Question 1

Soft skills such as listening,writing,and speaking are most likely to determine hiring and career success.

Accepted Answer

A) True 
 B)False

Question 2

Use ____________________ time,the extra time you have between the speaker's ideas,to review what the speaker is saying.

Accepted Answer

The answer of Use ____________________ time,the extra time you have...

Question 3

Which of the following statements about conflict is most accurate?

Accepted Answer

A) Conflict is a normal part of every workplace and every team. 
B) Even when managed properly,conflict decreases group cohesiveness and increases tensions. 
C) Conflict should be avoided because it destroys morale and reduces productivity. 
D) Conflict is always negative. 
A) Conflict is a normal part of every workplace and every team. 
B) Even when managed properly,conflict decreases group cohesiveness and increases tensions. 
C) Conflict should be avoided because it destroys morale and reduces productivity. 
D) Conflict is always negative.

Question 4

Which of the following is a typical ground rule for virtual meetings?

Accepted Answer

A) Outlining the procedure for asking and answering questions 
B) Reminding participants to turn off all phones,alarms,and electronic reminders 
C) Asking participants not to multitask during the meeting 
D) All of these are typical virtual meeting ground rules. 
A) Outlining the procedure for asking and answering questions 
B) Reminding participants to turn off all phones,alarms,and electronic reminders 
C) Asking participants not to multitask during the meeting 
D) All of these are typical virtual meeting ground rules.

Question 5

Etiquette expertise,effective nonverbal messages,and oral communication skills are all examples of _____.

Accepted Answer

A) soft skills 
B) hard skills 
C) workplace challenges 
D) ​skill gaps 
A) soft skills 
B) hard skills 
C) workplace challenges 
D) ​skill gaps

Question 6

Frederick manages the Human Resources Department for his company.The due dates for payroll reports will be changing slightly,and he needs to communicate this information to all company managers.Allan should

Accepted Answer

A) send an e-mail or text message to inform the management staff. 
B) prepare an agenda and call a meeting. 
C) consult key people to help him decide whether to call a meeting. 
D) use the grapevine to convey the message. 
A) send an e-mail or text message to inform the management staff. 
B) prepare an agenda and call a meeting. 
C) consult key people to help him decide whether to call a meeting. 
D) use the grapevine to convey the message.

Question 7

To foster collaboration,rather than competition,as part of a team,members should have a genuine interest in achieving team goals rather than individual recognition,contribute ideas and feedback unselfishly,and ________.

Accepted Answer

A) ​evaluate each individual team member's contributions on a weekly or monthly basis 
B) ​monitor team progress,including both what's going right and what's going wrong 
C) ​leave ground rules undefined to allow for flexibility 
D) ​rotate the role of team leader 
A) ​evaluate each individual team member's contributions on a weekly or monthly basis 
B) ​monitor team progress,including both what's going right and what's going wrong 
C) ​leave ground rules undefined to allow for flexibility 
D) ​rotate the role of team leader

Question 8

Select the most accurate statement about eye contact.

Accepted Answer

A) Communicators consider the eyes to be the most accurate predictor of a speaker's true feelings and attitudes. 
B) Nonverbal cues,including eye contact,have identical meanings in most cultures. 
C) Sustained eye contact signifies fear or stress. 
D) Eye contact cannot be learned;it's an innate trait. 
A) Communicators consider the eyes to be the most accurate predictor of a speaker's true feelings and attitudes. 
B) Nonverbal cues,including eye contact,have identical meanings in most cultures. 
C) Sustained eye contact signifies fear or stress. 
D) Eye contact cannot be learned;it's an innate trait.

Question 9

When your department head Ms.Westlake arranges chairs informally in a circle during a meeting,what kind of message is she sending?

Accepted Answer

A) A nonverbal message that she is encouraging an open,egalitarian exchange of ideas 
B) A nonverbal message that she prefers to be separated from others 
C) A nonverbal and verbal message regarding her aloofness and preference for restricted communication 
D) A verbal message that she is wary of visitors and indifferent to communication 
A) A nonverbal message that she is encouraging an open,egalitarian exchange of ideas 
B) A nonverbal message that she prefers to be separated from others 
C) A nonverbal and verbal message regarding her aloofness and preference for restricted communication 
D) A verbal message that she is wary of visitors and indifferent to communication

Question 10

Regularly using your cell phone during meetings​ can build your credibility because it shows that you are good at multitasking.

Accepted Answer

A) True 
 B)False

Question 11

Experts say that we ignore,forget,distort,or misunderstand

Accepted Answer

A) less than 10 percent of everything we hear. 
B) 25 percent of everything we hear. 
C) 50 percent of everything we hear. 
D) 75 percent of everything we hear. 
A) less than 10 percent of everything we hear. 
B) 25 percent of everything we hear. 
C) 50 percent of everything we hear. 
D) 75 percent of everything we hear.

Question 12

Today's communication technologies allow employees to exchange ideas,brainstorm,build consensus,and develop personal relationships virtually.

Accepted Answer

A) True 
 B)False

Question 13

When a speaker's nonverbal cues contradict the verbal message,responding with statements like "I'm not sure I understand" or "Please tell me more about ..." are ways to

Accepted Answer

A) ​express disapproval 
B) ​reduce conflict 
C) probe for more information​ 
D) ​take control of the conversation 
A) ​express disapproval 
B) ​reduce conflict 
C) probe for more information​ 
D) ​take control of the conversation

Question 14

Brent will be leading a committee meeting and wants to make sure it is effective and efficient.What should Brent do to get the meeting started?

Accepted Answer

A) Wait until all participants arrive before beginning the meeting. 
B) Give a quick recap to anyone who arrives late. 
C) Go over ground rules at the beginning of the meeting. 
D) Limit each topic to five minutes. 
A) Wait until all participants arrive before beginning the meeting. 
B) Give a quick recap to anyone who arrives late. 
C) Go over ground rules at the beginning of the meeting. 
D) Limit each topic to five minutes.

Question 15

Most of us listen at about 75 percent efficiency.

Accepted Answer

A) True 
 B)False

Soft skills such as listening,writing,and speaking are most likely to determine hiring and career success.

Use ____________________ time,the extra time you have between the speaker's ideas,to review what the speaker is saying.

Which of the following statements about conflict is most accurate?

Which of the following is a typical ground rule for virtual meetings?

Etiquette expertise,effective nonverbal messages,and oral communication skills are all examples of _____.

Frederick manages the Human Resources Department for his company.The due dates for payroll reports will be changing slightly,and he needs to communicate this information to all company managers.Allan should

To foster collaboration,rather than competition,as part of a team,members should have a genuine interest in achieving team goals rather than individual recognition,contribute ideas and feedback unselfishly,and ________.

Select the most accurate statement about eye contact.

When your department head Ms.Westlake arranges chairs informally in a circle during a meeting,what kind of message is she sending?

Regularly using your cell phone during meetings can build your credibility because it shows that you are good at multitasking.

Experts say that we ignore,forget,distort,or misunderstand

Today's communication technologies allow employees to exchange ideas,brainstorm,build consensus,and develop personal relationships virtually.

When a speaker's nonverbal cues contradict the verbal message,responding with statements like "I'm not sure I understand" or "Please tell me more about ..." are ways to

Brent will be leading a committee meeting and wants to make sure it is effective and efficient.What should Brent do to get the meeting started?

Most of us listen at about 75 percent efficiency.

Business Communication in the Digital Age

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Soft skills such as listening,writing,and speaking are most likely to determine hiring and career success.

Use ____________________ time,the extra time you have between the speaker's ideas,to review what the speaker is saying.

Which of the following statements about conflict is most accurate?

Which of the following is a typical ground rule for virtual meetings?

Etiquette expertise,effective nonverbal messages,and oral communication skills are all examples of _____.

Frederick manages the Human Resources Department for his company.The due dates for payroll reports will be changing slightly,and he needs to communicate this information to all company managers.Allan should

To foster collaboration,rather than competition,as part of a team,members should have a genuine interest in achieving team goals rather than individual recognition,contribute ideas and feedback unselfishly,and ________.

Select the most accurate statement about eye contact.

When your department head Ms.Westlake arranges chairs informally in a circle during a meeting,what kind of message is she sending?

Regularly using your cell phone during meetings​ can build your credibility because it shows that you are good at multitasking.

Experts say that we ignore,forget,distort,or misunderstand

Today's communication technologies allow employees to exchange ideas,brainstorm,build consensus,and develop personal relationships virtually.

When a speaker's nonverbal cues contradict the verbal message,responding with statements like "I'm not sure I understand" or "Please tell me more about ..." are ways to

Brent will be leading a committee meeting and wants to make sure it is effective and efficient.What should Brent do to get the meeting started?

Most of us listen at about 75 percent efficiency.

Business Communication in the Digital Age

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Regularly using your cell phone during meetings can build your credibility because it shows that you are good at multitasking.