Question 1

When copying others on an e-mail,today's writers should use Ccto reveal openly all ________ of a message.

Accepted Answer

The answer of When copying others on an e-mail,today's writers...

Question 2

Annette wants to start a blog for her small business.What should she do first?

Accepted Answer

A) Start writing blog entries about topics that showcase her expertise and insights. 
B) Post lots of photos to give her blog visual interest. 
C) Identify her audience. 
D) Choose the right keywords so that search engines will find her blog. 
A) Start writing blog entries about topics that showcase her expertise and insights. 
B) Post lots of photos to give her blog visual interest. 
C) Identify her audience. 
D) Choose the right keywords so that search engines will find her blog.

Question 3

Connor has just been hired by a marketing firm that uses social and other electronic media.What advice should Connor follow to protect himself?

Accepted Answer

A) ​Ask his colleagues regularly what they think about his tweets. 
B) Learn his company's rules about the use of electronic media. 
C) Avoid using social media for work-related purposes. 
D) Send a Facebook friend invite to his boss. 
A) ​Ask his colleagues regularly what they think about his tweets. 
B) Learn his company's rules about the use of electronic media. 
C) Avoid using social media for work-related purposes. 
D) Send a Facebook friend invite to his boss.

Question 4

Blogs can be especially useful for crisis communication.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not a standard guide word used in e-mail messages and memos?

Accepted Answer

A) TO: 
B) FROM: 
C) RESPONSE: 
D) DATE: 
A) TO: 
B) FROM: 
C) RESPONSE: 
D) DATE:

Question 6

As Nathan begins his business career,he will probably find himself writing more ________ than other types of messages.

Accepted Answer

A) letters 
B) memos 
C) e-mail messages 
D) text messages 
A) letters 
B) memos 
C) e-mail messages 
D) text messages

Question 7

When writing blog entries,use passive verbs,use formal language,and avoid contractions.

Accepted Answer

A) True 
 B)False

Question 8

One advantage of wikis is that they capitalize on ________, the practice of tapping into the combined knowledge of a large community to solve problems and complete assignments.

Accepted Answer

A) crowdstorming 
B) ​crowdsourcing 
C) crowdfunding 
D) crowdwriting 
A) crowdstorming 
B) ​crowdsourcing 
C) crowdfunding 
D) crowdwriting

Question 9

Which of the following situations is most appropriate for sending an e-mail message?

Accepted Answer

A) Caitlin must deliver a negative performance review to one of her employees. 
B) Drew must send salary information to the company's accountant. 
C) Sabrina wants to know whether her supervisor is available for a meeting next week. 
D) Martin must put one of his employees on probation for a workplace violation. 
A) Caitlin must deliver a negative performance review to one of her employees. 
B) Drew must send salary information to the company's accountant. 
C) Sabrina wants to know whether her supervisor is available for a meeting next week. 
D) Martin must put one of his employees on probation for a workplace violation.

Question 10

Companies frequently use blogs for a variety of purposes.Describe blogs and discuss three ways a company could use blogs for professional purposes.

Accepted Answer

Student answers will vary and should exp

Question 11

__________ networking sites such as Facebook and Twitter enable businesses to connect with customers and employees,share company news,and exchange ideas.

Accepted Answer

The answer of __________ networking sites such as Facebook and...

Question 12

________ messaging requires a short message service (SMS)supplied by a cell phone service provider or a voice over Internet protocol (VoIP)service.

Accepted Answer

The answer of ________ messaging requires a short message service...

Question 13

Many people consider instant messaging and texting as productivity boosters because they enable users to get answers quickly and allow multitasking.

Accepted Answer

A) True 
 B)False

Question 14

E-mail is an effective communication channel for critical work situations such as human resources annual reviews,discipline,and promotions.

Accepted Answer

A) True 
 B)False

Question 15

Users of social networking sites need to remember that ________ is a myth and should avoid sharing sensitive information and inappropriate content.

Accepted Answer

The answer of Users of social networking sites need to...

Question 16

A majority of businesspeople (as high as 70 percent)now first access their e-mail on ________ devices.

Accepted Answer

The answer of A majority of businesspeople (as high as...

Question 17

Your name at the bottom of an e-mail message is an important part of the closing.

Accepted Answer

A) True 
 B)False

Question 18

What is the most accurate statement about the use of blogs to provide up-to-date information to the press and the public?

Accepted Answer

A) Blogs that provide information to the press and the public should be written only by top managers. 
B) Many companies now use blogs for crowdsourcing promotions to connect with their customers and to generate buzz that they hope will go viral on the Internet. 
C) Blogs can replace other communication channels in a PR crisis or an emergency. 
D) Blogs are usually used internally and are seldom used to provide company information to the press and the public. 
A) Blogs that provide information to the press and the public should be written only by top managers. 
B) Many companies now use blogs for crowdsourcing promotions to connect with their customers and to generate buzz that they hope will go viral on the Internet. 
C) Blogs can replace other communication channels in a PR crisis or an emergency. 
D) Blogs are usually used internally and are seldom used to provide company information to the press and the public.

Question 19

Which of the following describes communication in today's digital age?

Accepted Answer

A) Communicators are increasingly switching to mobile devices. 
B) Messages are shorter and more frequent. 
C) Message response time is much speedier. 
D) All of the above statements describe communication in today's digital age. 
A) Communicators are increasingly switching to mobile devices. 
B) Messages are shorter and more frequent. 
C) Message response time is much speedier. 
D) All of the above statements describe communication in today's digital age.

Question 20

The most important part of an e-mail message is its ________.

Accepted Answer

A) conclusion 
B) opening greeting 
C) subject line 
D) body 
A) conclusion 
B) opening greeting 
C) subject line 
D) body

When copying others on an e-mail,today's writers should use Ccto reveal openly all ________ of a message.

Annette wants to start a blog for her small business.What should she do first?

Connor has just been hired by a marketing firm that uses social and other electronic media.What advice should Connor follow to protect himself?

Blogs can be especially useful for crisis communication.

Which of the following is not a standard guide word used in e-mail messages and memos?

As Nathan begins his business career,he will probably find himself writing more ________ than other types of messages.

When writing blog entries,use passive verbs,use formal language,and avoid contractions.

One advantage of wikis is that they capitalize on ________, the practice of tapping into the combined knowledge of a large community to solve problems and complete assignments.

Which of the following situations is most appropriate for sending an e-mail message?

Companies frequently use blogs for a variety of purposes.Describe blogs and discuss three ways a company could use blogs for professional purposes.

__________ networking sites such as Facebook and Twitter enable businesses to connect with customers and employees,share company news,and exchange ideas.

________ messaging requires a short message service (SMS)supplied by a cell phone service provider or a voice over Internet protocol (VoIP)service.

Many people consider instant messaging and texting as productivity boosters because they enable users to get answers quickly and allow multitasking.

E-mail is an effective communication channel for critical work situations such as human resources annual reviews,discipline,and promotions.

Users of social networking sites need to remember that ________ is a myth and should avoid sharing sensitive information and inappropriate content.

A majority of businesspeople (as high as 70 percent)now first access their e-mail on ________ devices.

Your name at the bottom of an e-mail message is an important part of the closing.

What is the most accurate statement about the use of blogs to provide up-to-date information to the press and the public?

Which of the following describes communication in today's digital age?

The most important part of an e-mail message is its ________.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Exam 7: Electronic Messages and Digital Media

When copying others on an e-mail,today's writers should use Ccto reveal openly all ________ of a message.

Annette wants to start a blog for her small business.What should she do first?

Connor has just been hired by a marketing firm that uses social and other electronic media.What advice should Connor follow to protect himself?

Blogs can be especially useful for crisis communication.

Which of the following is not a standard guide word used in e-mail messages and memos?

As Nathan begins his business career,he will probably find himself writing more ________ than other types of messages.

When writing blog entries,use passive verbs,use formal language,and avoid contractions.

One advantage of wikis is that they capitalize on ________, the practice of tapping into the combined knowledge of a large community to solve problems and complete assignments.

Which of the following situations is most appropriate for sending an e-mail message?

Companies frequently use blogs for a variety of purposes.Describe blogs and discuss three ways a company could use blogs for professional purposes.

__________ networking sites such as Facebook and Twitter enable businesses to connect with customers and employees,share company news,and exchange ideas.

________ messaging requires a short message service (SMS)supplied by a cell phone service provider or a voice over Internet protocol (VoIP)service.

Many people consider instant messaging and texting as productivity boosters because they enable users to get answers quickly and allow multitasking.

E-mail is an effective communication channel for critical work situations such as human resources annual reviews,discipline,and promotions.

Users of social networking sites need to remember that ________ is a myth and should avoid sharing sensitive information and inappropriate content.

A majority of businesspeople (as high as 70 percent)now first access their e-mail on ________ devices.

Your name at the bottom of an e-mail message is an important part of the closing.

What is the most accurate statement about the use of blogs to provide up-to-date information to the press and the public?

Which of the following describes communication in today's digital age?

The most important part of an e-mail message is its ________.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters