Exam 2: Certified Quality Auditor

The confidence level in a sampling plan is defined as the

Which of the following is a benefit of performing a systems audit of a current supplier?

Managing the quality audit process includes ensuring that which of the following audit functions occur?

The most important item to check when auditing against a specification is the

The following portion of the test includes several Case Studies. Each Case Study includes introductory information about a specific company or audit situation, followed immediately by a set of questions related to the situation described and various audit-related documents, identified by company name. All of the audit-related documents for these Case Studies are presented in a separate booklet labeled: CONFIDENTIAL Audit Documents These documents were drawn from actual companies and are designed to be examples of genuine audit materials. Their format and contents have not been altered, and they are intended to represent working documents from everyday situations. Although the documents for the Case Studies are presented separately, the test will be scored as a whole, on a total of 150 questions. You may go back and check your work on any part of the examination until time is called at the end of the testing period. Two auditors are conducting an internal audit of the Quality Electronics and Elements Co. (QEE) system procedures. During the first day of the audit, the following observations were made. An outbound carton with obvious damage was examined by the auditor on the shipping dock. A shipment of six (6) boxes to Allied Supply was returned because the customer-required certifications did not accompany the product. Unsigned product verification documents were found on stored products. Of three (3) cartons found in the accepted materials station, only two of the cartons had labels indicating their contents. When the auditor pointed this out, a customer service representative immediately affixed the proper label to the one unlabeled carton. The auditor also found that "Accepted Material Traveler Cards" were not attached to any of the cartons in the accepted materials station. During the second day of the audit, another unlabeled product container was delivered to the accepted materials station. When the auditor noted the lack of label, the auditee immediately filled out a label and affixed it to the container. In this situation, the auditor should do which of the following?

During the closing meeting, the lead auditor should do which of the following?

Which of the following would NOT normally be used as a major category in a cause and effect diagram?

"What are your defined responsibilities in the calibration laboratory?" The question above is an example of what type of questioning technique?

Auditors can use flowcharts in their work in order to

Within most organizations, the responsibility for planning and carrying out a programmed series of quality system audits rests with the

Which of the following is an audit reporting technique for prioritizing audit findings?

During the closing meeting, what is the advantage of having the lead auditor be the only presenter of the audit findings?

Which of the following best describes quality control?

The following portion of the test includes several Case Studies. Each Case Study includes introductory information about a specific company or audit situation, followed immediately by a set of questions related to the situation described and various audit-related documents, identified by company name. All of the audit-related documents for these Case Studies are presented in a separate booklet labeled: CONFIDENTIAL Audit Documents These documents were drawn from actual companies and are designed to be examples of genuine audit materials. Their format and contents have not been altered, and they are intended to represent working documents from everyday situations. Although the documents for the Case Studies are presented separately, the test will be scored as a whole, on a total of 150 questions. You may go back and check your work on any part of the examination until time is called at the end of the testing period. Two auditors are conducting an internal audit of the Quality Electronics and Elements Co. (QEE) system procedures. During the first day of the audit, the following observations were made. An outbound carton with obvious damage was examined by the auditor on the shipping dock. A shipment of six (6) boxes to Allied Supply was returned because the customer-required certifications did not accompany the product. Unsigned product verification documents were found on stored products. Of three (3) cartons found in the accepted materials station, only two of the cartons had labels indicating their contents. When the auditor pointed this out, a customer service representative immediately affixed the proper label to the one unlabeled carton. The auditor also found that "Accepted Material Traveler Cards" were not attached to any of the cartons in the accepted materials station. Which department is responsible for determining whether an outbound product has been damaged in handling or storage?

An internal audit schedule should be prioritized on the basis of all of the following criteria EXCEPT the

An audit schedule is an integral part of which of the following phases of the auditing process?

In quality auditing, a finding is defined as

Which of the following indicates that a quality system is effective?

A quality audit contributes to improvement of the quality of a company's products and services by

During an audit, the best way to determine whether an audited process is consistent with the requirements of the relevant written procedure is by