Question 1

Why are ethical standards adopted by organizations?

Accepted Answer

Organizations often adopt codes of conduct so employees know how business should be transacted, helping to direct employee relational behavior.

Question 2

Describe how for-profit, nonprofit, small business, and government sector organizations differ in relational issues.

Accepted Answer

Answers will vary but must include:
a. For-profit organizations: typically have many employees and personality types; can find people we can relate to and relieve stress of other personalities
b. Small businesses: typically have fewer employees; must work with a few personalities each day. which can be challenging
c. Nonprofit organizations: Similar relational issues as small businesses; like-minded people drawn together, which is both positive and negative
d. Government sector: relationships often hindered by political understandings are in focus

Question 3

Kevin tries to help his best friend define, understand, and cope with a recent problem at work. Kevin is offering __________ support.

Accepted Answer

A)  esteem 
B)  social 
C)  informational 
D)  instrumental 
A)  esteem 
B)  social 
C)  informational 
D)  instrumental C

Question 4

What are the three As of communicating our emotions in a way that helps us connect with others?

Accepted Answer

A)  acceptance, awareness, and accountability 
B)  acceptance, accountability, and action 
C)  acceptance, awareness, and action 
D)  accountability, awareness, and action 
A)  acceptance, awareness, and accountability 
B)  acceptance, accountability, and action 
C)  acceptance, awareness, and action 
D)  accountability, awareness, and action

Question 5

A propensity to defer to others is referred to in the Big Five Model as

Accepted Answer

A)  extraversion. 
B)  agreeableness. 
C)  conscientiousness. 
D)  emotional stability. 
A)  extraversion. 
B)  agreeableness. 
C)  conscientiousness. 
D)  emotional stability.

Question 6

Describe how emotion is related to burnout.

Accepted Answer

Emotional responses are often

Question 7

__________ refers to the identification and understanding of the way others feel.

Accepted Answer

A)  Emotional labor 
B)  Empathy 
C)  Perception 
D)  Personality 
A)  Emotional labor 
B)  Empathy 
C)  Perception 
D)  Personality

Question 8

When we attribute our own success to internal factors and put blame for our personal failures on external factors, it is called

Accepted Answer

A)  attribution theory. 
B)  fundamental attribution error. 
C)  self-serving bias. 
D)  extraversion. 
A)  attribution theory. 
B)  fundamental attribution error. 
C)  self-serving bias. 
D)  extraversion.

Question 9

Describe the three As of managing emotions.

Accepted Answer

(1) Acceptance of our emotions as either

Question 10

Which of the following is a type of social support we receive from others?

Accepted Answer

A)  esteem 
B)  social 
C)  information 
D)  all of the above 
A)  esteem 
B)  social 
C)  information 
D)  all of the above

Question 11

__________ support involves helping someone feel accepted and respected, despite any individual inadequacies.

Accepted Answer

A)  Esteem 
B)  Social 
C)  Informational 
D)  Instrumental 
A)  Esteem 
B)  Social 
C)  Informational 
D)  Instrumental

Question 12

__________ refers to the intense feelings that are directed at someone or something.

Accepted Answer

A)  Emotion 
B)  Emotional labor 
C)  Deep acting 
D)  Surface acting 
A)  Emotion 
B)  Emotional labor 
C)  Deep acting 
D)  Surface acting

Question 13

Evan feels like he has to put on a mask every time a disgruntled customer approaches him with a problem. Evan is using

Accepted Answer

A)  emotional labor. 
B)  deep acting. 
C)  surface acting. 
D)  both a and c 
A)  emotional labor. 
B)  deep acting. 
C)  surface acting. 
D)  both a and c

Question 14

Which of the following is a reason that we do not listen?

Accepted Answer

A)  The topic is extremely important to us and our emotions kick in. 
B)  Other people speak faster than we think. 
C)  We are not interested in the topic. 
D)  both a and c 
A)  The topic is extremely important to us and our emotions kick in. 
B)  Other people speak faster than we think. 
C)  We are not interested in the topic. 
D)  both a and c

Question 15

Compare and contrast the four primary types of decision-making and how each type influences relationships.

Accepted Answer

Answers will vary but must include:
a. L

Question 16

During an interview, Jerome feels that the interviewer is sitting a little too close. This falls into the __________ category of nonverbals.

Accepted Answer

A)  physical appearance 
B)  kinesics 
C)  touch 
D)  space 
A)  physical appearance 
B)  kinesics 
C)  touch 
D)  space

Question 17

__________ is referred to as work that requires the employee to display certain emotions as a part of the job.

Accepted Answer

A)  Emotion 
B)  Emotional labor 
C)  Deep acting 
D)  Surface acting 
A)  Emotion 
B)  Emotional labor 
C)  Deep acting 
D)  Surface acting

Question 18

An individual's body language is a type of non-verbal behavior. Body language falls into the __________ category.

Accepted Answer

A)  physical appearance 
B)  kinesics 
C)  touch 
D)  space 
A)  physical appearance 
B)  kinesics 
C)  touch 
D)  space

Question 19

Jeff tries to listen and respond in a supportive way to demonstrate he understands his employee's issue. Jeff is practicing

Accepted Answer

A)  active listening. 
B)  deep acting. 
C)  surface acting. 
D)  empathy. 
A)  active listening. 
B)  deep acting. 
C)  surface acting. 
D)  empathy.

Question 20

The process by which we become aware of our surroundings and interpret meaning is called

Accepted Answer

A)  emotional labor. 
B)  empathy. 
C)  perception. 
D)  personality. 
A)  emotional labor. 
B)  empathy. 
C)  perception. 
D)  personality.

Why are ethical standards adopted by organizations?

Describe how for-profit, nonprofit, small business, and government sector organizations differ in relational issues.

Kevin tries to help his best friend define, understand, and cope with a recent problem at work. Kevin is offering __________ support.

What are the three As of communicating our emotions in a way that helps us connect with others?

A propensity to defer to others is referred to in the Big Five Model as

Describe how emotion is related to burnout.

__________ refers to the identification and understanding of the way others feel.

When we attribute our own success to internal factors and put blame for our personal failures on external factors, it is called

Describe the three As of managing emotions.

Which of the following is a type of social support we receive from others?

__________ support involves helping someone feel accepted and respected, despite any individual inadequacies.

__________ refers to the intense feelings that are directed at someone or something.

Evan feels like he has to put on a mask every time a disgruntled customer approaches him with a problem. Evan is using

Which of the following is a reason that we do not listen?

Compare and contrast the four primary types of decision-making and how each type influences relationships.

During an interview, Jerome feels that the interviewer is sitting a little too close. This falls into the __________ category of nonverbals.

__________ is referred to as work that requires the employee to display certain emotions as a part of the job.

An individual's body language is a type of non-verbal behavior. Body language falls into the __________ category.

Jeff tries to listen and respond in a supportive way to demonstrate he understands his employee's issue. Jeff is practicing

The process by which we become aware of our surroundings and interpret meaning is called

Organizational Communication and Contextual Realities

Classical Approaches and Organizational Structure

Humanistic Approaches to Organizational Communication

Systems and Critical Approaches to Organizational Communication

Cultural Approaches to Organizational Communication

Socialization

Organizational Leadership

Teams: Face-To-Face and Virtual

Managing Conflict

Managing Organizational Change and Crises

Celebrating Diversity

Filters

Exam 7: Organizational Relationships

Why are ethical standards adopted by organizations?

Describe how for-profit, nonprofit, small business, and government sector organizations differ in relational issues.

Kevin tries to help his best friend define, understand, and cope with a recent problem at work. Kevin is offering __________ support.

What are the three As of communicating our emotions in a way that helps us connect with others?

A propensity to defer to others is referred to in the Big Five Model as

Describe how emotion is related to burnout.

__________ refers to the identification and understanding of the way others feel.

When we attribute our own success to internal factors and put blame for our personal failures on external factors, it is called

Describe the three As of managing emotions.

Which of the following is a type of social support we receive from others?

__________ support involves helping someone feel accepted and respected, despite any individual inadequacies.

__________ refers to the intense feelings that are directed at someone or something.

Evan feels like he has to put on a mask every time a disgruntled customer approaches him with a problem. Evan is using

Which of the following is a reason that we do not listen?

Compare and contrast the four primary types of decision-making and how each type influences relationships.

During an interview, Jerome feels that the interviewer is sitting a little too close. This falls into the __________ category of nonverbals.

__________ is referred to as work that requires the employee to display certain emotions as a part of the job.

An individual's body language is a type of non-verbal behavior. Body language falls into the __________ category.

Jeff tries to listen and respond in a supportive way to demonstrate he understands his employee's issue. Jeff is practicing

The process by which we become aware of our surroundings and interpret meaning is called

Organizational Communication and Contextual Realities

Classical Approaches and Organizational Structure

Humanistic Approaches to Organizational Communication

Systems and Critical Approaches to Organizational Communication

Cultural Approaches to Organizational Communication

Socialization

Organizational Leadership

Teams: Face-To-Face and Virtual

Managing Conflict

Managing Organizational Change and Crises

Celebrating Diversity

Filters