Question 1

According to the text, the most helpful way of responding to a problem is to offer good, specific advice.

Accepted Answer

A) True 
 B)False

Question 2

Which term refers to the act of reacting to others' messages automatically, without much mental investment?

Accepted Answer

A) listening 
B) hearing 
C) active listening 
D) passive listening 
A) listening 
B) hearing 
C) active listening 
D) passive listening

Question 3

Closed questions are good for drawing people out.

Accepted Answer

A) True 
 B)False

Question 4

"It's your fault your purse was stolen. You weren't watching it." What type of unsupportive response is this?

Accepted Answer

A) minimizing the significance of the situation 
B) focusing on yourself 
C) denying others the right to their feelings 
D) casting judgment 
A) minimizing the significance of the situation 
B) focusing on yourself 
C) denying others the right to their feelings 
D) casting judgment

Question 5

Which of the following are helpful listening responses?

Accepted Answer

A) questioning, empathizing and constructive feedback 
B) advising, judging, analyzing, questioning, and supporting 
C) supporting, advising, sharing, withholding, and evaluating 
D) paraphrasing, empathizing, evaluating, questioning, and advising 
A) questioning, empathizing and constructive feedback 
B) advising, judging, analyzing, questioning, and supporting 
C) supporting, advising, sharing, withholding, and evaluating 
D) paraphrasing, empathizing, evaluating, questioning, and advising

Question 6

Prompting works best when it is sincere.

Accepted Answer

A) True 
 B)False

Question 7

An inaccurate interpretation of your friend's problem can leave her more confused than she was before talking to you about her problem.

Accepted Answer

A) True 
 B)False

Question 8

Jessica repeatedly interrupted Ian to tell him about her opinion on the upcoming election. What explains Jessica's listening problems?

Accepted Answer

A) faulty assumptions 
B) lack of apparent advantages 
C) preoccupation 
D) rapid thought 
A) faulty assumptions 
B) lack of apparent advantages 
C) preoccupation 
D) rapid thought

Question 9

"Are you finally off the phone?" This is an example of a question that makes a statement.

Accepted Answer

A) True 
 B)False

Question 10

What is the advantage of paraphrasing?

Accepted Answer

A) You can clarify your partner's concerns. 
B) You can use assertive communication. 
C) You can share your own experiences and ideas. 
D) You can suggest the solution that's best for your partner. 
A) You can clarify your partner's concerns. 
B) You can use assertive communication. 
C) You can share your own experiences and ideas. 
D) You can suggest the solution that's best for your partner.

Question 11

In general, what types of listening responses are best to begin a conversation?

Accepted Answer

A) questioning and advising 
B) questioning and paraphrasing 
C) supporting and advising 
D) supporting and analyzing 
A) questioning and advising 
B) questioning and paraphrasing 
C) supporting and advising 
D) supporting and analyzing

Question 12

A good listener will always state her own opinion, so the other person knows where she stands on the issue.

Accepted Answer

A) True 
 B)False

Question 13

Which term describes the listening style in which the receiver is more concerned with making a point than with understanding the speaker?

Accepted Answer

A) insulated listening 
B) stage-hogging 
C) selective listening 
D) ambushing 
A) insulated listening 
B) stage-hogging 
C) selective listening 
D) ambushing

Question 14

"Don't worry about it." What type of unsupportive response is this?

Accepted Answer

A) minimizing the significance of the situation 
B) focusing on yourself 
C) denying others the right to their feelings 
D) casting judgment 
A) minimizing the significance of the situation 
B) focusing on yourself 
C) denying others the right to their feelings 
D) casting judgment

Question 15

Faye makes eye contact and smiles at her customers. This is an example of responding.

Accepted Answer

A) True 
 B)False

Question 16

Ramesh is telling Bill a story about his childhood. Bill keeps glancing at his watch and phone. This is an example of stage-hogging.

Accepted Answer

A) True 
 B)False

Question 17

Match each statement with the helping listening style it characterizes.
a.paraphrasing
b.judging
c.supporting
d.advising
e.analyzing
-"Sure, it's discouraging now, but it will be over momentarily."

Accepted Answer

The answer of Match each statement with the helping listening...

Question 18

Match each statement with the helping listening style it characterizes.
a.paraphrasing
b.judging
c.supporting
d.advising
e.analyzing
-"You're really afraid of failing, aren't you?"

Accepted Answer

The answer of Match each statement with the helping listening...

Question 19

Which term refers to a style in which the receiver listens carefully to gather information to use in an attack on the speaker?

Accepted Answer

A) ambushing 
B) stage-hogging 
C) defensive listening 
D) insensitive listening 
A) ambushing 
B) stage-hogging 
C) defensive listening 
D) insensitive listening

Question 20

According to Larry Samovar and his team in Asian cultures, the general feeling is that words can get in the way of understanding

Accepted Answer

A) True 
 B)False

According to the text, the most helpful way of responding to a problem is to offer good, specific advice.

Which term refers to the act of reacting to others' messages automatically, without much mental investment?

Closed questions are good for drawing people out.

"It's your fault your purse was stolen. You weren't watching it." What type of unsupportive response is this?

Which of the following are helpful listening responses?

Prompting works best when it is sincere.

An inaccurate interpretation of your friend's problem can leave her more confused than she was before talking to you about her problem.

Jessica repeatedly interrupted Ian to tell him about her opinion on the upcoming election. What explains Jessica's listening problems?

"Are you finally off the phone?" This is an example of a question that makes a statement.

What is the advantage of paraphrasing?

In general, what types of listening responses are best to begin a conversation?

A good listener will always state her own opinion, so the other person knows where she stands on the issue.

Which term describes the listening style in which the receiver is more concerned with making a point than with understanding the speaker?

"Don't worry about it." What type of unsupportive response is this?

Faye makes eye contact and smiles at her customers. This is an example of responding.

Ramesh is telling Bill a story about his childhood. Bill keeps glancing at his watch and phone. This is an example of stage-hogging.

Match each statement with the helping listening style it characterizes. a.paraphrasing b.judging c.supporting d.advising e.analyzing -"Sure, it's discouraging now, but it will be over momentarily."

Match each statement with the helping listening style it characterizes. a.paraphrasing b.judging c.supporting d.advising e.analyzing -"You're really afraid of failing, aren't you?"

Which term refers to a style in which the receiver listens carefully to gather information to use in an attack on the speaker?

According to Larry Samovar and his team in Asian cultures, the general feeling is that words can get in the way of understanding

A First Look at Interpersonal Communication

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Communication and Relational Dynamics

Improving Communication Climates

Managing Interpersonal Conflicts

Filters

Exam 7: Listening: More Than Meets the Ear

According to the text, the most helpful way of responding to a problem is to offer good, specific advice.

Which term refers to the act of reacting to others' messages automatically, without much mental investment?

Closed questions are good for drawing people out.

"It's your fault your purse was stolen. You weren't watching it." What type of unsupportive response is this?

Which of the following are helpful listening responses?

Prompting works best when it is sincere.

An inaccurate interpretation of your friend's problem can leave her more confused than she was before talking to you about her problem.

Jessica repeatedly interrupted Ian to tell him about her opinion on the upcoming election. What explains Jessica's listening problems?

"Are you finally off the phone?" This is an example of a question that makes a statement.

What is the advantage of paraphrasing?

In general, what types of listening responses are best to begin a conversation?

A good listener will always state her own opinion, so the other person knows where she stands on the issue.

Which term describes the listening style in which the receiver is more concerned with making a point than with understanding the speaker?

"Don't worry about it." What type of unsupportive response is this?

Faye makes eye contact and smiles at her customers. This is an example of responding.

Ramesh is telling Bill a story about his childhood. Bill keeps glancing at his watch and phone. This is an example of stage-hogging.

Match each statement with the helping listening style it characterizes. a.paraphrasing b.judging c.supporting d.advising e.analyzing -"Sure, it's discouraging now, but it will be over momentarily."

Match each statement with the helping listening style it characterizes. a.paraphrasing b.judging c.supporting d.advising e.analyzing -"You're really afraid of failing, aren't you?"

Which term refers to a style in which the receiver listens carefully to gather information to use in an attack on the speaker?

According to Larry Samovar and his team in Asian cultures, the general feeling is that words can get in the way of understanding

A First Look at Interpersonal Communication

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Communication and Relational Dynamics

Improving Communication Climates

Managing Interpersonal Conflicts

Filters