Question 1

Which of the following is the most appropriate closing for an e-mail message or memo?

Accepted Answer

A) Please submit your report by August 1 so that the information can be presented at the seminar. 
B) Please let me know if I may be of further assistance. 
C) Thank you in advance for answering my questions. 
D) It's been great talking with you. 
A) Please submit your report by August 1 so that the information can be presented at the seminar. 
B) Please let me know if I may be of further assistance. 
C) Thank you in advance for answering my questions. 
D) It's been great talking with you. A

Question 2

The opening of a blog should

Accepted Answer

A) identify a need and propose to solve the problem. 
B) include a call to action. 
C) provide examples, quotations and testimonials, or statistics. 
D) include your name and title. 
A) identify a need and propose to solve the problem. 
B) include a call to action. 
C) provide examples, quotations and testimonials, or statistics. 
D) include your name and title. A

Question 3

Three Ways to Improve Your Resume  is an effective title for a blog post.

Accepted Answer

A) True 
 B)False  True

Question 4

One of the prominent business uses of blogs is to provide up-to-date company information to the press and the public.

Accepted Answer

A) True 
 B)False

Question 5

One advantage of a wiki is that it promotes ____________, which is the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.

Accepted Answer

The answer of One advantage of a wiki is that...

Question 6

Memos should be organized directly by conveying the main idea first.

Accepted Answer

A) True 
 B)False

Question 7

Wikis promote crowdsourcing and reduce document version confusion.

Accepted Answer

A) True 
 B)False

Question 8

What advice should you follow when using down-editing to reply to an e-mail message?

Accepted Answer

A) Do not include a courteous opening with your reply message. 
B) Avoid the use of different colors when inserting your comments. 
C) Delete the sender's message header, signature, and all unnecessary parts. 
D) Add a comment after every sentence in the original message. 
A) Do not include a courteous opening with your reply message. 
B) Avoid the use of different colors when inserting your comments. 
C) Delete the sender's message header, signature, and all unnecessary parts. 
D) Add a comment after every sentence in the original message.

Question 9

Social networking sites enable businesses to connect with customers and employees, share company news, and exchange ideas.

Accepted Answer

A) True 
 B)False

Question 10

Twitter is very popular for personal use with employees under age thirty-five, but businesses have not yet found positive business applications for this digital communication tool.

Accepted Answer

A) True 
 B)False

Question 11

Companies use blogs only for public and customer relations.

Accepted Answer

A) True 
 B)False

Question 12

All of the following are reasons businesses use social networking except

Accepted Answer

A) to avoid legal challenges and issues. 
B) to exchange ideas. 
C) to share company news. 
D) to connect with customers and employees. 
A) to avoid legal challenges and issues. 
B) to exchange ideas. 
C) to share company news. 
D) to connect with customers and employees.

Question 13

Because Maya knows that the most important part of an e-mail message is the subject line, she should

Accepted Answer

A) avoid using verbs. 
B) use ALL CAPS to grab the reader's attention. 
C) adjust the subject line if the topic changes after repeated replies. 
D) limit her phrasing to three words for conciseness. 
A) avoid using verbs. 
B) use ALL CAPS to grab the reader's attention. 
C) adjust the subject line if the topic changes after repeated replies. 
D) limit her phrasing to three words for conciseness.

Question 14

TED Talks are a popular example of podcasts. TED refers to

Accepted Answer

A) Teaching Educators to Make a Difference. 
B) Teamwork, Education, and Drive. 
C) Technology, Education, and Design. 
D) the first name of the organization's founder. 
A) Teaching Educators to Make a Difference. 
B) Teamwork, Education, and Drive. 
C) Technology, Education, and Design. 
D) the first name of the organization's founder.

Question 15

What is the current advice on the use of a greeting on business e-mail?

Accepted Answer

A) Omit greetings because they make an e-mail appear too casual. 
B) Add a greeting only when forwarding an e-mail with a lengthy header. 
C) Don't waste precious digital space on the nonessential keystrokes of a greeting or salutation. 
D) Begin with a greeting to provide a visual cue and to show friendliness. 
A) Omit greetings because they make an e-mail appear too casual. 
B) Add a greeting only when forwarding an e-mail with a lengthy header. 
C) Don't waste precious digital space on the nonessential keystrokes of a greeting or salutation. 
D) Begin with a greeting to provide a visual cue and to show friendliness.

Question 16

Although the term  podcasting  has caught on, a more accurate term when it applies to video content  is

Accepted Answer

A) broadcasting 
B) vcasting 
C) webcasting 
D) viewcasting 
A) broadcasting 
B) vcasting 
C) webcasting 
D) viewcasting

Question 17

E-mail is appropriate for short, informal messages that request information and respond to inquiries.

Accepted Answer

A) True 
 B)False

Question 18

The use of  ALL-CAPS for phrasing in an e-mail message is often read as

Accepted Answer

A) positive emphasis. 
B) deadline oriented. 
C) shouting. 
D) humor or sarcasm. 
A) positive emphasis. 
B) deadline oriented. 
C) shouting. 
D) humor or sarcasm.

Question 19

All of the following statements about social networking are accurate except

Accepted Answer

A) the majority of Fortune 500 companies now use social networking. 
B) only teenagers use social networking sites to communicate with others. 
C) social networking sites are used by some companies to recruit potential employees. 
D) many businesses have found that the Facebook model can be adapted to their own internal networks. 
A) the majority of Fortune 500 companies now use social networking. 
B) only teenagers use social networking sites to communicate with others. 
C) social networking sites are used by some companies to recruit potential employees. 
D) many businesses have found that the Facebook model can be adapted to their own internal networks.

Question 20

Guide words in an e-mail message or memo include  To,  From, Date, and ___________________.

Accepted Answer

The answer of Guide words in an e-mail message or...

Which of the following is the most appropriate closing for an e-mail message or memo?

The opening of a blog should

Three Ways to Improve Your Resume is an effective title for a blog post.

One of the prominent business uses of blogs is to provide up-to-date company information to the press and the public.

One advantage of a wiki is that it promotes ____________, which is the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.

Memos should be organized directly by conveying the main idea first.

Wikis promote crowdsourcing and reduce document version confusion.

What advice should you follow when using down-editing to reply to an e-mail message?

Social networking sites enable businesses to connect with customers and employees, share company news, and exchange ideas.

Twitter is very popular for personal use with employees under age thirty-five, but businesses have not yet found positive business applications for this digital communication tool.

Companies use blogs only for public and customer relations.

All of the following are reasons businesses use social networking except

Because Maya knows that the most important part of an e-mail message is the subject line, she should

TED Talks are a popular example of podcasts. TED refers to

What is the current advice on the use of a greeting on business e-mail?

Although the term podcasting has caught on, a more accurate term when it applies to video content is

E-mail is appropriate for short, informal messages that request information and respond to inquiries.

The use of ALL-CAPS for phrasing in an e-mail message is often read as

All of the following statements about social networking are accurate except

Guide words in an e-mail message or memo include To, From, Date, and ___________________.

Succeeding in the Mobile and Social Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Essentials of Electrocardiography

Filters

Exam 5: Short Workplace Messages and Digital Media

Which of the following is the most appropriate closing for an e-mail message or memo?

The opening of a blog should

Three Ways to Improve Your Resume is an effective title for a blog post.

One of the prominent business uses of blogs is to provide up-to-date company information to the press and the public.

One advantage of a wiki is that it promotes ____________, which is the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.

Memos should be organized directly by conveying the main idea first.

Wikis promote crowdsourcing and reduce document version confusion.

What advice should you follow when using down-editing to reply to an e-mail message?

Social networking sites enable businesses to connect with customers and employees, share company news, and exchange ideas.

Twitter is very popular for personal use with employees under age thirty-five, but businesses have not yet found positive business applications for this digital communication tool.

Companies use blogs only for public and customer relations.

All of the following are reasons businesses use social networking except

Because Maya knows that the most important part of an e-mail message is the subject line, she should

TED Talks are a popular example of podcasts. TED refers to

What is the current advice on the use of a greeting on business e-mail?

Although the term podcasting has caught on, a more accurate term when it applies to video content is

E-mail is appropriate for short, informal messages that request information and respond to inquiries.

The use of ALL-CAPS for phrasing in an e-mail message is often read as

All of the following statements about social networking are accurate except

Guide words in an e-mail message or memo include To, From, Date, and ___________________.

Succeeding in the Mobile and Social Workplace

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Essentials of Electrocardiography

Filters