Question 1

Increasing the service offered to the customer makes it more difficult to compete on the basis of:

Accepted Answer

A) order qualifiers. 
B) customization. 
C) quality. 
D) price. 
E) flexibility. 
A) order qualifiers. 
B) customization. 
C) quality. 
D) price. 
E) flexibility.

Question 2

An organization's mission statement serves as the basis for:

Accepted Answer

A) environmental scanning. 
B) core competencies. 
C) operating procedures. 
D) distinctiveness. 
E) organizational goals. 
A) environmental scanning. 
B) core competencies. 
C) operating procedures. 
D) distinctiveness. 
E) organizational goals.

Question 3

Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of ______________ becoming ____________ over time.

Accepted Answer

A) tactical implications; strategic 
B) strategic implications; tactical 
C) order winners; order qualifiers 
D) profitability factors; productivity factors 
E) order qualifiers; order winners 
A) tactical implications; strategic 
B) strategic implications; tactical 
C) order winners; order qualifiers 
D) profitability factors; productivity factors 
E) order qualifiers; order winners

Question 4

For an organization to grow its market share, it must:

Accepted Answer

A) advertise using multimedia. 
B) reduce prices. 
C) exceed minimum standards of acceptability for its products or services. 
D) establish an Internet Web site. 
E) broaden its mission statement. 
A) advertise using multimedia. 
B) reduce prices. 
C) exceed minimum standards of acceptability for its products or services. 
D) establish an Internet Web site. 
E) broaden its mission statement.

Question 5

Suppose a country's productivity last year was 84. If this country's productivity growth rate of 5 percent is to be maintained, this means that this year's productivity will have to be:

Accepted Answer

A) 88.2. 
B) 79.8. 
C) 82.8. 
D) 78.9. 
E) 4.2. 
A) 88.2. 
B) 79.8. 
C) 82.8. 
D) 78.9. 
E) 4.2.

Question 6

A characteristic that was once an order winner may become an order qualifier.

Accepted Answer

A) True 
 B)False

Question 7

The ratio of good output to quantity of raw material input is called

Accepted Answer

A) nondefective productivity. 
B) process yield. 
C) worker quality measurement. 
D) total quality productivity. 
E) quantity/quality ratio. 
A) nondefective productivity. 
B) process yield. 
C) worker quality measurement. 
D) total quality productivity. 
E) quantity/quality ratio.

Question 8

A productivity increase in one operation that does not improve overall productivity of the business is not

Accepted Answer

A) worthwhile. 
B) trivial. 
C) competence-destroying. 
D) an order winner. 
E) an order qualifier. 
A) worthwhile. 
B) trivial. 
C) competence-destroying. 
D) an order winner. 
E) an order qualifier.

Question 9

Productivity is defined as the ratio of input to output.

Accepted Answer

A) True 
 B)False

Question 10

A mission statement should provide a guide for the formulation of strategies for the organization.

Accepted Answer

A) True 
 B)False

Question 11

Improving efficiency will guarantee a similar improvement in productivity.

Accepted Answer

A) True 
 B)False

Question 12

"To inspire and nurture the human spirit-one cup and one neighborhood at a time." This statement from Starbucks is an example of a:

Accepted Answer

A) vision 
B) core competency 
C) strategy 
D) goal 
E) mission statement 
A) vision 
B) core competency 
C) strategy 
D) goal 
E) mission statement

Question 13

Tracking productivity measures over time enables managers to judge organizational performance and decide where improvements are needed.

Accepted Answer

A) True 
 B)False

Question 14

Which mission stragegy has a narrow scope?

Accepted Answer

A) strategic 
B) common 
C) organizational 
D) operational 
E) tactical 
A) strategic 
B) common 
C) organizational 
D) operational 
E) tactical

Question 15

Outsourcing tends to improve quality but at the cost of lowered productivity.

Accepted Answer

A) True 
 B)False

Increasing the service offered to the customer makes it more difficult to compete on the basis of:

An organization's mission statement serves as the basis for:

Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of __ becoming over time.

For an organization to grow its market share, it must:

Suppose a country's productivity last year was 84. If this country's productivity growth rate of 5 percent is to be maintained, this means that this year's productivity will have to be:

A characteristic that was once an order winner may become an order qualifier.

The ratio of good output to quantity of raw material input is called

A productivity increase in one operation that does not improve overall productivity of the business is not

Productivity is defined as the ratio of input to output.

A mission statement should provide a guide for the formulation of strategies for the organization.

Improving efficiency will guarantee a similar improvement in productivity.

"To inspire and nurture the human spirit-one cup and one neighborhood at a time." This statement from Starbucks is an example of a:

Tracking productivity measures over time enables managers to judge organizational performance and decide where improvements are needed.

Which mission stragegy has a narrow scope?

Outsourcing tends to improve quality but at the cost of lowered productivity.

Introduction to Operations Management

Forecasting

Product and Service Design

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

Inventory Management

MRP and ERP

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

Exam 2: Competitiveness, Strategy, and Productivity

Increasing the service offered to the customer makes it more difficult to compete on the basis of:

An organization's mission statement serves as the basis for:

Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of ______________ becoming ____________ over time.

For an organization to grow its market share, it must:

Suppose a country's productivity last year was 84. If this country's productivity growth rate of 5 percent is to be maintained, this means that this year's productivity will have to be:

A characteristic that was once an order winner may become an order qualifier.

The ratio of good output to quantity of raw material input is called

A productivity increase in one operation that does not improve overall productivity of the business is not

Productivity is defined as the ratio of input to output.

A mission statement should provide a guide for the formulation of strategies for the organization.

Improving efficiency will guarantee a similar improvement in productivity.

"To inspire and nurture the human spirit-one cup and one neighborhood at a time." This statement from Starbucks is an example of a:

Tracking productivity measures over time enables managers to judge organizational performance and decide where improvements are needed.

Which mission stragegy has a narrow scope?

Outsourcing tends to improve quality but at the cost of lowered productivity.

Introduction to Operations Management

Forecasting

Product and Service Design

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

Inventory Management

MRP and ERP

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of __ becoming over time.