Question 1

Which of the following statements is true about communication channels?

Accepted Answer

A)  In horizontal channels,media are sent up and down the chain of command. 
B)  Downward communication is used for giving instructions and training. 
C)  Organizations that seek to save time use vertical communication channels. 
D)  Employees who engage in upward communication are always dissatisfied. 
A)  In horizontal channels,media are sent up and down the chain of command. 
B)  Downward communication is used for giving instructions and training. 
C)  Organizations that seek to save time use vertical communication channels. 
D)  Employees who engage in upward communication are always dissatisfied.

Question 2

To bridge linguistic and communication differences,individuals should:

Accepted Answer

A)  speak as fast as possible. 
B)  be careful about numbers. 
C)  use less white space in e-mail communications. 
D)  use many colloquialisms. 
A)  speak as fast as possible. 
B)  be careful about numbers. 
C)  use less white space in e-mail communications. 
D)  use many colloquialisms.

Question 3

Which of the following individuals is the best example of an empathetic listener?

Accepted Answer

A)  Sheila often reacts to the speaker by showing concern and attempts to share feelings and offers counseling. 
B)  Maria usually avoids making any verbal or nonverbal responses when someone else is talking. 
C)  Erick tends to respond to speakers vocally when they say things with which he agrees. 
D)  During presentations,James consciously tries to focus on what the speaker is saying. 
A)  Sheila often reacts to the speaker by showing concern and attempts to share feelings and offers counseling. 
B)  Maria usually avoids making any verbal or nonverbal responses when someone else is talking. 
C)  Erick tends to respond to speakers vocally when they say things with which he agrees. 
D)  During presentations,James consciously tries to focus on what the speaker is saying.

Question 4

Which of the following is true about gender differences in communication?

Accepted Answer

A)  In general,men are inclined to value status and hierarchy more than women do. 
B)  Compared to women,men tend to spend more time communicating up in an organization. 
C)  Men are more successful than women when they are advocating for the needs of their team members. 
D)  Men are less likely to engage in self-promotion compared to women. 
A)  In general,men are inclined to value status and hierarchy more than women do. 
B)  Compared to women,men tend to spend more time communicating up in an organization. 
C)  Men are more successful than women when they are advocating for the needs of their team members. 
D)  Men are less likely to engage in self-promotion compared to women.

Question 5

In productive situations,individuals engaged in the communication process ask for clarification when they have misunderstood.

Accepted Answer

A) True 
 B)False

Question 6

The formats used to convey messages,including oral,written,and electronic are referred to as communication _____.

Accepted Answer

A)  systems 
B)  media 
C)  styles 
D)  channels 
A)  systems 
B)  media 
C)  styles 
D)  channels

Question 7

Which of the following statements about verbal communication is true?

Accepted Answer

A)  Verbal communication consists of giving physical attention to a communication partner. 
B)  Listening and reading are the modes by which verbal communication is sent. 
C)  Verbal communication consists of sounds,letters,words,pictures,and symbols. 
D)  In verbal communication,speaking and writing are both driven by sensing information. 
A)  Verbal communication consists of giving physical attention to a communication partner. 
B)  Listening and reading are the modes by which verbal communication is sent. 
C)  Verbal communication consists of sounds,letters,words,pictures,and symbols. 
D)  In verbal communication,speaking and writing are both driven by sensing information.

Question 8

Men are more successful than women when they are advocating for the needs of their team members or partners.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is a disadvantage of the ladder of inference?

Accepted Answer

A)  Slow information processing 
B)  Indecisiveness 
C)  Biased thought processes 
D)  Not suitable for stressful situations 
A)  Slow information processing 
B)  Indecisiveness 
C)  Biased thought processes 
D)  Not suitable for stressful situations

Question 10

_____ is a process by which an individual or a group captures an audience and influences,changes,or reinforces their perspectives,opinions,and behaviors.

Accepted Answer

A)  Motivation 
B)  Persuasion 
C)  Communication 
D)  Negotiation 
A)  Motivation 
B)  Persuasion 
C)  Communication 
D)  Negotiation

Question 11

Which of the following principles should be used by managers to enhance their use of persuasion?

Accepted Answer

A)  Concealing information from others 
B)  Using complex messages 
C)  Repeating the message personally 
D)  To speak before listening 
A)  Concealing information from others 
B)  Using complex messages 
C)  Repeating the message personally 
D)  To speak before listening

Question 12

Which of the following refers to the formal and informal connections through which individuals use their relationships with others to send and receive messages?

Accepted Answer

A)  Communication channels 
B)  Communication systems 
C)  Communication networks 
D)  Communication media 
A)  Communication channels 
B)  Communication systems 
C)  Communication networks 
D)  Communication media

Question 13

Define communication style.Identify its dimensions.

Accepted Answer

The ways in which someone interacts with

Question 14

One of the most compelling ways to build a personal connection is through storytelling.

Accepted Answer

A) True 
 B)False

Question 15

Empathetic listeners consciously try to focus on what the speaker is saying by not letting their minds wander.

Accepted Answer

A) True 
 B)False

Question 16

According to Erving Goffman,the "front stage" dictates that we employ certain standards of politeness and decorum when communicating.

Accepted Answer

A) True 
 B)False

Question 17

Noise is often maximized by an ongoing back-and-forth process of seeking clarification.

Accepted Answer

A) True 
 B)False

Question 18

According to Aristotle,the goal of pathos is to:

Accepted Answer

A)  appeal to the minds of the audience. 
B)  provide audience the rationale for change. 
C)  make an emotional connection with the audience. 
D)  simply convey the facts to the audience. 
A)  appeal to the minds of the audience. 
B)  provide audience the rationale for change. 
C)  make an emotional connection with the audience. 
D)  simply convey the facts to the audience.

Question 19

What can individuals do to bridge cultural differences in linguistics and communication?

Accepted Answer

To bridge linguistic and communication d

Question 20

Which of the following statements about supportive communication is true?

Accepted Answer

A)  Supportive approaches can be applied only to verbal communication. 
B)  In supportive communication,probing involves reiterating the main points. 
C)  Supportive communication includes offering advice and suggestions. 
D)  Reflecting involves asking follow-up questions for clarification. 
A)  Supportive approaches can be applied only to verbal communication. 
B)  In supportive communication,probing involves reiterating the main points. 
C)  Supportive communication includes offering advice and suggestions. 
D)  Reflecting involves asking follow-up questions for clarification.

Which of the following statements is true about communication channels?

To bridge linguistic and communication differences,individuals should:

Which of the following individuals is the best example of an empathetic listener?

Which of the following is true about gender differences in communication?

In productive situations,individuals engaged in the communication process ask for clarification when they have misunderstood.

The formats used to convey messages,including oral,written,and electronic are referred to as communication _____.

Which of the following statements about verbal communication is true?

Men are more successful than women when they are advocating for the needs of their team members or partners.

Which of the following is a disadvantage of the ladder of inference?

_____ is a process by which an individual or a group captures an audience and influences,changes,or reinforces their perspectives,opinions,and behaviors.

Which of the following principles should be used by managers to enhance their use of persuasion?

Which of the following refers to the formal and informal connections through which individuals use their relationships with others to send and receive messages?

Define communication style.Identify its dimensions.

One of the most compelling ways to build a personal connection is through storytelling.

Empathetic listeners consciously try to focus on what the speaker is saying by not letting their minds wander.

According to Erving Goffman,the "front stage" dictates that we employ certain standards of politeness and decorum when communicating.

Noise is often maximized by an ongoing back-and-forth process of seeking clarification.

According to Aristotle,the goal of pathos is to:

What can individuals do to bridge cultural differences in linguistics and communication?

Which of the following statements about supportive communication is true?

Introduction to Management

The Global Business Environment

Ethics and Corporate Social Responsibility

Introduction to Strategy

Business-Level Strategy

Corporate-Level Strategy

Organizational Design

Organizational Culture

Managing Human Capital

Performance Management

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Leadership in Organizations

Becoming a Leader: Knowing Yourself

Power and Influence

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Exam 19: Communication

Which of the following statements is true about communication channels?

To bridge linguistic and communication differences,individuals should:

Which of the following individuals is the best example of an empathetic listener?

Which of the following is true about gender differences in communication?

In productive situations,individuals engaged in the communication process ask for clarification when they have misunderstood.

The formats used to convey messages,including oral,written,and electronic are referred to as communication _____.

Which of the following statements about verbal communication is true?

Men are more successful than women when they are advocating for the needs of their team members or partners.

Which of the following is a disadvantage of the ladder of inference?

_____ is a process by which an individual or a group captures an audience and influences,changes,or reinforces their perspectives,opinions,and behaviors.

Which of the following principles should be used by managers to enhance their use of persuasion?

Which of the following refers to the formal and informal connections through which individuals use their relationships with others to send and receive messages?

Define communication style.Identify its dimensions.

One of the most compelling ways to build a personal connection is through storytelling.

Empathetic listeners consciously try to focus on what the speaker is saying by not letting their minds wander.

According to Erving Goffman,the "front stage" dictates that we employ certain standards of politeness and decorum when communicating.

Noise is often maximized by an ongoing back-and-forth process of seeking clarification.

According to Aristotle,the goal of pathos is to:

What can individuals do to bridge cultural differences in linguistics and communication?

Which of the following statements about supportive communication is true?

Introduction to Management

The Global Business Environment

Ethics and Corporate Social Responsibility

Introduction to Strategy

Business-Level Strategy

Corporate-Level Strategy

Organizational Design

Organizational Culture

Managing Human Capital

Performance Management

Organizational Change

Leadership in Organizations

Becoming a Leader: Knowing Yourself

Power and Influence

Decision Making

Conflict and Negotiation

Leading Teams

Motivation

Networking

Filters