Exam 9: Workplace and Organizational Communication

Jenny is interested in going to a conference to learn new computer skills that can be applied to her job. She knows the conference is expensive, and in her former job, the expense would not have been covered, so she is hesitant to ask. She watches another employee ask to go to a conference to see how she might word it in the future to get her boss's approval. What type of information-seeking strategy is she using?

Values are the taken-for-granted beliefs, perceptions, and feelings that members of an organization hold about themselves, their relationship with coworkers, and the workplace itself.

Ben came storming out of the school staff meeting feeling furious with administrators for rejecting his ideas for the new school fundraiser that he envisioned would be very lucrative for the school. Feeling like he will get nowhere by complaining to the principal, he speaks loudly to the other teachers in the teacher's room and says he will be looking for jobs in more progressive districts. What kind of dissent is Ben engaging in?

When a line cook tells a staff of servers to "86 the onion rings" because they are out of the item, their use of jargon is an example of ______ elements of workplace artifacts.

The book gives an example of the Clif Bar organization having the expectation that employees will adopt an eco-friendly and healthy lifestyle. The expectation is reflected in business practices and is resistant to change. This is an example of a(n) ______.

Provide an example of a memorable message a manager might give to a subordinate.

Martina and Jameel have worked in the same department in the same capacity for 4 years. They became valuable to one another as friends as well as colleagues, talking about everything from their common tasks to their musical tastes to politics. They have supported one another through personal and work challenges for years. When their supervisor was promoted, they encouraged one another to apply for his job. Jameel was hired, and he will now be Martina's boss. Their workplace relationship is changing from ______ to ______.

Sharing your concerns (e.g., about workplace decisions, practices, or policies) with people who do not work with you is known as ______.

Mentor-protégé relationships develop between an experienced colleague who has attained career success and a less advanced colleague who demonstrates the potential to be equally successful at work.

As peer relationships develop (i.e., from information peer to collegial peer to special peer), communication will become more frequent, more intimate, more personal, and less cautious.

In the anticipatory stage of workplace socialization, individuals ______.

Describe one of the three features that must exist to facilitate the manner in which you move from the encounter phase to the metamorphosis stage.

The talk that happens around the water cooler or coffee machine at work helps establish informal communication networks.

Why do employees have different views of their workplace culture?

Paul and Marissa have worked together for 12 years. They have lunch in the company cafeteria every day and use that time to talk about their jobs, their kids, and their lives. Although they are both married, their spouses understand their close relationship, and the couples socialize outside the workplace. What type of workplace relationship is this?

Sasha has had a work friendship with Natalia that is recently disintegrating because Sasha no longer feels Natalia respects her. Sasha sits down with Natalia and they openly and mutually discuss what is going on lately and ultimately decide to end their friendship. What is this type of disengagement called?

When you use the indirect, third-party, testing, and observing information-seeking strategies, you have a particular information source in mind.

When an employee either quits, retires, gets promoted, gets laid off, or is reclassified, what stage of workplace socialization has occurred?

Diana and Aidan had lunch together in the conference room. They talked about their new coworker, Morgan, and discussed how she does not seem to have any experience or knowledge of the position. They criticized the company to each other for hiring Morgan. What kind of communication network does this describe?

Which is an accurate statement regarding collegial peer relationships?