Question 1

Because Maya knows that the most important part of an e-mail message is the subject line,she ________.

Accepted Answer

A) avoids verbs in subject lines 
B) uses ALL CAPS in subject lines to grab the attention of the reader 
C) uses one-word subject lines to make her messages more concise 
D) adjusts the subject line if the topic changes after repeated replies 
A) avoids verbs in subject lines 
B) uses ALL CAPS in subject lines to grab the attention of the reader 
C) uses one-word subject lines to make her messages more concise 
D) adjusts the subject line if the topic changes after repeated replies

Question 2

E-mail is appropriate for ________.

Accepted Answer

A) short,informal messages that request information and respond to inquiries 
B) messages to multiple receivers 
C) use as a cover document when sending longer attachments 
D) all of these choices 
A) short,informal messages that request information and respond to inquiries 
B) messages to multiple receivers 
C) use as a cover document when sending longer attachments 
D) all of these choices

Question 3

Which of the following statements about social networking sites is most accurate?

Accepted Answer

A) Twitter is the most popular social network,with 58% of American adult users. 
B) Companies use social networks to connect with external audiences,but not for internal audiences. 
C) Fewer than 50 percent of the Fortune 500 companies are on Facebook,although this figure is expected to grow. 
D) ​The number of social media users sixty-five and older has more than tripled in five years. 
A) Twitter is the most popular social network,with 58% of American adult users. 
B) Companies use social networks to connect with external audiences,but not for internal audiences. 
C) Fewer than 50 percent of the Fortune 500 companies are on Facebook,although this figure is expected to grow. 
D) ​The number of social media users sixty-five and older has more than tripled in five years.

Question 4

________ marketing refers to the rapid spread of messages online.

Accepted Answer

A) Influential 
B) Buzz 
C) Viral 
D) Web 2.0 
A) Influential 
B) Buzz 
C) Viral 
D) Web 2.0

Question 5

Michelle has just been appointed to a virtual team that will use a wiki to keep in touch,and she wants to be a valuable team participant and contributor to the wiki.What is the best advice you can give her?

Accepted Answer

A) Post controversial and provocative comments to make the wiki interesting. 
B) Verify all facts before posting them to the wiki. 
C) Insist on recognition for everything you post to the wiki. 
D) Rely on the wiki's appointed editor to proofread for grammar and spelling. 
A) Post controversial and provocative comments to make the wiki interesting. 
B) Verify all facts before posting them to the wiki. 
C) Insist on recognition for everything you post to the wiki. 
D) Rely on the wiki's appointed editor to proofread for grammar and spelling.

Question 6

________ is the practice of tapping into the combined knowledge of a large community to solve problems and complete assignments.

Accepted Answer

The answer of ________ is the practice of tapping into...

Question 7

Ifemployees set up their company's e-mail on their smartphones,they have given their employer the right to remotely delete all personal data on that mobile device.

Accepted Answer

A) True 
 B)False

Question 8

Americans most commonly use their smartphones for _________.

Accepted Answer

A) making phone calls 
B) writing memos 
C) sending and receiving text messages 
D) ​proofreading business messages 
A) making phone calls 
B) writing memos 
C) sending and receiving text messages 
D) ​proofreading business messages

Question 9

Benefits of corporate wikis include enhancing the reputation of expert contributors,making work flow more easily,and ________.

Accepted Answer

A) avoiding the need for satellite offices 
B) reducing the need for collaboration 
C) ​rendering technical support unnecessary 
D) improving an organization's processes 
A) avoiding the need for satellite offices 
B) reducing the need for collaboration 
C) ​rendering technical support unnecessary 
D) improving an organization's processes

Question 10

In most businesses today,e-mail has been overtaken by texting and social media.

Accepted Answer

A) True 
 B)False

Question 11

Businesses use social networking sites such as Facebook and Twitter to connect with customers and employees,share company news,and exchange ideas.

Accepted Answer

A) True 
 B)False

Question 12

An ALL-CAPS e-mail message is often read as ________.

Accepted Answer

A) positive emphasis 
B) shouting 
C) deadline oriented 
D) humor or sarcasm 
A) positive emphasis 
B) shouting 
C) deadline oriented 
D) humor or sarcasm

Question 13

Which of the following statements about e-mail in the workplace is most accurate?

Accepted Answer

A) Most business messages today are being sent using social media platforms. 
B) Typical businesspeople spend at least two hours a day writing and replying to e-mail messages. 
C) E-mail will become obsolete in the next few years. 
D) E-mail has completely replaced paper memos and letters in the workplace. 
A) Most business messages today are being sent using social media platforms. 
B) Typical businesspeople spend at least two hours a day writing and replying to e-mail messages. 
C) E-mail will become obsolete in the next few years. 
D) E-mail has completely replaced paper memos and letters in the workplace.

Question 14

Podcasting is praised by business experts primarily for its financial benefits.

Accepted Answer

A) True 
 B)False

Question 15

A(n)________ is a Web-based tool that employs easy-to-use collaborative software to allow multiple users collectively to create,access,and modify documents..

Accepted Answer

The answer of A(n)________ is a Web-based tool that employs...

Question 16

Businesspeople are increasingly using instant messaging and text messaging to communicate with colleagues and clients.Explain three pros and three cons of instant and text messaging.

Accepted Answer

Student answers will vary and should inc

Question 17

Popular,simple-to-use wiki hosting services are called ________.

Accepted Answer

A) wiki homes 
B) wiki farms 
C) central wikis 
D) wiki docs 
A) wiki homes 
B) wiki farms 
C) central wikis 
D) wiki docs

Question 18

Readers tend to look for deadlines and action information in the body of an e-mail message or memo.

Accepted Answer

A) True 
 B)False

Question 19

What is the most accurate statement about instant messaging (IM)and text messaging?

Accepted Answer

A) Using text messaging and instant messaging for business communication will make you look unprofessional. 
B) Text messaging requires a short message service (SMS)supplied by a cell phone service provider or a voice over Internet protocol (VoIP)service. 
C) Instant messaging and text messaging use the same technology and are used for the same purposes. 
D) Text messaging enables you to use the Internet to communicate in real time in a private chat room with one or more individuals. 
A) Using text messaging and instant messaging for business communication will make you look unprofessional. 
B) Text messaging requires a short message service (SMS)supplied by a cell phone service provider or a voice over Internet protocol (VoIP)service. 
C) Instant messaging and text messaging use the same technology and are used for the same purposes. 
D) Text messaging enables you to use the Internet to communicate in real time in a private chat room with one or more individuals.

Question 20

Kelly has been told that her blog posts can benefit from using the journalistic pattern.What does this mean?

Accepted Answer

A) Begin with specifics and background information that lead up to the big news. 
B) Make sure that every blog posting contains information pulled from the front pages of major newspapers. 
C) Emphasize the big news up front,supported with specifics and background information. 
D) Make every blog posting controversial in some way to generate discussion. 
A) Begin with specifics and background information that lead up to the big news. 
B) Make sure that every blog posting contains information pulled from the front pages of major newspapers. 
C) Emphasize the big news up front,supported with specifics and background information. 
D) Make every blog posting controversial in some way to generate discussion.

Because Maya knows that the most important part of an e-mail message is the subject line,she ________.

E-mail is appropriate for ________.

Which of the following statements about social networking sites is most accurate?

________ marketing refers to the rapid spread of messages online.

Michelle has just been appointed to a virtual team that will use a wiki to keep in touch,and she wants to be a valuable team participant and contributor to the wiki.What is the best advice you can give her?

________ is the practice of tapping into the combined knowledge of a large community to solve problems and complete assignments.

Ifemployees set up their company's e-mail on their smartphones,they have given their employer the right to remotely delete all personal data on that mobile device.

Americans most commonly use their smartphones for _________.

Benefits of corporate wikis include enhancing the reputation of expert contributors,making work flow more easily,and ________.

In most businesses today,e-mail has been overtaken by texting and social media.

Businesses use social networking sites such as Facebook and Twitter to connect with customers and employees,share company news,and exchange ideas.

An ALL-CAPS e-mail message is often read as ________.

Which of the following statements about e-mail in the workplace is most accurate?

Podcasting is praised by business experts primarily for its financial benefits.

A(n)________ is a Web-based tool that employs easy-to-use collaborative software to allow multiple users collectively to create,access,and modify documents..

Businesspeople are increasingly using instant messaging and text messaging to communicate with colleagues and clients.Explain three pros and three cons of instant and text messaging.

Popular,simple-to-use wiki hosting services are called ________.

Readers tend to look for deadlines and action information in the body of an e-mail message or memo.

What is the most accurate statement about instant messaging (IM)and text messaging?

Kelly has been told that her blog posts can benefit from using the journalistic pattern.What does this mean?

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Exam 7: Electronic Messages and Digital Media

Because Maya knows that the most important part of an e-mail message is the subject line,she ________.

E-mail is appropriate for ________.

Which of the following statements about social networking sites is most accurate?

________ marketing refers to the rapid spread of messages online.

Michelle has just been appointed to a virtual team that will use a wiki to keep in touch,and she wants to be a valuable team participant and contributor to the wiki.What is the best advice you can give her?

________ is the practice of tapping into the combined knowledge of a large community to solve problems and complete assignments.

Ifemployees set up their company's e-mail on their smartphones,they have given their employer the right to remotely delete all personal data on that mobile device.

Americans most commonly use their smartphones for _________.

Benefits of corporate wikis include enhancing the reputation of expert contributors,making work flow more easily,and ________.

In most businesses today,e-mail has been overtaken by texting and social media.

Businesses use social networking sites such as Facebook and Twitter to connect with customers and employees,share company news,and exchange ideas.

An ALL-CAPS e-mail message is often read as ________.

Which of the following statements about e-mail in the workplace is most accurate?

Podcasting is praised by business experts primarily for its financial benefits.

A(n)________ is a Web-based tool that employs easy-to-use collaborative software to allow multiple users collectively to create,access,and modify documents..

Businesspeople are increasingly using instant messaging and text messaging to communicate with colleagues and clients.Explain three pros and three cons of instant and text messaging.

Popular,simple-to-use wiki hosting services are called ________.

Readers tend to look for deadlines and action information in the body of an e-mail message or memo.

What is the most accurate statement about instant messaging (IM)and text messaging?

Kelly has been told that her blog posts can benefit from using the journalistic pattern.What does this mean?

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters