Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

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____________________ describes faulty decision-making processes by team members who are overly eager to agree with one another.

(Short Answer)
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Nasim has come to you for advice about conducting a virtual meeting.What is the best advice you can give him?

(Multiple Choice)
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A good agenda includes any premeeting preparation expected of participants.

(True/False)
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Which of the following is an example of a hard skill?

(Multiple Choice)
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As meeting leader,Benjamin should always begin on time,even if some participants have not yet arrived.

(True/False)
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Leaning forward,maintaining eye contact,and listening to more than a person's spoken words are ways to show that you are

(Multiple Choice)
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An effective meeting agenda should not include a proposed allotment of time for each topic because it can limit the discussion and therefore productivity.​

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Peter was just hired as an accounting assistant and wants to make a good impression in his new position.What should he do when listening to his supervisor?

(Multiple Choice)
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A working group was formed to rewrite the company's mission statement.The members have been meeting for quite some time.They are extremely loyal to one another and have figured out how to solve any conflicts that might arise.Information is flowing freely,they are happy with their results,and they will soon meet the deadline set by management.What phase of team development are they experiencing?

(Multiple Choice)
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Conflict is a normal part of every workplace and every team.Confrontation during conflict can be effective as long as it is task oriented.

(True/False)
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Alexis is listening to her colleague and must judge and evaluate what he is saying.She is listening to decide whether her colleague's message is fact,fiction,or opinion.Sharon is engaging in discriminative listening.

(True/False)
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​Nonverbal communication signals do not apply to written messages.

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The final stage of team development is norming.

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According to the zones of social interaction,North Americans are generally comfortable ​with only close friends and family standing within 1 1/2 feet from them;this amount of space is called the ________ zone.

(Short Answer)
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Describe three forms of nonverbal communication and give a workplace example of each.

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____________________ involves a desire to show others consideration and respect and to make them comfortable.

(Short Answer)
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Which of the following has resulted from the prominence of virtual teams?​

(Multiple Choice)
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Which of the following statements about facial expressions and posture is the mostaccurate?

(Multiple Choice)
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___________ listening is necessary when you must discern,understand,and remember.It means you must identify main ideas,understand a logical argument,and recognize the purpose of the message

(Short Answer)
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Katelyn is in charge of a department meeting,and two of her colleagues are in conflict about a specific issue.What should Katelyn do?

(Multiple Choice)
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