Question 1

Which of the following is not an ongoing trend in manufacturing?

Accepted Answer

A) globalization 
B) quality improvement 
C) flexibility and agility 
D) mass production for greater economies of scale 
E) technological advances 
A) globalization 
B) quality improvement 
C) flexibility and agility 
D) mass production for greater economies of scale 
E) technological advances D

Question 2

The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework.

Accepted Answer

A) True 
 B)False  True

Question 3

Goods-producing organizations are not involved in service activities.

Accepted Answer

A) True 
 B)False  False

Question 4

Managing the supply chain has become more important as a result of firms increasing their levels of

Accepted Answer

A) overtime. 
B) outsourcing. 
C) marketing. 
D) promotions. 
E) shipping. 
A) overtime. 
B) outsourcing. 
C) marketing. 
D) promotions. 
E) shipping.

Question 5

A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not a characteristic of service operations?

Accepted Answer

A) intangible output 
B) high customer contact 
C) high labor content 
D) easy measurement of productivity 
E) low uniformity of input 
A) intangible output 
B) high customer contact 
C) high labor content 
D) easy measurement of productivity 
E) low uniformity of input

Question 7

Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following most involves coordinating the activities among all the elements of the business including its suppliers and distributors?

Accepted Answer

A) pollution control 
B) quality management 
C) supply chain management 
D) competition from foreign manufacturers 
E) technological change 
A) pollution control 
B) quality management 
C) supply chain management 
D) competition from foreign manufacturers 
E) technological change

Question 9

Marketing personnel and product designers must work closely with operations to successfully develop and produce new products because operations personnel can best judge how _____________ new product designs will be.

Accepted Answer

A) marketable 
B) segmentable 
C) manufacturable 
D) profitable 
E) nameable 
A) marketable 
B) segmentable 
C) manufacturable 
D) profitable 
E) nameable

Question 10

Which of the following is a system in which low-skilled workers use specialized equipment to produce high volumes of standardized goods?

Accepted Answer

A) supply chain 
B) the Internet 
C) craft production 
D) mass production 
E) lean systems 
A) supply chain 
B) the Internet 
C) craft production 
D) mass production 
E) lean systems

Question 11

Which of the following is an example of a supporting process?

Accepted Answer

A) marketing 
B) purchasing 
C) strategy 
D) sales 
E) information technology 
A) marketing 
B) purchasing 
C) strategy 
D) sales 
E) information technology

Question 12

Service operations require additional inventory because of the unpredictability of consumer demand.

Accepted Answer

A) True 
 B)False

Question 13

Two widely used metrics of variation are the __________ and the _________.

Accepted Answer

A) mean; standard deviation 
B) productivity ratio; correlation 
C) standardized mean; assignable deviation 
D) randomized mean; standardized deviation 
E) normal distribution; random variation 
A) mean; standard deviation 
B) productivity ratio; correlation 
C) standardized mean; assignable deviation 
D) randomized mean; standardized deviation 
E) normal distribution; random variation

Question 14

Knowledge skills usually don't include

Accepted Answer

A) process knowledge. 
B) accounting skills. 
C) communication skills. 
D) global knowledge. 
E) financial skills. 
A) process knowledge. 
B) accounting skills. 
C) communication skills. 
D) global knowledge. 
E) financial skills.

Question 15

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?

Accepted Answer

A) sustainability 
B) supportability 
C) marketability 
D) perishability 
E) transportability 
A) sustainability 
B) supportability 
C) marketability 
D) perishability 
E) transportability

Question 16

Which of the following is a type of transformation process used by operations to convert inputs into outputs?

Accepted Answer

A) cutting 
B) storing 
C) transporting 
D) analyzing 
E) all of these choices are transformation processes 
A) cutting 
B) storing 
C) transporting 
D) analyzing 
E) all of these choices are transformation processes

Question 17

The use of models will guarantee the best possible decisions.

Accepted Answer

A) True 
 B)False

Question 18

Farming is an example of

Accepted Answer

A) an obsolete activity. 
B) a virtual organization. 
C) nonmanufactured goods production. 
D) a growth industry. 
E) customized manufacturing. 
A) an obsolete activity. 
B) a virtual organization. 
C) nonmanufactured goods production. 
D) a growth industry. 
E) customized manufacturing.

Question 19

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ______________ in response to the ___________.

Accepted Answer

A) flexibility; pressure to be more efficient 
B) offshoring; need to promote domestic production 
C) sustainability; threat of global warming 
D) technology; impact of random variation 
E) forecasting; stabilization of demand 
A) flexibility; pressure to be more efficient 
B) offshoring; need to promote domestic production 
C) sustainability; threat of global warming 
D) technology; impact of random variation 
E) forecasting; stabilization of demand

Question 20

Which of the following principles emphasizes that actions should make the community as a whole better off?

Accepted Answer

A) The Rights Principle 
B) The Fairness Principle 
C) The Virtue Principle 
D) The Common Good Principle 
E) The Utilitarian Principle 
A) The Rights Principle 
B) The Fairness Principle 
C) The Virtue Principle 
D) The Common Good Principle 
E) The Utilitarian Principle

Which of the following is not an ongoing trend in manufacturing?

The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework.

Goods-producing organizations are not involved in service activities.

Managing the supply chain has become more important as a result of firms increasing their levels of

A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts.

Which of the following is not a characteristic of service operations?

Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

Which of the following most involves coordinating the activities among all the elements of the business including its suppliers and distributors?

Marketing personnel and product designers must work closely with operations to successfully develop and produce new products because operations personnel can best judge how _____________ new product designs will be.

Which of the following is a system in which low-skilled workers use specialized equipment to produce high volumes of standardized goods?

Which of the following is an example of a supporting process?

Service operations require additional inventory because of the unpredictability of consumer demand.

Two widely used metrics of variation are the __ and the _.

Knowledge skills usually don't include

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?

Which of the following is a type of transformation process used by operations to convert inputs into outputs?

The use of models will guarantee the best possible decisions.

Farming is an example of

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ____ in response to the _.

Which of the following principles emphasizes that actions should make the community as a whole better off?

Competitiveness, Strategy, and Productivity

Forecasting

Product and Service Design

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

Inventory Management

MRP and ERP

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

Exam 1: Introduction to Operations Management

Which of the following is not an ongoing trend in manufacturing?

The optimal solutions produced by quantitative techniques should always be evaluated in terms of the larger framework.

Goods-producing organizations are not involved in service activities.

Managing the supply chain has become more important as a result of firms increasing their levels of

A systems approach emphasizes interrelationships among subsystems, but its main theme is that the whole is greater than the sum of its individual parts.

Which of the following is not a characteristic of service operations?

Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations.

Which of the following most involves coordinating the activities among all the elements of the business including its suppliers and distributors?

Marketing personnel and product designers must work closely with operations to successfully develop and produce new products because operations personnel can best judge how _____________ new product designs will be.

Which of the following is a system in which low-skilled workers use specialized equipment to produce high volumes of standardized goods?

Which of the following is an example of a supporting process?

Service operations require additional inventory because of the unpredictability of consumer demand.

Two widely used metrics of variation are the __________ and the _________.

Knowledge skills usually don't include

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?

Which of the following is a type of transformation process used by operations to convert inputs into outputs?

The use of models will guarantee the best possible decisions.

Farming is an example of

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ______________ in response to the ___________.

Which of the following principles emphasizes that actions should make the community as a whole better off?

Competitiveness, Strategy, and Productivity

Forecasting

Product and Service Design

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

Inventory Management

MRP and ERP

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

Two widely used metrics of variation are the __ and the _.

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ____ in response to the _.