Exam 2: Planning Business Messages

A business message should be long because quantity enhances quality.

Adapting your message to the audience involves

Empathy, which increases the likelihood of a successful message, occurs when writers put themselves in the audience's shoes when creating the message.

Business messages are most effective when they convey which type of tone?

Business writing should be purposeful. In this context purposeful can best be defined as

A written report is a richer communication medium than a face-to-face conversation because a report can be revisited and revised if necessary.

The sentence Our company experienced an increase in profits during the last fiscal year uses precise, vigorous wording.

Never specify the age of a person in business messages.

The verbal and nonverbal responses from a receiver are called __________.

When selecting a communication channel, you should follow two tips: use richer media for persuasive or personal messages and

Which of the following is not an element of the communication process?

Before Melissa organizes and composes her message, she should ask two questions: (1)Why am I sending this message? and (2)

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Lindsay is writing a property description for a new real estate brochure. To make her brochure more effective, Lindsay should anticipate her audience. This means she

Which statement about the communication process is most accurate?

The primary purpose for sending business messages is typically to inform or persuade. A secondary purpose should be to

Every mechanic has ten minutes for his morning break is an effectively written sentence.

An important factor affecting channel choice is the importance of the message.

The medium over which the message travels is called the channel.

In order to be an effective writer, you must follow the three phases of the writing process in sequence, moving from Phase 1 to Phase 2 to Phase 3 in order.