Question 1

According to writing experts, approximately what percentage of time should you spend on the prewriting phase of a business message?

Accepted Answer

A) 90 percent 
B) 50 percent 
C) 25 percent 
D) 5 percent 
A) 90 percent 
B) 50 percent 
C) 25 percent 
D) 5 percent

Question 2

The primary purposes of most business documents are to inform and to persuade. A common secondary purpose is sales growth.

Accepted Answer

A) True 
 B)False

Question 3

Media richness  refers to

Accepted Answer

A) a message's impact on the company's bottom line 
B) how much a communication channel costs the company to use 
C) the extent to which a channel represents all of the information available 
D) the receiver's actions upon receiving the message 
A) a message's impact on the company's bottom line 
B) how much a communication channel costs the company to use 
C) the extent to which a channel represents all of the information available 
D) the receiver's actions upon receiving the message

Question 4

Which of the following demonstrates effective business writing?

Accepted Answer

A) All executives and their wives will attend the Reno conference. 
B) A salesman must meet monthly sales quotas. 
C) The female attorney graduated from Yale. 
D) The office personnel will assist you with your forms. 
A) All executives and their wives will attend the Reno conference. 
B) A salesman must meet monthly sales quotas. 
C) The female attorney graduated from Yale. 
D) The office personnel will assist you with your forms.

Question 5

Business writing is very similar to academic writing, in that you should focus on discussing your feelings and displaying your knowledge.

Accepted Answer

A) True 
 B)False

Question 6

The final task in the third phase of the writing process is evaluating your message to decide whether it accomplishes your goal.

Accepted Answer

A) True 
 B)False

Question 7

____________________ voice is generally preferred in business writing because it specifies who is doing the acting.

Accepted Answer

The answer of ____________________ voice is generally preferred in business...

Question 8

Positive language in business messages

Accepted Answer

A) is an attempt to mislead readers. 
B) conveys less information than negative language. 
C) grants the reader all requests or demands. 
D) tells what is and what can be done . 
A) is an attempt to mislead readers. 
B) conveys less information than negative language. 
C) grants the reader all requests or demands. 
D) tells what is and what can be done .

Question 9

Which of the following is most acceptable for business writing?

Accepted Answer

A) Every physician must carry his own malpractice insurance. 
B) Every physician must carry their own malpractice insurance . 
C) All physicians must carry their own malpractice insurance. 
D) Every physician must carry his or her own malpractice insurance. 
A) Every physician must carry his own malpractice insurance. 
B) Every physician must carry their own malpractice insurance . 
C) All physicians must carry their own malpractice insurance. 
D) Every physician must carry his or her own malpractice insurance.

Question 10

The communication process begins when the receiver provides feedback to the sender.

Accepted Answer

A) True 
 B)False

Question 11

Jargon should never be used in business writing.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following sentences demonstrates conversational business writing?

Accepted Answer

A) Your return policy is the worst. 
B) I am upset about your return policy. 
C) Your return policy has provoked me to write this letter. 
D) All answer choices reflect conversational business writing. 
A) Your return policy is the worst. 
B) I am upset about your return policy. 
C) Your return policy has provoked me to write this letter. 
D) All answer choices reflect conversational business writing.

Question 13

Which of the following represents the best business writing?

Accepted Answer

A) We regret that we are unable to accept you as a credit customer at this time. 
B) You will never be sorry that you opened a checking account with our bank. 
C) We cannot accept the returned merchandise because it is not resalable. 
D) You can return all resalable merchandise for a store credit. 
A) We regret that we are unable to accept you as a credit customer at this time. 
B) You will never be sorry that you opened a checking account with our bank. 
C) We cannot accept the returned merchandise because it is not resalable. 
D) You can return all resalable merchandise for a store credit.

Question 14

One of the most important questions you can ask yourself as you begin to compose a message is What do I hope to achieve?

Accepted Answer

A) True 
 B)False

Question 15

The process of translating a message from its symbol form into meaning is called

Accepted Answer

A) feedback. 
B) decoding. 
C) encoding. 
D) noise. 
A) feedback. 
B) decoding. 
C) encoding. 
D) noise.

Question 16

Although messages may have a primary and a secondary audience, the writer needs to profile only the primary audience to determine the best presentation of the message.

Accepted Answer

A) True 
 B)False

Question 17

Shannon is writing a proposal to the board of directors to upgrade the company's computer equipment. After completing the prewriting phase, Shannon should immediately start composing the proposal.

Accepted Answer

A) True 
 B)False

Question 18

A helpful acronym to remember when considering audience benefits is _____________.

Accepted Answer

The answer of A helpful acronym to remember when considering...

Question 19

Communication is successful only when

Accepted Answer

A) verbal feedback has been sent to the receiver. 
B) no noise occurs during the communication process. 
C) verbal and nonverbal feedback have been sent to the receiver. 
D) the receiver understands an idea as the sender intended it. 
A) verbal feedback has been sent to the receiver. 
B) no noise occurs during the communication process. 
C) verbal and nonverbal feedback have been sent to the receiver. 
D) the receiver understands an idea as the sender intended it.

Question 20

The ability to prepare concise, audience-centered, persuasive, and purposeful messages comes naturally.

Accepted Answer

A) True 
 B)False

According to writing experts, approximately what percentage of time should you spend on the prewriting phase of a business message?

The primary purposes of most business documents are to inform and to persuade. A common secondary purpose is sales growth.

Media richness refers to

Which of the following demonstrates effective business writing?

Business writing is very similar to academic writing, in that you should focus on discussing your feelings and displaying your knowledge.

The final task in the third phase of the writing process is evaluating your message to decide whether it accomplishes your goal.

____________________ voice is generally preferred in business writing because it specifies who is doing the acting.

Positive language in business messages

Which of the following is most acceptable for business writing?

The communication process begins when the receiver provides feedback to the sender.

Jargon should never be used in business writing.

Which of the following sentences demonstrates conversational business writing?

Which of the following represents the best business writing?

One of the most important questions you can ask yourself as you begin to compose a message is What do I hope to achieve?

The process of translating a message from its symbol form into meaning is called

Although messages may have a primary and a secondary audience, the writer needs to profile only the primary audience to determine the best presentation of the message.

Shannon is writing a proposal to the board of directors to upgrade the company's computer equipment. After completing the prewriting phase, Shannon should immediately start composing the proposal.

A helpful acronym to remember when considering audience benefits is _____________.

Communication is successful only when

The ability to prepare concise, audience-centered, persuasive, and purposeful messages comes naturally.

Succeeding in the Mobile and Social Workplace

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Essentials of Electrocardiography

Filters

Exam 2: Planning Business Messages

According to writing experts, approximately what percentage of time should you spend on the prewriting phase of a business message?

The primary purposes of most business documents are to inform and to persuade. A common secondary purpose is sales growth.

Media richness refers to

Which of the following demonstrates effective business writing?

Business writing is very similar to academic writing, in that you should focus on discussing your feelings and displaying your knowledge.

The final task in the third phase of the writing process is evaluating your message to decide whether it accomplishes your goal.

____________________ voice is generally preferred in business writing because it specifies who is doing the acting.

Positive language in business messages

Which of the following is most acceptable for business writing?

The communication process begins when the receiver provides feedback to the sender.

Jargon should never be used in business writing.

Which of the following sentences demonstrates conversational business writing?

Which of the following represents the best business writing?

One of the most important questions you can ask yourself as you begin to compose a message is What do I hope to achieve?

The process of translating a message from its symbol form into meaning is called

Although messages may have a primary and a secondary audience, the writer needs to profile only the primary audience to determine the best presentation of the message.

Shannon is writing a proposal to the board of directors to upgrade the company's computer equipment. After completing the prewriting phase, Shannon should immediately start composing the proposal.

A helpful acronym to remember when considering audience benefits is _____________.

Communication is successful only when

The ability to prepare concise, audience-centered, persuasive, and purposeful messages comes naturally.

Succeeding in the Mobile and Social Workplace

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Essentials of Electrocardiography

Filters