Exam 13: Installation and Operations

When a system is installed sequentially at different locations and there may be a deliberate delay between the first and second installation, the organization is using a phased conversion process.

Explain the project team review part of project assessment. What is the goal of project team review?

The most important factor associated with successful change is a(n) _____.

With Turkey conversion, the new system instantly replaces the old one .

Systems analysts examine four important factors when selecting a conversion strategy: risk, cost, communication, and time required.

The change agent is a set of software tools and policies that help the organization transition to the newly installed system.

The person charged with actually planning and implementing the change necessary to support the implementation of a new system is known as a _____.

The operations group takes care of system support.

Cold turkey, big bang, and abrupt cut-over are alternative names for _____ conversion.

When determining the content of training, the team should cover everything the system can do and focus on all of its capabilities. Do you agree? Why or why not?

A whole-system conversion, in which the entire system is installed at one time, is the least common because it is complex and the hardest to understand.

Management has several tools for structuring organization work processes. Establishing standard operating procedures (SOPs) involves establishing behavioral norms and how processes are actually performed.

Rather than attempting to teach the users all the features of the system, training should instead focus on the much smaller set of activities that users perform on a regular basis and ensure that users are truly expert in those.

The highest proportion of potential adopters of a significant organization change will be reluctant adopters.

Institutionalization refers to establishing formal post implementation deliverables for all projects.

Install hardware, install software, and convert data are the three steps found in the _____.

The most commonly used approach to delivering training for a new system is computer-based training.

If you decide to upgrade, allow yourself at least _____ to test the upgrade on a separate system before you install it.

Project team review is usually conducted _____.

The conversion location in which one or more locations are selected to test the conversion to the new system prior to full implementation is known as pilot conversion.