Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills
Exam 1: Business Communication in the Digital Age115 Questions
Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills115 Questions
Exam 3: Intercultural Communication115 Questions
Exam 4: Planning Business Messages115 Questions
Exam 5: Organizing and Writing Business Messages115 Questions
Exam 6: Revising Business Messages115 Questions
Exam 7: Electronic Messages and Digital Media115 Questions
Exam 8: Positive Messages115 Questions
Exam 9: Negative Messages115 Questions
Exam 10: Persuasive and Sales Messages115 Questions
Exam 11: Report and Research Basics115 Questions
Exam 12: Informal Business Reports115 Questions
Exam 13: Proposals, Business Plans, and Formal Business Reports115 Questions
Exam 14: Business Presentations115 Questions
Exam 15: The Job Search, Résumés, and Cover Letters115 Questions
Exam 16: Interviewing and Following Up115 Questions
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____________________ describes faulty decision-making processes by team members who are overly eager to agree with one another.
(Short Answer)
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Nasim has come to you for advice about conducting a virtual meeting.What is the best advice you can give him?
(Multiple Choice)
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A good agenda includes any premeeting preparation expected of participants.
(True/False)
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As meeting leader,Benjamin should always begin on time,even if some participants have not yet arrived.
(True/False)
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Leaning forward,maintaining eye contact,and listening to more than a person's spoken words are ways to show that you are
(Multiple Choice)
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An effective meeting agenda should not include a proposed allotment of time for each topic because it can limit the discussion and therefore productivity.
(True/False)
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Peter was just hired as an accounting assistant and wants to make a good impression in his new position.What should he do when listening to his supervisor?
(Multiple Choice)
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A working group was formed to rewrite the company's mission statement.The members have been meeting for quite some time.They are extremely loyal to one another and have figured out how to solve any conflicts that might arise.Information is flowing freely,they are happy with their results,and they will soon meet the deadline set by management.What phase of team development are they experiencing?
(Multiple Choice)
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Conflict is a normal part of every workplace and every team.Confrontation during conflict can be effective as long as it is task oriented.
(True/False)
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Alexis is listening to her colleague and must judge and evaluate what he is saying.She is listening to decide whether her colleague's message is fact,fiction,or opinion.Sharon is engaging in discriminative listening.
(True/False)
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Nonverbal communication signals do not apply to written messages.
(True/False)
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According to the zones of social interaction,North Americans are generally comfortable with only close friends and family standing within 1 1/2 feet from them;this amount of space is called the ________ zone.
(Short Answer)
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Describe three forms of nonverbal communication and give a workplace example of each.
(Essay)
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____________________ involves a desire to show others consideration and respect and to make them comfortable.
(Short Answer)
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Which of the following has resulted from the prominence of virtual teams?
(Multiple Choice)
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Which of the following statements about facial expressions and posture is the mostaccurate?
(Multiple Choice)
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___________ listening is necessary when you must discern,understand,and remember.It means you must identify main ideas,understand a logical argument,and recognize the purpose of the message
(Short Answer)
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Katelyn is in charge of a department meeting,and two of her colleagues are in conflict about a specific issue.What should Katelyn do?
(Multiple Choice)
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