________'s principles of scientific management.

Describe Herzberg's motivation-hygiene theory.

What best characterizes the __________ movement is the clear shift from organizational standardization to an emphasis on the individual worker.

Companies that tend to have long-term employment, often for a lifetime, tend to be __________ types of companies.

Sameer and his employees tend to work closely as a group to reach their goals. This is indicative of which type of system?

Which of the following is one of Herzberg's dissatisfiers?

Which of the following is an assumption held by Theory X managers?

Which of the following serves as Maslow's second level in his hierarchy of needs?

Blake and Mouton believe that all managers should strive to be a(n) __________ manager.

Discuss and compare the classical, human relations, and human resources approaches.

Organizational Communication and Contextual Realities

Classical Approaches and Organizational Structure

Systems and Critical Approaches to Organizational Communication

Cultural Approaches to Organizational Communication

Socialization

Organizational Relationships

Organizational Leadership

Teams: Face-To-Face and Virtual

Managing Conflict

Managing Organizational Change and Crises

Celebrating Diversity

Filters

Exam 3: Humanistic Approaches to Organizational Communication

In Herzberg's theory, __________ have little effect on positive job attitudes.

Describe the major differences between Theory X and Theory Y. Then articulate the alternatives illustrated by Theory Z.

What were the results of the Illumination Studies?

As a manager, Sasha tends to focus primarily on getting results but not what her employees need. She could be considered a(n) __________ manager.

The __________ approach shifted the emphasis from structure, power, and individualization to individual needs and human relationships.

What were the results of the Relay Assembly Room Studies?

Describe Maslow's hierarchy of needs.

When an organization provides opportunities for connection with other employees, the __________ needs of the employee are being met.

Many of the employees at OrgCorp are motivation by the desire to gain new experience. This would fall under a(n) __________ system.

According to Rensis Likert, when people are motivated through fear, threat, or punishment, the organization is likely a(n) __________ organization.

Elton Mayo, lead researcher of the Hawthorne studies, was attempting to follow __________'s principles of scientific management.

Describe Herzberg's motivation-hygiene theory.

What best characterizes the __________ movement is the clear shift from organizational standardization to an emphasis on the individual worker.

Companies that tend to have long-term employment, often for a lifetime, tend to be __________ types of companies.

Sameer and his employees tend to work closely as a group to reach their goals. This is indicative of which type of system?

Which of the following is one of Herzberg's dissatisfiers?

Which of the following is an assumption held by Theory X managers?

Which of the following serves as Maslow's second level in his hierarchy of needs?

Blake and Mouton believe that all managers should strive to be a(n) __________ manager.

Discuss and compare the classical, human relations, and human resources approaches.

Organizational Communication and Contextual Realities

Classical Approaches and Organizational Structure

Systems and Critical Approaches to Organizational Communication

Cultural Approaches to Organizational Communication

Socialization

Organizational Relationships

Organizational Leadership

Teams: Face-To-Face and Virtual

Managing Conflict

Managing Organizational Change and Crises

Celebrating Diversity

Filters