Question 1

The second stage of group development is

Accepted Answer

A)  storming. 
B)  norming. 
C)  forming. 
D)  performing. 
E)  transforming. 
A)  storming. 
B)  norming. 
C)  forming. 
D)  performing. 
E)  transforming.

Question 2

In the last department Ann worked in, people could take extra time during work breaks without other members of the group saying anything. In her new department, if you take extra time, your coworkers are likely to make caustic remarks when you get back to your desk. From the new group's point of view, this example deals with what concept?

Accepted Answer

A)  Norm conformity 
B)  Group cohesiveness 
C)  Norm generalization 
D)  Norm variation 
E)  Norm attribution 
A)  Norm conformity 
B)  Group cohesiveness 
C)  Norm generalization 
D)  Norm variation 
E)  Norm attribution

Question 3

Which of the following is NOT an example of a functional group?

Accepted Answer

A)  Production department of a manufacturing firm 
B)  Management department of a business school 
C)  Project team in a high-tech firm 
D)  Hospital nursing staff 
E)  Accounting staff in a retail firm 
A)  Production department of a manufacturing firm 
B)  Management department of a business school 
C)  Project team in a high-tech firm 
D)  Hospital nursing staff 
E)  Accounting staff in a retail firm

Question 4

Karl's boss declared "Expenses are too high, Stop all travel."  However, the next day she told Karl to check on production in Atlanta, which requires a flight.  Karl is experiencing

Accepted Answer

A)  intrasender  conflict. 
B)  storming. 
C)  role unreliability. 
D)  intrarole  conflict. 
E)  interrole conflict. 
A)  intrasender  conflict. 
B)  storming. 
C)  role unreliability. 
D)  intrarole  conflict. 
E)  interrole conflict.

Question 5

You are a department manager at an outlet clothing store. Customer complaints are up significantly compared to the same period last year. You attribute this increase to a lack of cohesiveness among the members of the service staff and low performance norms. Describe a program that could help you overcome both problems and increase the cohesiveness of your service staff.

Accepted Answer

To address the increase in customer comp

Question 6

Which stage of group development is characterized by the resolution of conflict and the development of roles?

Accepted Answer

A)  Conflict 
B)  Forming 
C)  Performing 
D)  Norming 
E)  Storming 
A)  Conflict 
B)  Forming 
C)  Performing 
D)  Norming 
E)  Storming

Question 7

A group of ten people assembled to do volunteer work for Habitat for Humanity.  Cohesiveness was high from the start because they all wanted to be there, helping others, and making a big difference in the lives of a family.  Cohesiveness was high due to

Accepted Answer

A)  agreement on goals. 
B)  personal attraction. 
C)  intergroup competition. 
D)  interaction. 
E)  favorable evaluation. 
A)  agreement on goals. 
B)  personal attraction. 
C)  intergroup competition. 
D)  interaction. 
E)  favorable evaluation.

Question 8

The informal leader of a group usually draws on which forms of power?

Accepted Answer

A)  Legitimate and reward 
B)  Reward and coercive 
C)  Coercive and expert 
D)  Expert and referent 
E)  Referent and legitimate 
A)  Legitimate and reward 
B)  Reward and coercive 
C)  Coercive and expert 
D)  Expert and referent 
E)  Referent and legitimate

Question 9

Which of these is a common reason for joining a group?

Accepted Answer

A)  Interpersonal attraction 
B)  Group activities 
C)  Identification with group goals 
D)  Instrumental benefits from membership 
E)  All of these choices 
A)  Interpersonal attraction 
B)  Group activities 
C)  Identification with group goals 
D)  Instrumental benefits from membership 
E)  All of these choices

Question 10

Collene sits with Matt, Chris, Weining, and Architha at lunch. They discuss politics. The group may add or lose a member, and how long they will meet is unclear. What kind of group is this?

Accepted Answer

A)  Functional 
B)  Interest 
C)  Formal 
D)  Task 
E)  Impromptu 
A)  Functional 
B)  Interest 
C)  Formal 
D)  Task 
E)  Impromptu

Question 11

Implementing teams is essentially the same as implementing

Accepted Answer

A)  a functional group. 
B)  a task force. 
C)  a major organizational change. 
D)  an interest group. 
E)  group norms. 
A)  a functional group. 
B)  a task force. 
C)  a major organizational change. 
D)  an interest group. 
E)  group norms.

Question 12

When norms are low, performance will be high, if group cohesiveness is low.

Accepted Answer

A) True 
 B)False

Question 13

Your boss says, "Find a way to increase production." Your workers say, "Find a way to increase pay." You feel stuck in the middle. You will likely experience

Accepted Answer

A)  role ambiguity. 
B)  intersender conflict. 
C)  person-role conflict. 
D)  intrarole conflict. 
E)  intrasender conflict. 
A)  role ambiguity. 
B)  intersender conflict. 
C)  person-role conflict. 
D)  intrarole conflict. 
E)  intrasender conflict.

Question 14

The ____ starts the process of role dynamics. It is designed by the group.

Accepted Answer

A)  sent role 
B)  perceived role 
C)  enacted role 
D)  expected role 
E)  future role 
A)  sent role 
B)  perceived role 
C)  enacted role 
D)  expected role 
E)  future role

Question 15

A(n) ____________________ is created by its own members for purposes that may or may not be relevant to organizational goals.

Accepted Answer

informal g

Question 16

Which of the following does NOT influence norm conformity?

Accepted Answer

A)  Situational factors such as size 
B)  Personal traits of the individual 
C)  The initial stimulus that prompts the behavior 
D)  The characteristics of the particular group 
E)  The style of leadership that the supervisor exercises 
A)  Situational factors such as size 
B)  Personal traits of the individual 
C)  The initial stimulus that prompts the behavior 
D)  The characteristics of the particular group 
E)  The style of leadership that the supervisor exercises

Question 17

Special Exercises 
An Executive Masters in Business Administration class has the responsibility to design, produce, and evaluate marketing campaigns. There are six groups, each with five students. Group A has an IT manager who grew up in India and now works for Gartner, a PR president from Siemens who served in the German Army, a logistics director from Iron Mountain who retired from the U.S. Navy, an operations director for Cintas, and a management consultant from Right Management Consultants. 
Use this information and what you have learned in the chapter on managing work groups and teams to mark whether the following statements are True or False. 
The way that the veterans respect each other may decrease the group's cohesiveness.

Accepted Answer

A) True 
 B)False

Question 18

On the television show Mad Men , Roger is higher in the organization than Don. However, Don is perceived as the creative talent that all the customers want on their accounts and the reason for the firm's success. Don is the

Accepted Answer

A)  formal leader. 
B)  informal leader. 
C)  task specialist. 
D)  maintenance specialist. 
E)  hero. 
A)  formal leader. 
B)  informal leader. 
C)  task specialist. 
D)  maintenance specialist. 
E)  hero.

Question 19

____ conflict occurs when two or more people send conflicting messages to a person in the same role.

Accepted Answer

A)  Interrole 
B)  Intrarole 
C)  Intrasender role 
D)  Person-role 
E)  Intersender role 
A)  Interrole 
B)  Intrarole 
C)  Intrasender role 
D)  Person-role 
E)  Intersender role

Question 20

When an organization decides to use teams, it is

Accepted Answer

A)  usually making a mistake. 
B)  implementing a form of organizational change. 
C)  using functional groups to resolve the organization's problems. 
D)  fostering cohesiveness. 
E)  violating the basic tenet of organizational design that calls for "one person, one boss." 
A)  usually making a mistake. 
B)  implementing a form of organizational change. 
C)  using functional groups to resolve the organization's problems. 
D)  fostering cohesiveness. 
E)  violating the basic tenet of organizational design that calls for "one person, one boss."

The second stage of group development is

Which of the following is NOT an example of a functional group?

Karl's boss declared "Expenses are too high, Stop all travel." However, the next day she told Karl to check on production in Atlanta, which requires a flight. Karl is experiencing

Which stage of group development is characterized by the resolution of conflict and the development of roles?

A group of ten people assembled to do volunteer work for Habitat for Humanity. Cohesiveness was high from the start because they all wanted to be there, helping others, and making a big difference in the lives of a family. Cohesiveness was high due to

The informal leader of a group usually draws on which forms of power?

Which of these is a common reason for joining a group?

Collene sits with Matt, Chris, Weining, and Architha at lunch. They discuss politics. The group may add or lose a member, and how long they will meet is unclear. What kind of group is this?

Implementing teams is essentially the same as implementing

When norms are low, performance will be high, if group cohesiveness is low.

Your boss says, "Find a way to increase production." Your workers say, "Find a way to increase pay." You feel stuck in the middle. You will likely experience

The ____ starts the process of role dynamics. It is designed by the group.

A(n) ____________________ is created by its own members for purposes that may or may not be relevant to organizational goals.

Which of the following does NOT influence norm conformity?

On the television show Mad Men , Roger is higher in the organization than Don. However, Don is perceived as the creative talent that all the customers want on their accounts and the reason for the firm's success. Don is the

____ conflict occurs when two or more people send conflicting messages to a person in the same role.

When an organization decides to use teams, it is

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Basic Elements of Control

Managing Operations, Quality and Productivity

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Exam 18: Managing Work Groups and Teams

The second stage of group development is

Which of the following is NOT an example of a functional group?

Karl's boss declared "Expenses are too high, Stop all travel." However, the next day she told Karl to check on production in Atlanta, which requires a flight. Karl is experiencing

Which stage of group development is characterized by the resolution of conflict and the development of roles?

A group of ten people assembled to do volunteer work for Habitat for Humanity. Cohesiveness was high from the start because they all wanted to be there, helping others, and making a big difference in the lives of a family. Cohesiveness was high due to

The informal leader of a group usually draws on which forms of power?

Which of these is a common reason for joining a group?

Collene sits with Matt, Chris, Weining, and Architha at lunch. They discuss politics. The group may add or lose a member, and how long they will meet is unclear. What kind of group is this?

Implementing teams is essentially the same as implementing

When norms are low, performance will be high, if group cohesiveness is low.

Your boss says, "Find a way to increase production." Your workers say, "Find a way to increase pay." You feel stuck in the middle. You will likely experience

The ____ starts the process of role dynamics. It is designed by the group.

A(n) ____________________ is created by its own members for purposes that may or may not be relevant to organizational goals.

Which of the following does NOT influence norm conformity?

On the television show Mad Men , Roger is higher in the organization than Don. However, Don is perceived as the creative talent that all the customers want on their accounts and the reason for the firm's success. Don is the

____ conflict occurs when two or more people send conflicting messages to a person in the same role.

When an organization decides to use teams, it is

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Basic Elements of Control

Managing Operations, Quality and Productivity

Filters