Exam 11: CRM and SCM

________ CRM systems use social media technology and services to enable organizations to engage their customers in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent manner.

In the ________ component of SCM, supply chain managers schedule the activities necessary for production, testing, packaging, and preparation for delivery.

Procurement portals are for a company's suppliers.

Which of the following is NOT a change Amazon made after the 2013 holiday season?

The primary goal of intranets is to foster collaboration between and among business partners.

Intranets link business partners over the internet by providing them access to certain areas of each other's corporate extranets.

Materion's CRM system was both cloud-based and open-source.

SCM systems are a type of interorganizational IS.

The function of ___ is to improve the processes a company uses to acquire the raw materials it needs to produce a product or service and then deliver that product or service to its customers.

Above all, you want to implement the cheapest CRM system available. You are willing to accept any risks associated with this, so you would want to implement a(n) ________ CRM system.