Question 1

Which of the following is an internal driver for change?

Accepted Answer

A)  Globalization 
B)  Inertia 
C)  Technology 
D)  Competition 
A)  Globalization 
B)  Inertia 
C)  Technology 
D)  Competition B

Question 2

The management of an organization realized that their employees' performance kept deteriorating and many employees decided to quit due to unknown reasons.After probing,they realized that their competitors were offering a better compensation which attracted most of the employees.Therefore,the management made reasonable changes to the compensation system that enabled good performers to get more incentives and recognition.Identify the change that has been implemented.

Accepted Answer

A)  Organic change 
B)  Reactive change 
C)  Transformative change 
D)  Incremental change 
A)  Organic change 
B)  Reactive change 
C)  Transformative change 
D)  Incremental change B

Question 3

Which of the following helps change leaders build dissatisfaction?

Accepted Answer

A)  Creating proper alignment between an organization and its strategy 
B)  Improving experimentation while simultaneously reinforcing efficiency and cost effectiveness 
C)  Reducing the involvement of pivotal individuals in the process and concealing the vision for change. 
D)  Engaging in benchmarking or internal and external performance/opportunity gap analyses 
A)  Creating proper alignment between an organization and its strategy 
B)  Improving experimentation while simultaneously reinforcing efficiency and cost effectiveness 
C)  Reducing the involvement of pivotal individuals in the process and concealing the vision for change. 
D)  Engaging in benchmarking or internal and external performance/opportunity gap analyses D

Question 4

List the characteristics of successful change leaders.

Accepted Answer

Successful change leaders share the foll

Question 5

Define organizational change and briefly explain how change can be driven by external factors.

Accepted Answer

Organizational change consists of the pr

Question 6

Sustainable technologies usually have attributes that only a small portion of the population currently values.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements best describes sustainable technologies?

Accepted Answer

A)  They focus on developing overall scale economies and global efficiency instead of catering to local tastes. 
B)  They improve the performance of established products,along the dimensions of performance that mainstream customers in major markets have historically valued. 
C)  They are the processes that organizations go through to better achieve their purpose by adapting themselves according to internal phenomena. 
D)  They are the innovative forces that usually appear in market peripheries and have attributes that only a small portion of the population currently value. 
A)  They focus on developing overall scale economies and global efficiency instead of catering to local tastes. 
B)  They improve the performance of established products,along the dimensions of performance that mainstream customers in major markets have historically valued. 
C)  They are the processes that organizations go through to better achieve their purpose by adapting themselves according to internal phenomena. 
D)  They are the innovative forces that usually appear in market peripheries and have attributes that only a small portion of the population currently value.

Question 8

Which of the following is a most cited reason why organizations initiate change?

Accepted Answer

A)  To satisfy customers 
B)  To motivate employees 
C)  To improve performance 
D)  To avoid monotony 
A)  To satisfy customers 
B)  To motivate employees 
C)  To improve performance 
D)  To avoid monotony

Question 9

Misalignment between an organization and its strategy often drives change.

Accepted Answer

A) True 
 B)False

Question 10

According to the formula that makes up the change equation,the combination of dissatisfaction with the status quo,new model for the organization,and the process for change must be:

Accepted Answer

A)  equal to the resistance to change and cost of change that employees experience. 
B)  greater than the resistance to change and cost of change that employees experience. 
C)  greater than the resistance to change and lesser than the cost of change that employees experience. 
D)  lesser than the resistance to change and cost of change that employees experience. 
A)  equal to the resistance to change and cost of change that employees experience. 
B)  greater than the resistance to change and cost of change that employees experience. 
C)  greater than the resistance to change and lesser than the cost of change that employees experience. 
D)  lesser than the resistance to change and cost of change that employees experience.

Question 11

Inertia refers to the:

Accepted Answer

A)  inability of organizations to change as rapidly as the environment. 
B)  process by which change emerges from individuals as they innovate. 
C)  ability to send massive amounts of data in increasingly unique formats. 
D)  process where change efforts are planned from top-down directives. 
A)  inability of organizations to change as rapidly as the environment. 
B)  process by which change emerges from individuals as they innovate. 
C)  ability to send massive amounts of data in increasingly unique formats. 
D)  process where change efforts are planned from top-down directives.

Question 12

Which of the following firms is most likely to have a greater employee resistance to change?

Accepted Answer

A)  A firm's change process that creates an uncertain environment causing a sense of fear among employees 
B)  A firm undergoing a change process that would result in employees getting increased pay or promotion 
C)  A firm undergoing a change process that does not require any reevaluation of roles,priorities,and processes 
D)  A firm in the process of change where change leaders communicate the reasons for change to employees 
A)  A firm's change process that creates an uncertain environment causing a sense of fear among employees 
B)  A firm undergoing a change process that would result in employees getting increased pay or promotion 
C)  A firm undergoing a change process that does not require any reevaluation of roles,priorities,and processes 
D)  A firm in the process of change where change leaders communicate the reasons for change to employees

Question 13

Thomas,a top-executive of an organization,is responsible for managing the transformational change process that the organization is about to undergo soon.Which of the following should Thomas do in order to combat the employees' resistance to change and to create a sustainable change?

Accepted Answer

A)  He should keep the reasons for change confidential. 
B)  He should set up a bonus plan to reward employees for the change. 
C)  He should fire employees who complain about the change process. 
D)  He should engage employees in the change process. 
A)  He should keep the reasons for change confidential. 
B)  He should set up a bonus plan to reward employees for the change. 
C)  He should fire employees who complain about the change process. 
D)  He should engage employees in the change process.

Question 14

According to Kotter,which of the following should leaders do first while implementing change?

Accepted Answer

A)  Develop a vision 
B)  Institutionalize changes in the culture 
C)  Establish a sense of urgency 
D)  Plan for and create short-term wins 
A)  Develop a vision 
B)  Institutionalize changes in the culture 
C)  Establish a sense of urgency 
D)  Plan for and create short-term wins

Question 15

Which of the following creates the spark needed to begin the change process?

Accepted Answer

A)  Innovation 
B)  Differentiation 
C)  Dissatisfaction 
D)  Inertia 
A)  Innovation 
B)  Differentiation 
C)  Dissatisfaction 
D)  Inertia

Question 16

In communicating the model for change,leaders need to appeal to both logic and emotions.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a characteristic of successful change leaders?

Accepted Answer

A)  Firmly continuing with existing power bases and norms 
B)  Personal initiative to move within boundaries 
C)  Sense of humor about themselves and the situation 
D)  Ability to keep the reasons for change strictly confidential 
A)  Firmly continuing with existing power bases and norms 
B)  Personal initiative to move within boundaries 
C)  Sense of humor about themselves and the situation 
D)  Ability to keep the reasons for change strictly confidential

Question 18

A process in which small improvements or changes are made to processes and approaches on an ongoing basis is known as _____ change.

Accepted Answer

A)  transformative 
B)  reactive 
C)  organic 
D)  incremental 
A)  transformative 
B)  reactive 
C)  organic 
D)  incremental

Question 19

Innovative forces that usually appear in market peripheries and have attributes that only a small portion of the population currently value are referred to as _____.

Accepted Answer

A)  sustainable technologies 
B)  core competencies 
C)  disruptive technologies 
D)  value propositions 
A)  sustainable technologies 
B)  core competencies 
C)  disruptive technologies 
D)  value propositions

Question 20

Inertia refers to the ability of organizations to change as rapidly as the environment.

Accepted Answer

A) True 
 B)False

Which of the following is an internal driver for change?

Which of the following helps change leaders build dissatisfaction?

List the characteristics of successful change leaders.

Define organizational change and briefly explain how change can be driven by external factors.

Sustainable technologies usually have attributes that only a small portion of the population currently values.

Which of the following statements best describes sustainable technologies?

Which of the following is a most cited reason why organizations initiate change?

Misalignment between an organization and its strategy often drives change.

According to the formula that makes up the change equation,the combination of dissatisfaction with the status quo,new model for the organization,and the process for change must be:

Inertia refers to the:

Which of the following firms is most likely to have a greater employee resistance to change?

Thomas,a top-executive of an organization,is responsible for managing the transformational change process that the organization is about to undergo soon.Which of the following should Thomas do in order to combat the employees' resistance to change and to create a sustainable change?

According to Kotter,which of the following should leaders do first while implementing change?

Which of the following creates the spark needed to begin the change process?

In communicating the model for change,leaders need to appeal to both logic and emotions.

Which of the following is a characteristic of successful change leaders?

A process in which small improvements or changes are made to processes and approaches on an ongoing basis is known as _____ change.

Innovative forces that usually appear in market peripheries and have attributes that only a small portion of the population currently value are referred to as _____.

Inertia refers to the ability of organizations to change as rapidly as the environment.

Introduction to Management

The Global Business Environment

Ethics and Corporate Social Responsibility

Introduction to Strategy

Business-Level Strategy

Corporate-Level Strategy

Organizational Design

Organizational Culture

Managing Human Capital

Performance Management

Leadership in Organizations

Becoming a Leader: Knowing Yourself

Power and Influence

Decision Making

Conflict and Negotiation

Leading Teams

Motivation

Communication

Networking

Filters

Exam 11: Organizational Change

Which of the following is an internal driver for change?

Which of the following helps change leaders build dissatisfaction?

List the characteristics of successful change leaders.

Define organizational change and briefly explain how change can be driven by external factors.

Sustainable technologies usually have attributes that only a small portion of the population currently values.

Which of the following statements best describes sustainable technologies?

Which of the following is a most cited reason why organizations initiate change?

Misalignment between an organization and its strategy often drives change.

According to the formula that makes up the change equation,the combination of dissatisfaction with the status quo,new model for the organization,and the process for change must be:

Inertia refers to the:

Which of the following firms is most likely to have a greater employee resistance to change?

Thomas,a top-executive of an organization,is responsible for managing the transformational change process that the organization is about to undergo soon.Which of the following should Thomas do in order to combat the employees' resistance to change and to create a sustainable change?

According to Kotter,which of the following should leaders do first while implementing change?

Which of the following creates the spark needed to begin the change process?

In communicating the model for change,leaders need to appeal to both logic and emotions.

Which of the following is a characteristic of successful change leaders?

A process in which small improvements or changes are made to processes and approaches on an ongoing basis is known as _____ change.

Innovative forces that usually appear in market peripheries and have attributes that only a small portion of the population currently value are referred to as _____.

Inertia refers to the ability of organizations to change as rapidly as the environment.

Introduction to Management

The Global Business Environment

Ethics and Corporate Social Responsibility

Introduction to Strategy

Business-Level Strategy

Corporate-Level Strategy

Organizational Design

Organizational Culture

Managing Human Capital

Performance Management

Leadership in Organizations

Becoming a Leader: Knowing Yourself

Power and Influence

Decision Making

Conflict and Negotiation

Leading Teams

Motivation

Communication

Networking

Filters