Question 1

Podcasting has experienced large growth and has spread among various user groups online.

Accepted Answer

A) True 
 B)False

Question 2

The final element of an e-mail message should be

Accepted Answer

A) your name and full contact information. 
B) a witty phrase and your name. 
C) the name of the business or organization only. 
D) an attachment. 
A) your name and full contact information. 
B) a witty phrase and your name. 
C) the name of the business or organization only. 
D) an attachment.

Question 3

The top digital media device being used to disseminate information today is podcasts.

Accepted Answer

A) True 
 B)False

Question 4

Yer's company has decided to let employees use instant messaging (IM)as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do?

Accepted Answer

A) Make sure she's available via IM at all times so that her colleagues can always reach her. 
B) Include both professional and personal contacts on the same IM contact list for efficiency. 
C) Respect her receivers by using proper grammar, spelling, and proofreading in her instant messages. 
D) Create an imaginative IM name for herself such as "PrettySmart1." 
A) Make sure she's available via IM at all times so that her colleagues can always reach her. 
B) Include both professional and personal contacts on the same IM contact list for efficiency. 
C) Respect her receivers by using proper grammar, spelling, and proofreading in her instant messages. 
D) Create an imaginative IM name for herself such as "PrettySmart1."

Question 5

Which of the following situations is most appropriate for sending an e-mail message?

Accepted Answer

A) Matthew is angry with one of his colleagues and wants to let her know exactly how he feels. 
B) Jane found a great political joke she wants to share with her colleagues. 
C) Chris must send the monthly sales data to his department. 
D) Maggie needs to vent her frustrations about working conditions to her shift supervisor. 
A) Matthew is angry with one of his colleagues and wants to let her know exactly how he feels. 
B) Jane found a great political joke she wants to share with her colleagues. 
C) Chris must send the monthly sales data to his department. 
D) Maggie needs to vent her frustrations about working conditions to her shift supervisor.

Question 6

Although teenagers use instant messaging (IM)frequently, corporations do not use this communication tool.

Accepted Answer

A) True 
 B)False

Question 7

You are using the corporate blog to respond to a business emergency. Which of the following is the best recommendation?

Accepted Answer

A) Use the blog as the sole provider of emergency information to avoid muddled messages. 
B) Make the blog part of your overall effort to communicate information regarding the business's emergency. 
C) Soothe emotional reactions by posting information on your corporate blog, replacing all other communication channels. 
D) Do not address rumors or misinformation on the blog; address factual content only. 
A) Use the blog as the sole provider of emergency information to avoid muddled messages. 
B) Make the blog part of your overall effort to communicate information regarding the business's emergency. 
C) Soothe emotional reactions by posting information on your corporate blog, replacing all other communication channels. 
D) Do not address rumors or misinformation on the blog; address factual content only.

Question 8

Some advantages of texting and instant messaging include immediacy and cost.

Accepted Answer

A) True 
 B)False

Question 9

Why do some employers forbid employees to use instant messaging (IM)and texting?

Accepted Answer

A) Instant messaging and texting are more expensive to use than faxes or phone calls. 
B) Some employers consider IM and texting distractions. 
C) Delivery of instant and text messages takes longer than e-mail message delivery. 
D) According to federal regulations, businesses cannot conduct business using instant or text messaging. 
A) Instant messaging and texting are more expensive to use than faxes or phone calls. 
B) Some employers consider IM and texting distractions. 
C) Delivery of instant and text messages takes longer than e-mail message delivery. 
D) According to federal regulations, businesses cannot conduct business using instant or text messaging.

Question 10

Businesses have embraced podcasts for audio and video messages because podcasts

Accepted Answer

A) do not require a live presence, yet offer a friendly human face. 
B) can't replace costlier live teleconferences but can replace most business travel. 
C) provide up to 1,000 views per podcast, saving money over individual presentations. 
D) broadcast interactive, non-repetitive information. 
A) do not require a live presence, yet offer a friendly human face. 
B) can't replace costlier live teleconferences but can replace most business travel. 
C) provide up to 1,000 views per podcast, saving money over individual presentations. 
D) broadcast interactive, non-repetitive information.

Question 11

Greetings such as  Hi Katy  are unnecessary in e-mail messages because it is already clear that the receiver is the intended recipient.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is the best title for a blog?

Accepted Answer

A) Read Now 
B) Attention 
C) Five Ways to Get Your Résumé Read 
D) Résumé Information 
A) Read Now 
B) Attention 
C) Five Ways to Get Your Résumé Read 
D) Résumé Information

Question 13

Effective blog entries use informal language and active verbs.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following statements about instant messaging in the workplace is most accurate?

Accepted Answer

A) Although companies have found instant messaging to be a valuable tool for employees to communicate with one another, they have been hesitant to use instant messaging for customer service. 
B) Unlike text messaging, instant messaging is not subject to discovery in lawsuits. 
C) Instant messaging allows people to share information immediately and make decisions quickly. 
D) Instant messaging decreases presence functionality. 
A) Although companies have found instant messaging to be a valuable tool for employees to communicate with one another, they have been hesitant to use instant messaging for customer service. 
B) Unlike text messaging, instant messaging is not subject to discovery in lawsuits. 
C) Instant messaging allows people to share information immediately and make decisions quickly. 
D) Instant messaging decreases presence functionality.

Question 15

Businesses use social networking to

Accepted Answer

A) connect dispersed employees. 
B) provide a forum for collaboration. 
C) to solicit customer feedback when researching and developing products. 
D) All answer choices demonstrate how businesses use social networks. 
A) connect dispersed employees. 
B) provide a forum for collaboration. 
C) to solicit customer feedback when researching and developing products. 
D) All answer choices demonstrate how businesses use social networks.

Question 16

Blogs can produce unbiased consumer feedback more quickly and cheaply than familiar techniques like focus groups and surveys.

Accepted Answer

A) True 
 B)False

Question 17

When preparing to send an e-mail with an attachment, you should

Accepted Answer

A) notify the recipient via phone that they will be receiving an attachment. 
B) leave the body of the e-mail blank. 
C) specify the date, sender's name, receiver's name, and subject line on the attachment. 
D) include the word ATTACHMENT (in all caps)in the subject line. 
A) notify the recipient via phone that they will be receiving an attachment. 
B) leave the body of the e-mail blank. 
C) specify the date, sender's name, receiver's name, and subject line on the attachment. 
D) include the word ATTACHMENT (in all caps)in the subject line.

Question 18

Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following represents the most direct opening?

Accepted Answer

A) Recently, the management staff discussed our process for submitting work hours. 
B) A new procedure for submitting work hours will go into effect on April 1. 
C) Are you in the mood to try something a little different? 
D) We all hate when procedures change, but this change is needed. 
A) Recently, the management staff discussed our process for submitting work hours. 
B) A new procedure for submitting work hours will go into effect on April 1. 
C) Are you in the mood to try something a little different? 
D) We all hate when procedures change, but this change is needed.

Question 19

LinkedIn is an example of a social online community geared toward a  ___________________ audience.

Accepted Answer

The answer of LinkedIn is an example of a social...

Question 20

Which of the following is not a guide word used in e-mail messages and memos?

Accepted Answer

A) TO: 
B) FROM: 
C) RESPONSE: 
D) DATE: 
A) TO: 
B) FROM: 
C) RESPONSE: 
D) DATE:

Podcasting has experienced large growth and has spread among various user groups online.

The final element of an e-mail message should be

The top digital media device being used to disseminate information today is podcasts.

Yer's company has decided to let employees use instant messaging (IM)as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do?

Which of the following situations is most appropriate for sending an e-mail message?

Although teenagers use instant messaging (IM)frequently, corporations do not use this communication tool.

You are using the corporate blog to respond to a business emergency. Which of the following is the best recommendation?

Some advantages of texting and instant messaging include immediacy and cost.

Why do some employers forbid employees to use instant messaging (IM)and texting?

Businesses have embraced podcasts for audio and video messages because podcasts

Greetings such as Hi Katy are unnecessary in e-mail messages because it is already clear that the receiver is the intended recipient.

Which of the following is the best title for a blog?

Effective blog entries use informal language and active verbs.

Which of the following statements about instant messaging in the workplace is most accurate?

Businesses use social networking to

Blogs can produce unbiased consumer feedback more quickly and cheaply than familiar techniques like focus groups and surveys.

When preparing to send an e-mail with an attachment, you should

Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following represents the most direct opening?

LinkedIn is an example of a social online community geared toward a ___________________ audience.

Which of the following is not a guide word used in e-mail messages and memos?

Succeeding in the Mobile and Social Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Essentials of Electrocardiography

Filters

Exam 5: Short Workplace Messages and Digital Media

Podcasting has experienced large growth and has spread among various user groups online.

The final element of an e-mail message should be

The top digital media device being used to disseminate information today is podcasts.

Yer's company has decided to let employees use instant messaging (IM)as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do?

Which of the following situations is most appropriate for sending an e-mail message?

Although teenagers use instant messaging (IM)frequently, corporations do not use this communication tool.

You are using the corporate blog to respond to a business emergency. Which of the following is the best recommendation?

Some advantages of texting and instant messaging include immediacy and cost.

Why do some employers forbid employees to use instant messaging (IM)and texting?

Businesses have embraced podcasts for audio and video messages because podcasts

Greetings such as Hi Katy are unnecessary in e-mail messages because it is already clear that the receiver is the intended recipient.

Which of the following is the best title for a blog?

Effective blog entries use informal language and active verbs.

Which of the following statements about instant messaging in the workplace is most accurate?

Businesses use social networking to

Blogs can produce unbiased consumer feedback more quickly and cheaply than familiar techniques like focus groups and surveys.

When preparing to send an e-mail with an attachment, you should

Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following represents the most direct opening?

LinkedIn is an example of a social online community geared toward a ___________________ audience.

Which of the following is not a guide word used in e-mail messages and memos?

Succeeding in the Mobile and Social Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Essentials of Electrocardiography

Filters