Question 1

The hierarchy and sequence of planning and decision making is: mission, organizational strategy, tactics, and operational decisions.

Accepted Answer

A) True 
 B)False

Question 2

National productivity is determined by averaging the productivity measures of various companies or industries.

Accepted Answer

A) True 
 B)False

Question 3

Core competencies in organizations generally do not relate to:

Accepted Answer

A) cost. 
B) quality. 
C) time. 
D) flexibility. 
E) sales price. 
A) cost. 
B) quality. 
C) time. 
D) flexibility. 
E) sales price.

Question 4

Careful planning must be used with technology, otherwise there will be a(n)_____ in productivity.

Accepted Answer

A) improvement 
B) stalemate 
C) reduction 
D) virus 
E) increase 
A) improvement 
B) stalemate 
C) reduction 
D) virus 
E) increase

Question 5

___________ is generally used to facilitate an organization strategy that emphasizes low cost.

Accepted Answer

A) Speed to market 
B) Flexibility 
C) Customization 
D) Sustainability 
E) Standardization 
A) Speed to market 
B) Flexibility 
C) Customization 
D) Sustainability 
E) Standardization

Question 6

An example of an operational operations management decision is inventory level management.

Accepted Answer

A) True 
 B)False

Question 7

Competitiveness relates to the profitability of an organization in the marketplace.

Accepted Answer

A) True 
 B)False

Question 8

Time-based approaches of business organizations focus on reducing the time to accomplish certain necessary activities. Time reductions seldom apply to:

Accepted Answer

A) product/service design time. 
B) processing time. 
C) delivery time. 
D) response time for complaints. 
E) internal audits. 
A) product/service design time. 
B) processing time. 
C) delivery time. 
D) response time for complaints. 
E) internal audits.

Question 9

Productivity growth can be calculated by:

Accepted Answer

A) outputs minus inputs. 
B) inputs divided by the outputs. 
C) outputs divided by the inputs. 
D) input plus output divided by two. 
E) ((current productivity − previous productivity)÷ (previous productivity))× 100 
A) outputs minus inputs. 
B) inputs divided by the outputs. 
C) outputs divided by the inputs. 
D) input plus output divided by two. 
E) ((current productivity − previous productivity)÷ (previous productivity))× 100

Question 10

An example of a strategic operations management decision is the choice of where to locate.

Accepted Answer

A) True 
 B)False

Question 11

Product design and choice of location are examples of _______ decisions.

Accepted Answer

A) strategic 
B) tactical 
C) operational 
D) customer-focused 
E) design 
A) strategic 
B) tactical 
C) operational 
D) customer-focused 
E) design

Question 12

Which of the following is not a key step toward improving productivity?

Accepted Answer

A) developing productivity measures for all operations 
B) improving the bottleneck operations 
C) establishing reasonable goals for improvement 
D) considering incentives to reward workers 
E) converting bond debt to stock ownership 
A) developing productivity measures for all operations 
B) improving the bottleneck operations 
C) establishing reasonable goals for improvement 
D) considering incentives to reward workers 
E) converting bond debt to stock ownership

Question 13

Which of the following is not a key factor of competitiveness?

Accepted Answer

A) price 
B) product differentiation 
C) flexibility 
D) after-sale service 
E) size of organization 
A) price 
B) product differentiation 
C) flexibility 
D) after-sale service 
E) size of organization

Question 14

In the 1970s and early 1980s in the United States, organizations concentrated on:

Accepted Answer

A) operations strategies. 
B) improving quality. 
C) marketing and financial strategies. 
D) revising mission statements. 
E) environmental issues. 
A) operations strategies. 
B) improving quality. 
C) marketing and financial strategies. 
D) revising mission statements. 
E) environmental issues.

Question 15

As long as we match a competitor on quality and price we will gain market share.

Accepted Answer

A) True 
 B)False

Question 16

Productivity is expressed as:

Accepted Answer

A) output plus input. 
B) output minus input. 
C) output times input. 
D) output divided by input. 
E) input divided by output. 
A) output plus input. 
B) output minus input. 
C) output times input. 
D) output divided by input. 
E) input divided by output.

Question 17

A firm pursuing a strategy based on customization and variety will tend to structure and manage its supply chain to accommodate more _____________ than a firm pursuing a strategy based on low cost and high volume.

Accepted Answer

A) variation 
B) streamlined flow 
C) quality 
D) capacity 
E) productivity 
A) variation 
B) streamlined flow 
C) quality 
D) capacity 
E) productivity

Question 18

Global competition really only applies to multinational organizations.

Accepted Answer

A) True 
 B)False

Question 19

The weekly output of a fabrication process is shown below, together with data for labor and material inputs. Standard selling price is $125 per unit. Overhead is charged weekly at the rate of $1,500 plus .5 times direct labor cost. Assume a 40-hour week and an hourly wage of $16. Material cost is $10 per foot. What is the average multifactor productivity?

Accepted Answer

A) 1.463 
B) 1.457 
C) 1.431 
A) 1.463 
B) 1.457 
C) 1.431

Question 20

The external elements of SWOT analysis are:

Accepted Answer

A) strengths and weaknesses. 
B) strengths and threats. 
C) opportunities and threats. 
D) weaknesses and opportunities. 
E) strengths and opportunities. 
A) strengths and weaknesses. 
B) strengths and threats. 
C) opportunities and threats. 
D) weaknesses and opportunities. 
E) strengths and opportunities.

The hierarchy and sequence of planning and decision making is: mission, organizational strategy, tactics, and operational decisions.

National productivity is determined by averaging the productivity measures of various companies or industries.

Core competencies in organizations generally do not relate to:

Careful planning must be used with technology, otherwise there will be a(n)_____ in productivity.

___________ is generally used to facilitate an organization strategy that emphasizes low cost.

An example of an operational operations management decision is inventory level management.

Competitiveness relates to the profitability of an organization in the marketplace.

Time-based approaches of business organizations focus on reducing the time to accomplish certain necessary activities. Time reductions seldom apply to:

Productivity growth can be calculated by:

An example of a strategic operations management decision is the choice of where to locate.

Product design and choice of location are examples of _______ decisions.

Which of the following is not a key step toward improving productivity?

Which of the following is not a key factor of competitiveness?

In the 1970s and early 1980s in the United States, organizations concentrated on:

As long as we match a competitor on quality and price we will gain market share.

Productivity is expressed as:

A firm pursuing a strategy based on customization and variety will tend to structure and manage its supply chain to accommodate more _____________ than a firm pursuing a strategy based on low cost and high volume.

Global competition really only applies to multinational organizations.

The external elements of SWOT analysis are:

Introduction to Operations Management

Forecasting

Product and Service Design

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

Inventory Management

MRP and ERP

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters

Exam 2: Competitiveness, Strategy, and Productivity

The hierarchy and sequence of planning and decision making is: mission, organizational strategy, tactics, and operational decisions.

National productivity is determined by averaging the productivity measures of various companies or industries.

Core competencies in organizations generally do not relate to:

Careful planning must be used with technology, otherwise there will be a(n)_____ in productivity.

___________ is generally used to facilitate an organization strategy that emphasizes low cost.

An example of an operational operations management decision is inventory level management.

Competitiveness relates to the profitability of an organization in the marketplace.

Time-based approaches of business organizations focus on reducing the time to accomplish certain necessary activities. Time reductions seldom apply to:

Productivity growth can be calculated by:

An example of a strategic operations management decision is the choice of where to locate.

Product design and choice of location are examples of _______ decisions.

Which of the following is not a key step toward improving productivity?

Which of the following is not a key factor of competitiveness?

In the 1970s and early 1980s in the United States, organizations concentrated on:

As long as we match a competitor on quality and price we will gain market share.

Productivity is expressed as:

A firm pursuing a strategy based on customization and variety will tend to structure and manage its supply chain to accommodate more _____________ than a firm pursuing a strategy based on low cost and high volume.

Global competition really only applies to multinational organizations.

The external elements of SWOT analysis are:

Introduction to Operations Management

Forecasting

Product and Service Design

Strategic Capacity Planning for Products and Services

Process Selection and Facility Layout

Work Design and Measurement

Location Planning and Analysis

Management of Quality

Quality Control

Aggregate Planning and Master Scheduling

Inventory Management

MRP and ERP

Jit and Lean Operations

Supply Chain Management

Scheduling

Project Management

Management of Waiting Lines

Linear Programming

Filters