Question 1

Technology choices can have a major impact on

Accepted Answer

A) costs. 
B) productivity. 
C) customer satisfaction. 
D) quality. 
E) all of these choices are correct. 
A) costs. 
B) productivity. 
C) customer satisfaction. 
D) quality. 
E) all of these choices are correct.

Question 2

Production systems with customized outputs typically have relatively

Accepted Answer

A) high volumes of output. 
B) low unit costs. 
C) high amounts of specialized equipment. 
D) fast work movement. 
E) skilled workers. 
A) high volumes of output. 
B) low unit costs. 
C) high amounts of specialized equipment. 
D) fast work movement. 
E) skilled workers.

Question 3

Services can be stored and are not provided "on demand."

Accepted Answer

A) True 
 B)False

Question 4

Business organizations consist of three major functional areas which, ideally

Accepted Answer

A) support one another. 
B) are mutually exclusive. 
C) exist independently of each other. 
D) function independently of each other. 
E) do not interface with each other. 
A) support one another. 
B) are mutually exclusive. 
C) exist independently of each other. 
D) function independently of each other. 
E) do not interface with each other.

Question 5

Product design and process selection are examples of _______ decisions.

Accepted Answer

A) financial 
B) tactical 
C) system design 
D) system operation 
E) forecasting 
A) financial 
B) tactical 
C) system design 
D) system operation 
E) forecasting

Question 6

Which is not an area of significant difference between manufacturing and service operations?

Accepted Answer

A) forecasting demand 
B) uniformity of input 
C) labor content of jobs 
D) customer contact 
E) measurement of productivity 
A) forecasting demand 
B) uniformity of input 
C) labor content of jobs 
D) customer contact 
E) measurement of productivity

Question 7

Which of the following is not a benefit of using models in decision making?

Accepted Answer

A) They provide a standardized format for analyzing a problem. 
B) They serve as a consistent tool for evaluation. 
C) They are easy to use and less expensive than dealing with the actual situation. 
D) They force the decision maker to take into account qualitative issues such as personalities and emotions. 
E) They offer insights into fundamental issues at play in a decision-making setting. 
A) They provide a standardized format for analyzing a problem. 
B) They serve as a consistent tool for evaluation. 
C) They are easy to use and less expensive than dealing with the actual situation. 
D) They force the decision maker to take into account qualitative issues such as personalities and emotions. 
E) They offer insights into fundamental issues at play in a decision-making setting.

Question 8

Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function.

Accepted Answer

A) operation 
B) marketing 
C) purchasing 
D) finance 
E) internal audit 
A) operation 
B) marketing 
C) purchasing 
D) finance 
E) internal audit

Question 9

Service typically involves a much higher degree of customer contact than manufacturing.

Accepted Answer

A) True 
 B)False

Question 10

Most people encounter operations only in profit-making organizations.

Accepted Answer

A) True 
 B)False

Question 11

As an abstraction of reality, a model is a simplified version of a real phenomenon.

Accepted Answer

A) True 
 B)False

Question 12

The essence of the operations function is to _____ during the transformation process.

Accepted Answer

A) measure feedback 
B) produce goods 
C) add labor 
D) add value 
E) gather information 
A) measure feedback 
B) produce goods 
C) add labor 
D) add value 
E) gather information

Question 13

Marketing depends on operations for information regarding

Accepted Answer

A) productivity. 
B) lead time. 
C) cash flow. 
D) budgeting. 
E) corporate intelligence. 
A) productivity. 
B) lead time. 
C) cash flow. 
D) budgeting. 
E) corporate intelligence.

Question 14

Measurements taken at various points in the transformation process for control purposes are called

Accepted Answer

A) plans. 
B) directions. 
C) controls. 
D) feedback. 
E) budgets. 
A) plans. 
B) directions. 
C) controls. 
D) feedback. 
E) budgets.

Question 15

"Value added" by definition is always a positive number since "added" implies increases.

Accepted Answer

A) True 
 B)False

Question 16

Many operations management decisions can be described as trade-offs.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following would not generally be classified under the heading of transformation?

Accepted Answer

A) assembling 
B) teaching 
C) staffing 
D) farming 
E) consulting 
A) assembling 
B) teaching 
C) staffing 
D) farming 
E) consulting

Question 18

Which of the following is not an element of supply chain management?

Accepted Answer

A) logistics 
B) operations 
C) customers 
D) location 
E) processing 
A) logistics 
B) operations 
C) customers 
D) location 
E) processing

Question 19

Lean production systems incorporate the advantages of both mass production and craft production.

Accepted Answer

A) True 
 B)False

Question 20

Service often requires relatively greater labor content when compared to manufacturing.

Accepted Answer

A) True 
 B)False

Technology choices can have a major impact on

Production systems with customized outputs typically have relatively

Services can be stored and are not provided "on demand."

Business organizations consist of three major functional areas which, ideally

Product design and process selection are examples of _______ decisions.

Which is not an area of significant difference between manufacturing and service operations?

Which of the following is not a benefit of using models in decision making?

Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function.

Service typically involves a much higher degree of customer contact than manufacturing.

Most people encounter operations only in profit-making organizations.

As an abstraction of reality, a model is a simplified version of a real phenomenon.

The essence of the operations function is to _____ during the transformation process.

Marketing depends on operations for information regarding

Measurements taken at various points in the transformation process for control purposes are called

"Value added" by definition is always a positive number since "added" implies increases.

Many operations management decisions can be described as trade-offs.

Which of the following would not generally be classified under the heading of transformation?

Which of the following is not an element of supply chain management?

Lean production systems incorporate the advantages of both mass production and craft production.

Service often requires relatively greater labor content when compared to manufacturing.

Competitiveness, Strategy, and Productivity

Forecasting

Product and Service Design

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

Inventory Management

MRP and ERP

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

Exam 1: Introduction to Operations Management

Technology choices can have a major impact on

Production systems with customized outputs typically have relatively

Services can be stored and are not provided "on demand."

Business organizations consist of three major functional areas which, ideally

Product design and process selection are examples of _______ decisions.

Which is not an area of significant difference between manufacturing and service operations?

Which of the following is not a benefit of using models in decision making?

Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function.

Service typically involves a much higher degree of customer contact than manufacturing.

Most people encounter operations only in profit-making organizations.

As an abstraction of reality, a model is a simplified version of a real phenomenon.

The essence of the operations function is to _____ during the transformation process.

Marketing depends on operations for information regarding

Measurements taken at various points in the transformation process for control purposes are called

"Value added" by definition is always a positive number since "added" implies increases.

Many operations management decisions can be described as trade-offs.

Which of the following would not generally be classified under the heading of transformation?

Which of the following is not an element of supply chain management?

Lean production systems incorporate the advantages of both mass production and craft production.

Service often requires relatively greater labor content when compared to manufacturing.

Competitiveness, Strategy, and Productivity

Forecasting

Product and Service Design

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

Inventory Management

MRP and ERP

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters