Question 1

Please enjoy your food or drinks before entering our store  is an example of a positive message.

Accepted Answer

A) True 
 B)False

Question 2

Translating a message from its symbol form into meaning involves encoding.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following would help to create a conversational but professional tone in a business message?

Accepted Answer

A) Headings for skim value 
B) Technical terms to establish the writer's industry knowledge 
C) Familiar words and personal pronouns 
D) Frequent abbreviations such as IMHO and BTW 
A) Headings for skim value 
B) Technical terms to establish the writer's industry knowledge 
C) Familiar words and personal pronouns 
D) Frequent abbreviations such as IMHO and BTW

Question 4

Most business messages replace conversation, so they are more effective when they convey an informal tone.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following sentences best focuses on the audience?

Accepted Answer

A) We are very pleased to have you as our newest customer. 
B) You can help us by sending us your payment immediately. 
C) Register now to lock in your preferred travel dates . 
D) All sentences are focused on the audience rather than the sender. 
A) We are very pleased to have you as our newest customer. 
B) You can help us by sending us your payment immediately. 
C) Register now to lock in your preferred travel dates . 
D) All sentences are focused on the audience rather than the sender.

Question 6

Paraphrasing a sender's message is an effective tool to promote understanding.

Accepted Answer

A) True 
 B)False

Question 7

You should plan to spend equal amounts of time on each phase of the writing process.

Accepted Answer

A) True 
 B)False

Question 8

The communication process begins when the sender

Accepted Answer

A) determines the appropriate communication channel. 
B) has an idea. 
C) encodes an idea into a message. 
D) plans for feedback. 
A) determines the appropriate communication channel. 
B) has an idea. 
C) encodes an idea into a message. 
D) plans for feedback.

Question 9

Words have universal meaning among all cultures.

Accepted Answer

A) True 
 B)False

Question 10

Business writing should be economical. In this context economical can best be defined as

Accepted Answer

A) presenting ideas clearly and concisely. 
B) concentrating on the receiver's perspective instead of your own. 
C) solving problems and conveying information. 
D) getting your audience to believe and accept your message. 
A) presenting ideas clearly and concisely. 
B) concentrating on the receiver's perspective instead of your own. 
C) solving problems and conveying information. 
D) getting your audience to believe and accept your message.

Question 11

Travis must determine the appropriate channel for an important business message. In this context channel refers to the

Accepted Answer

A) individuals who will receive the message. 
B) degree of formality required. 
C) medium through which the message is sent. 
D) tone and approach needed to accomplish his purpose. 
A) individuals who will receive the message. 
B) degree of formality required. 
C) medium through which the message is sent. 
D) tone and approach needed to accomplish his purpose.

Question 12

Converting ideas into words or gestures to convey meaning is called

Accepted Answer

A) feedback. 
B) decoding. 
C) encoding. 
D) nonverbal communication. 
A) feedback. 
B) decoding. 
C) encoding. 
D) nonverbal communication.

Question 13

Monica is writing her first safety-inspection report. To sound businesslike and professional, Monica should include expressions such as the affected party , the undersigned , and the writer .

Accepted Answer

A) True 
 B)False

Question 14

The ____________________ of a communication channel describes the extent to which a channel or medium recreates or represents all the information available in the original message.

Accepted Answer

The answer of The ____________________ of a communication channel describes...

Question 15

Digital communication (such as e-mail or social media)has much opportunity for distraction and breakdown.

Accepted Answer

A) True 
 B)False

Question 16

Adaptation is the process of

Accepted Answer

A) creating a message that suits the audience. 
B) impressing your audience with high-level diction and long sentences. 
C) sending feedback to the sender of a message. 
D) proofreading and editing a written message. 
A) creating a message that suits the audience. 
B) impressing your audience with high-level diction and long sentences. 
C) sending feedback to the sender of a message. 
D) proofreading and editing a written message.

Question 17

Experts say that writers should spend the most time in the ____ stage of the writing process.

Accepted Answer

A) prewriting 
B) drafting 
C) revising 
D) thinking 
A) prewriting 
B) drafting 
C) revising 
D) thinking

Question 18

_______________ is the transmission of information and meaning from a sender to a receiver.

Accepted Answer

The answer of _______________ is the transmission of information and...

Question 19

The sentence You must submit your application by Friday is a more effective business message than Please submit your application by Friday.

Accepted Answer

A) True 
 B)False

Question 20

Communication noise

Accepted Answer

A) occurs only with the sender in the communication process. 
B) includes only environmentally produced sounds that prevent the message from being transmitted. 
C) is anything that interrupts the transmission of a message. 
D) describes the medium over which the message travels. 
A) occurs only with the sender in the communication process. 
B) includes only environmentally produced sounds that prevent the message from being transmitted. 
C) is anything that interrupts the transmission of a message. 
D) describes the medium over which the message travels.

Please enjoy your food or drinks before entering our store is an example of a positive message.

Translating a message from its symbol form into meaning involves encoding.

Which of the following would help to create a conversational but professional tone in a business message?

Most business messages replace conversation, so they are more effective when they convey an informal tone.

Which of the following sentences best focuses on the audience?

Paraphrasing a sender's message is an effective tool to promote understanding.

You should plan to spend equal amounts of time on each phase of the writing process.

The communication process begins when the sender

Words have universal meaning among all cultures.

Business writing should be economical. In this context economical can best be defined as

Travis must determine the appropriate channel for an important business message. In this context channel refers to the

Converting ideas into words or gestures to convey meaning is called

Monica is writing her first safety-inspection report. To sound businesslike and professional, Monica should include expressions such as the affected party , the undersigned , and the writer .

The ____________________ of a communication channel describes the extent to which a channel or medium recreates or represents all the information available in the original message.

Digital communication (such as e-mail or social media)has much opportunity for distraction and breakdown.

Adaptation is the process of

Experts say that writers should spend the most time in the ____ stage of the writing process.

_______________ is the transmission of information and meaning from a sender to a receiver.

The sentence You must submit your application by Friday is a more effective business message than Please submit your application by Friday.

Communication noise

Succeeding in the Mobile and Social Workplace

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Essentials of Electrocardiography

Filters

Exam 2: Planning Business Messages

Please enjoy your food or drinks before entering our store is an example of a positive message.

Translating a message from its symbol form into meaning involves encoding.

Which of the following would help to create a conversational but professional tone in a business message?

Most business messages replace conversation, so they are more effective when they convey an informal tone.

Which of the following sentences best focuses on the audience?

Paraphrasing a sender's message is an effective tool to promote understanding.

You should plan to spend equal amounts of time on each phase of the writing process.

The communication process begins when the sender

Words have universal meaning among all cultures.

Business writing should be economical. In this context economical can best be defined as

Travis must determine the appropriate channel for an important business message. In this context channel refers to the

Converting ideas into words or gestures to convey meaning is called

Monica is writing her first safety-inspection report. To sound businesslike and professional, Monica should include expressions such as the affected party , the undersigned , and the writer .

The ____________________ of a communication channel describes the extent to which a channel or medium recreates or represents all the information available in the original message.

Digital communication (such as e-mail or social media)has much opportunity for distraction and breakdown.

Adaptation is the process of

Experts say that writers should spend the most time in the ____ stage of the writing process.

_______________ is the transmission of information and meaning from a sender to a receiver.

The sentence You must submit your application by Friday is a more effective business message than Please submit your application by Friday.

Communication noise

Succeeding in the Mobile and Social Workplace

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Essentials of Electrocardiography

Filters