Question 1

Training for a business system should focus on _____.

Accepted Answer

A)  all the capabilities of the new system 
B)  complex computerized modules and code 
C)  helping the users to accomplish their jobs 
D)  how to use the system 
E)  not using the system 
A)  all the capabilities of the new system 
B)  complex computerized modules and code 
C)  helping the users to accomplish their jobs 
D)  how to use the system 
E)  not using the system

Question 2

There are two fundamentally different approaches to the style of conversion: direct conversion and indirect conversion.

Accepted Answer

A) True 
 B)False

Question 3

There are three important factors to consider in selecting a conversion strategy: risk, cost, and _____________.

Accepted Answer

A)  the time required 
B)  system features 
C)  infrastructure 
D)  planning 
E)  performance 
A)  the time required 
B)  system features 
C)  infrastructure 
D)  planning 
E)  performance

Question 4

Direct conversion is the conversion style where both systems (as-is and to-be) are used simultaneously.

Accepted Answer

A) True 
 B)False

Question 5

Project assessment is not usually performed, yet it can be an important component of organizational learning.

Accepted Answer

A) True 
 B)False

Question 6

When one or more locations or units within a organization are selected to be converted first as part of a pilot test, this is called phased conversion.

Accepted Answer

A) True 
 B)False

Question 7

System review attempts to understand whether the implementation of the system resulted in the costs and benefits identified during project initiation.

Accepted Answer

A) True 
 B)False

Question 8

Some experts argue that change management is more important than any other part of system development. Do you agree or not? Explain.

Accepted Answer

Those who agree will point out that with

Question 9

APS Systems would like to convert to the new system with very little risk. The ideal conversion strategy for APS Systems would be a conversion style of parallel, piloted, and a modular conversion.

Accepted Answer

A) True 
 B)False

Question 10

Explain different styles of conversion.

Accepted Answer

The conversion style is the way in which

Question 11

People assigned to a help desk have very broad computer skills and are able to respond to a wide range of problems.

Accepted Answer

A) True 
 B)False

Question 12

Most beginning systems analysts and programmers work first on new development projects; usually only after they have gained some experience are they assigned to maintenance projects.

Accepted Answer

A) True 
 B)False

Question 13

Direct conversion, where the new system is turned on and the old system is immediately turned off, is the simplest and most straightforward method, but it is also the most risky because any problems with the new system may seriously disrupt the organization.

Accepted Answer

A) True 
 B)False

Question 14

The training delivery method that is most appropriate for a new Executive Information System would be one-on-one training.

Accepted Answer

A) True 
 B)False

Question 15

How is a problem report different from a change request?

Accepted Answer

A problem report documents a problem tha

Question 16

Simultaneous conversion has a higher cost than pilot and phased conversion because more staff are required to support all of the locations.

Accepted Answer

A) True 
 B)False

Question 17

The three key post implementation activities are system support, system maintenance, and project assessment.

Accepted Answer

A) True 
 B)False

Question 18

When selecting a training method the analyst should consider the cost to develop the training program, the cost to deliver the training program, the reach, and the impact.

Accepted Answer

A) True 
 B)False

Question 19

Low uncertainty cultures need extra attention when asked to adopt a new system.

Accepted Answer

A) True 
 B)False

Question 20

When training users from a collectivistic culture it makes sense to use _____.

Accepted Answer

A)  online support (OLS) 
B)  frequently asked questions (FAQ) 
C)  on-demand training (ODT) 
D)  group-based training 
E)  computer-based training (CBT) 
A)  online support (OLS) 
B)  frequently asked questions (FAQ) 
C)  on-demand training (ODT) 
D)  group-based training 
E)  computer-based training (CBT)

Training for a business system should focus on _____.

There are two fundamentally different approaches to the style of conversion: direct conversion and indirect conversion.

There are three important factors to consider in selecting a conversion strategy: risk, cost, and _____________.

Direct conversion is the conversion style where both systems (as-is and to-be) are used simultaneously.

Project assessment is not usually performed, yet it can be an important component of organizational learning.

When one or more locations or units within a organization are selected to be converted first as part of a pilot test, this is called phased conversion.

System review attempts to understand whether the implementation of the system resulted in the costs and benefits identified during project initiation.

Some experts argue that change management is more important than any other part of system development. Do you agree or not? Explain.

APS Systems would like to convert to the new system with very little risk. The ideal conversion strategy for APS Systems would be a conversion style of parallel, piloted, and a modular conversion.

Explain different styles of conversion.

People assigned to a help desk have very broad computer skills and are able to respond to a wide range of problems.

Most beginning systems analysts and programmers work first on new development projects; usually only after they have gained some experience are they assigned to maintenance projects.

Direct conversion, where the new system is turned on and the old system is immediately turned off, is the simplest and most straightforward method, but it is also the most risky because any problems with the new system may seriously disrupt the organization.

The training delivery method that is most appropriate for a new Executive Information System would be one-on-one training.

How is a problem report different from a change request?

Simultaneous conversion has a higher cost than pilot and phased conversion because more staff are required to support all of the locations.

The three key post implementation activities are system support, system maintenance, and project assessment.

When selecting a training method the analyst should consider the cost to develop the training program, the cost to deliver the training program, the reach, and the impact.

Low uncertainty cultures need extra attention when asked to adopt a new system.

When training users from a collectivistic culture it makes sense to use _____.

Introduction to Systems Analysis and Design

Project Management

Requirements Determination

Business Process and Functional Modeling

Structural Modeling

Behavioral Modeling

Moving on to Design

Class and Method Design

Data Management Layer Design

Human Computer Interaction Layer Design

Physical Architecture Layer Design

Construction

Filters

Exam 13: Installation and Operations

Training for a business system should focus on _____.

There are two fundamentally different approaches to the style of conversion: direct conversion and indirect conversion.

There are three important factors to consider in selecting a conversion strategy: risk, cost, and _____________.

Direct conversion is the conversion style where both systems (as-is and to-be) are used simultaneously.

Project assessment is not usually performed, yet it can be an important component of organizational learning.

When one or more locations or units within a organization are selected to be converted first as part of a pilot test, this is called phased conversion.

System review attempts to understand whether the implementation of the system resulted in the costs and benefits identified during project initiation.

Some experts argue that change management is more important than any other part of system development. Do you agree or not? Explain.

APS Systems would like to convert to the new system with very little risk. The ideal conversion strategy for APS Systems would be a conversion style of parallel, piloted, and a modular conversion.

Explain different styles of conversion.

People assigned to a help desk have very broad computer skills and are able to respond to a wide range of problems.

Most beginning systems analysts and programmers work first on new development projects; usually only after they have gained some experience are they assigned to maintenance projects.

Direct conversion, where the new system is turned on and the old system is immediately turned off, is the simplest and most straightforward method, but it is also the most risky because any problems with the new system may seriously disrupt the organization.

The training delivery method that is most appropriate for a new Executive Information System would be one-on-one training.

How is a problem report different from a change request?

Simultaneous conversion has a higher cost than pilot and phased conversion because more staff are required to support all of the locations.

The three key post implementation activities are system support, system maintenance, and project assessment.

When selecting a training method the analyst should consider the cost to develop the training program, the cost to deliver the training program, the reach, and the impact.

Low uncertainty cultures need extra attention when asked to adopt a new system.

When training users from a collectivistic culture it makes sense to use _____.

Introduction to Systems Analysis and Design

Project Management

Requirements Determination

Business Process and Functional Modeling

Structural Modeling

Behavioral Modeling

Moving on to Design

Class and Method Design

Data Management Layer Design

Human Computer Interaction Layer Design

Physical Architecture Layer Design

Construction

Filters