Exam 11: Organizational Communication.

_____ is the interference that affects proper reception of a message.

Mrs. Jones raises her voice when saying certain words. She is using _______ to communicate.

Communication that flows directly from one employee to her supervisor is:

Which of the following tips is probably not conducive to effective listening?

What factors determine readability?

When communication overload gets too extreme an employee might begin to miss a lot of work or even resign. This method of handling communication overload is known as:

What are the four commonly used readability indexes?

____ listeners attend to information that is consistent with their way of thinking.

What are the six common reactions to communication overload?

A communication method that facilitates upward communication by asking employees to rate their opinions on such things as pay or working conditions is known as the ______.

______ communication reduces the number of people who can talk to the top executive.

______ is an easily employed method which allows employees to communicate their opinions, complaints, suggestions, etc., to management at virtually any time.

Dealing with communication overload by prioritizing which information should be dealt withfirst refers to:

Poorly substantiated information is known as:

_____ are employees who receive less than half of the information through a grapevine, whereas _____ hear most of the grapevine information but don't pass it on.

Ms. Brown has all of her awards and certificate she has earned on her wall. She is using_____ to communicate her personality.

If 97% of managers hear information through the grapevine and then pass the information on, they are most accurately referred to as:

What are the four communication zones?

______ is a conscious decision not to process certain information whereas ____ is an attempt to deal with every message received.

In the _____ grapevine, one employee passes information to only a few people who randomly pass the information to others, whereas in the ____ grapevine, those few people pass that information on to a few other selected employees.