Question 1

Eye contact has the same in meaning in all cultures.

Accepted Answer

A) True 
 B)False

Question 2

Effective teams avoid groupthink by striving for team diversity,encouraging open discussion,​and ________.

Accepted Answer

A) ​avoiding discussions about implementation 
B) ​not demanding a quick decision 
C) ​forming teams largely of older employees 
D) ​collecting and evaluating only information that supports their opinions 
A) ​avoiding discussions about implementation 
B) ​not demanding a quick decision 
C) ​forming teams largely of older employees 
D) ​collecting and evaluating only information that supports their opinions

Question 3

A task force charged with reducing overhead costs meets to define their roles and responsibilities and develop ways to reach the group's goals.Tension is fairly high among group members.The team is in the ____ phase of team development.

Accepted Answer

A) forming 
B) storming 
C) norming 
D) performing 
A) forming 
B) storming 
C) norming 
D) performing

Question 4

To operate ethically,teams should represent the organization's view,respect its privileged information,and ________.​

Accepted Answer

A) ​avoid advocating actions that would negatively affect members of society 
B) ​keep company profit and revenue as their primary focus 
C) ​discuss opinions and problems outside of formal team meetings 
D) ​limit team size to five or fewer members 
A) ​avoid advocating actions that would negatively affect members of society 
B) ​keep company profit and revenue as their primary focus 
C) ​discuss opinions and problems outside of formal team meetings 
D) ​limit team size to five or fewer members

Question 5

Renzo uses his computer to access an online meeting room where he takes part in meetings with his department members.In this meeting room,participants are able to present PowerPoint slides and Word documents,share spreadsheets,demonstrate products,visit Web pages,and use a white board.Renzo and his colleagues are using what type of collaboration technology?

Accepted Answer

A) Audioconferencing 
B) Web conferencing 
C) Instant messaging 
D) A blog 
A) Audioconferencing 
B) Web conferencing 
C) Instant messaging 
D) A blog

Question 6

Which of the following statements about listening is most accurate?

Accepted Answer

A) Listening is a hard skill that can determine hiring and career success. 
B) Three quarters of high-quality communication involves listening. 
C) Everyone knows how to listen because listening is an automatic response to noise. 
D) Listening skills become less important as one moves up the career ladder. 
A) Listening is a hard skill that can determine hiring and career success. 
B) Three quarters of high-quality communication involves listening. 
C) Everyone knows how to listen because listening is an automatic response to noise. 
D) Listening skills become less important as one moves up the career ladder.

Question 7

In office conversations,which of the following topics is wise to avoid?

Accepted Answer

A) Your salary or personal finances 
B) Problems with your health 
C) Your personal relationships 
D) All of the above 
A) Your salary or personal finances 
B) Problems with your health 
C) Your personal relationships 
D) All of the above

Question 8

Which of the following is an effective way to improve your nonverbal communication skills?

Accepted Answer

A) Ignore facial expressions and body language;instead,focus only on the verbal message. 
B) Ask friends and family members to give you feedback on your nonverbal behavior. 
C) Try to avoid associating with people from diverse cultures since you might misunderstand their nonverbal messages. 
D) Broaden your computer skills to include programming. 
A) Ignore facial expressions and body language;instead,focus only on the verbal message. 
B) Ask friends and family members to give you feedback on your nonverbal behavior. 
C) Try to avoid associating with people from diverse cultures since you might misunderstand their nonverbal messages. 
D) Broaden your computer skills to include programming.

Question 9

A team of top-level executives is rewriting the company's bylaws.Because this decision will have far-reaching and long-term effects,members want to have the most creative,high-quality discussion possible.What group decision-making method should they use?

Accepted Answer

A) Majority 
B) Consensus 
C) Authority rule with discussion 
D) Averaging 
A) Majority 
B) Consensus 
C) Authority rule with discussion 
D) Averaging

Question 10

Businesses form teams because teams make better decisions,respond faster,and

Accepted Answer

A) demonstrate increased productivity. 
B) are proficient in using technology. 
C) are able to avoid conflict. 
D) are used extensively in every culture. 
A) demonstrate increased productivity. 
B) are proficient in using technology. 
C) are able to avoid conflict. 
D) are used extensively in every culture.

Question 11

Khalida is responsible for planning a virtual meeting with participants on three different continents.Prior to the meeting,she should make sure the technology being used is accessible to all participants,distribute materials that will be discussed,and ________.

Accepted Answer

A) determine the time of day most convenient for her 
B) determine whether any participants may need coaching on the technology 
C) ​encourage participants to log in two to three minutes before the meeting time 
D) ​set the meeting time for her geographic time zone 
A) determine the time of day most convenient for her 
B) determine whether any participants may need coaching on the technology 
C) ​encourage participants to log in two to three minutes before the meeting time 
D) ​set the meeting time for her geographic time zone

Question 12

Which of the following statements about meeting agendas is most accurate?

Accepted Answer

A) An agenda of meeting topics should be distributed at least ten days before the meeting. 
B) An agenda should include as many items as necessary to accomplish your purpose. 
C) An agenda should not include an allotment of time for each agenda item because doing so can make a meeting too regimented. 
D) An agenda should include any premeeting preparation expected of participants. 
A) An agenda of meeting topics should be distributed at least ten days before the meeting. 
B) An agenda should include as many items as necessary to accomplish your purpose. 
C) An agenda should not include an allotment of time for each agenda item because doing so can make a meeting too regimented. 
D) An agenda should include any premeeting preparation expected of participants.

Question 13

____________ listening enables you to judge and evaluate what you are hearing.You will be listening to decide whether the speaker's message is fact,fiction,or opinion.You will also be listening to decide whether an argument is based on logic or emotion.

Accepted Answer

The answer of ____________ listening enables you to judge and...

Question 14

Richard is attending an important board meeting with his colleagues to discuss future plans for the company.Many ideas are being presented,and Richard is carefully judging and evaluating what he is hearing.He is also listening to decide whether the speaker's message is fact,fiction,or opinion.Richard is engaging in

Accepted Answer

A) discriminative listening. 
B) critical listening. 
C) lag time. 
D) supportive listening. 
A) discriminative listening. 
B) critical listening. 
C) lag time. 
D) supportive listening.

Question 15

Conflicting noises and conversations are examples of ________ distractions that you should try to block out in order to listen effectively.

Accepted Answer

The answer of Conflicting noises and conversations are examples of...

Question 16

Michela will be taking charge of her first virtual meeting.What should she do to make sure all participants are collaborating successfully during the meeting?

Accepted Answer

A) Use complex language to get her points across. 
B) Project an upbeat,enthusiastic,strong voice. 
C) Do most of the talking to reduce confusion. 
D) Ask leading questions such as "Does everyone agree?" to keep the meeting moving along. 
A) Use complex language to get her points across. 
B) Project an upbeat,enthusiastic,strong voice. 
C) Do most of the talking to reduce confusion. 
D) Ask leading questions such as "Does everyone agree?" to keep the meeting moving along.

Question 17

People trained in listening to customers ______.

Accepted Answer

A) give few,if any,verbal responses 
B) interrupt frequently to share their knowledge 
C) try to understand the nuances of meanings plus the facts 
D) focus primarily on facts and specific bits of information 
A) give few,if any,verbal responses 
B) interrupt frequently to share their knowledge 
C) try to understand the nuances of meanings plus the facts 
D) focus primarily on facts and specific bits of information

Question 18

A written message that is presented sloppily (containing poor quality printing or misalignment,for example)conveys negative ________ messages about its content and its sender.

Accepted Answer

The answer of A written message that is presented sloppily...

Question 19

Teams may reach a decision by ____________________,which requires that discussion continues until all members have aired their opinions and,ultimately,agree.

Accepted Answer

The answer of Teams may reach a decision by ____________________,which...

Question 20

Rephrasing and summarizing a speaker's message in your own words is called __________.

Accepted Answer

The answer of Rephrasing and summarizing a speaker's message in...

Eye contact has the same in meaning in all cultures.

Effective teams avoid groupthink by striving for team diversity,encouraging open discussion,and ________.

A task force charged with reducing overhead costs meets to define their roles and responsibilities and develop ways to reach the group's goals.Tension is fairly high among group members.The team is in the ____ phase of team development.

To operate ethically,teams should represent the organization's view,respect its privileged information,and ________.

Which of the following statements about listening is most accurate?

In office conversations,which of the following topics is wise to avoid?

Which of the following is an effective way to improve your nonverbal communication skills?

A team of top-level executives is rewriting the company's bylaws.Because this decision will have far-reaching and long-term effects,members want to have the most creative,high-quality discussion possible.What group decision-making method should they use?

Businesses form teams because teams make better decisions,respond faster,and

Khalida is responsible for planning a virtual meeting with participants on three different continents.Prior to the meeting,she should make sure the technology being used is accessible to all participants,distribute materials that will be discussed,and ________.

Which of the following statements about meeting agendas is most accurate?

____________ listening enables you to judge and evaluate what you are hearing.You will be listening to decide whether the speaker's message is fact,fiction,or opinion.You will also be listening to decide whether an argument is based on logic or emotion.

Conflicting noises and conversations are examples of ________ distractions that you should try to block out in order to listen effectively.

Michela will be taking charge of her first virtual meeting.What should she do to make sure all participants are collaborating successfully during the meeting?

People trained in listening to customers ______.

A written message that is presented sloppily (containing poor quality printing or misalignment,for example)conveys negative ________ messages about its content and its sender.

Teams may reach a decision by ____________________,which requires that discussion continues until all members have aired their opinions and,ultimately,agree.

Rephrasing and summarizing a speaker's message in your own words is called __________.

Business Communication in the Digital Age

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Exam 2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Eye contact has the same in meaning in all cultures.

Effective teams avoid groupthink by striving for team diversity,encouraging open discussion,​and ________.

A task force charged with reducing overhead costs meets to define their roles and responsibilities and develop ways to reach the group's goals.Tension is fairly high among group members.The team is in the ____ phase of team development.

To operate ethically,teams should represent the organization's view,respect its privileged information,and ________.​

Which of the following statements about listening is most accurate?

In office conversations,which of the following topics is wise to avoid?

Which of the following is an effective way to improve your nonverbal communication skills?

A team of top-level executives is rewriting the company's bylaws.Because this decision will have far-reaching and long-term effects,members want to have the most creative,high-quality discussion possible.What group decision-making method should they use?

Businesses form teams because teams make better decisions,respond faster,and

Khalida is responsible for planning a virtual meeting with participants on three different continents.Prior to the meeting,she should make sure the technology being used is accessible to all participants,distribute materials that will be discussed,and ________.

Which of the following statements about meeting agendas is most accurate?

____________ listening enables you to judge and evaluate what you are hearing.You will be listening to decide whether the speaker's message is fact,fiction,or opinion.You will also be listening to decide whether an argument is based on logic or emotion.

Conflicting noises and conversations are examples of ________ distractions that you should try to block out in order to listen effectively.

Michela will be taking charge of her first virtual meeting.What should she do to make sure all participants are collaborating successfully during the meeting?

People trained in listening to customers ______.

A written message that is presented sloppily (containing poor quality printing or misalignment,for example)conveys negative ________ messages about its content and its sender.

Teams may reach a decision by ____________________,which requires that discussion continues until all members have aired their opinions and,ultimately,agree.

Rephrasing and summarizing a speaker's message in your own words is called __________.

Business Communication in the Digital Age

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Effective teams avoid groupthink by striving for team diversity,encouraging open discussion,and ________.

To operate ethically,teams should represent the organization's view,respect its privileged information,and ________.