Exam 1: Jira Administrator

You want to introduce Jira to your small non-profit organization. Since you are unsure of the optimal deployment option you have gathered some requirements: You need to manage a team of up to 15 employees. You need to be able to track a backlog of staff action items. You want to easily visualize the progress of ongoing work. The solution must require minimal administration since your organization only has a part-time IT volunteer. What solution is most appropriate for your organization?

Inspect your current Incoming Mail Handler configuration: Identify one reason why the current configuration is not fetching emails as planned.

Critical production bugs in a Jira Software project are hidden with an issue security scheme that has a single security level. Only project administrators are listed in the security level and granted the Set Issue Security permission. A new requirement states that a few other Jira Core users, who have Browse Projects permission, should be able to see the hidden issues. These users will vary per issue and be selected from across various groups. What needs to be added to the security level?

One of your project owners is struggling with reporting and sorting issues in her project. Currently, the classification of the issues is no more useful than a list of things that need to be done. The project owners would like to establish the following: more classification of issues, so issues can belong to several classes the ability to edit classes a way to link a class to an owner How would you help this project owner improve issue reporting and sorting?

You are setting up a new Jira instance and three new projects with shared configuration. There are many managers at the company and you need to structure their permissions accordingly. Which requirement can only be met with a Managers project role?

Your organization has a Jira project for managing work on a software development project. As the team has grown, two groups have formed within it, working on different tasks. To help bring more focus to the work being conducted, the team has requested a second Jira project to split the team's work into two. Which set of schemes can likely be shared between the two projects?

Martin has Create Attachments permission in a software project, but he cannot attach anything to issues in Approved status. What is the problem?

Your Jira support project has allowed anonymous customers to create issues through an incoming mail handler for some time. In order to enhance efficiency, your project manager has inquired about the possibility of allowing anonymous users to also create issues using Jira instead of the mail handler, but without allowing further access or need of a license. Which two actions will let you meet the requirement? (Choose two.)

You have just deployed a new Support Workflow and Support Notification Scheme. Manager Maria should be receiving notifications when users click the Escalate workflow transition, but she is not. Identify two possible reasons Maria is not receiving the notifications. (Choose two.)

You are moving a workflow from your staging Jira instance to production. On importing the workflow, Jira notifies you that the post-functions will not be imported. Staging Jira is on version 6.4 and production Jira is on version 6.3. Why did this happen?

A public relations firm is using Jira to track projects by client engagement. Each new engagement with a client is tracked in a new project. Users are complaining that it is hard to navigate and search hundreds of projects. View the Exhibit, which shows a sample of their projects on the View All Projects page. Identify three project settings that will immediately improve the viewing of projects on this page and the search results in Issue Navigator. (Choose three.)

After a recent upgrade to your Jira system, one of the apps your organization depends on is not working reliably. Which two methods can you use to debug and resolve this issue? (Choose two.)

A team complains that many of their issues are in the Closed status, but do not have a resolution set, which causes problems with reporting. The project uses a single workflow. You want to set the resolution to Done on all existing issues in the Closed status. Which combination of workflow elements and a bulk operation will achieve this?

Tom has asked you why the numbers returned by his searches are not right. He shows you three JQL queries: How can you fix this?

An issue is showing the Time Tracking section as follows: There is clearly an hour's difference between the Original and Remaining estimates. Identify two possible reasons Logged Time is showing as Not Specified. (Choose two.)

Your user directories are configured as shown: The Active Directory administrators have just started the process of copying all the users from the old Company B directory to Company A directory. During this process, the group membership is being changed to allow for more fine-grained security control. A large number of migrated users complain that they do not have the correct new group memberships. Which configuration change should you perform?

You receive workflow configuration requirements for issues in the Closed status. They are as follows: Users must NOT be able to edit issues in this status. Jira administrators must be able to edit issues in this status. Only users in the release-managers group should see the transition to the Re-opened status Which combination of two workflow configuration items should you use to meet these requirements? (Choose two.)

The configuration details of an SMTP Mail Server of a Jira instance are shown below. The configuration hasn't been changed in the last 24 months. Currently emails are no longer being sent and the failed notifications can be seen in the Mail Error Queue. What is the likely cause of the failure?

The HR team approaches you with new requirements they want you to implement: Allow users to send requests into Jira by emailing "HR@yourcompany.com." Have those emails automatically turned into "Holiday Requests" in the HR project. You have already set up an Incoming Mail Server and a mail handler to "Create a new issue or add a comment to an existing issue." Which three additional options can you set with this mail configuration? (Choose three.)

Your HR project has two issue types: Join Leave Both issue types share a field configuration, screens and the workflow. You currently use the Due Date system field to indicate when someone actually joins or leaves. New HR staff members complain that using the Due Date field is not very intuitive. How can you help your HR team?