Exam 11: Managing Organizational Change and Crises

Mary's organization was directed by an individual who was flaky and often used the organization's resources carelessly. Employees noticed these habits but did not do anything to stop him, until one day the director left, leaving the organization in financial ruin and, ultimately, a crisis. The organization's failure to recognize the warning signs falls within which phase of crisis?

Which of the following is true of crisis and change?

Franklin's organization has asked him to construct a strategy for organizational learning in the wake of a crisis. Franklin is participating in preparing for which key element of a crisis plan?

Which of the following is a way to try to avoid company layoffs?

Which of the following best describes a learning organization?

A successful crisis communication plan will

Janet's organization needs to implement a major change, but it will require collaborating with another organization. This is an example of which of the following suggestions of Tim Brown?

Most organizational crises are

Anna feels very important to her organization. The way that Anna feels demonstrates which quality of learning organizations?

In __________ organizations, resistance to change may take a more political form.

Which qualities help an organization to be a learning organization?

Describe the reasons why downsizing is such a significant unintended cost to an organization.

A crisis communication plan should involve developing key messages for internal and external publics as well as monitor responses and mention of the organization within those publics. This falls in line with the action of

Which of the following is often experienced by survivors of downsizing?

__________, the last phase of crisis management, refers to adequate reflection and critical examinations of the crisis.

Which of the following is essential to an effective change process?

In __________ organizations, crisis can be localized within a department and resolved swiftly or can infect the whole organization if it takes too long to control.

What does it mean that crisis communication should be dynamic?

In addition to correcting the issue, crisis communication should do __________ primary things.

Why is it so crucial to make sure employees remain important during a change process?