Exam 11: Organizational Communication.

What are the three types of grapevine employees?

Raul's desk is located in a cubicle next to 30 other cubicles. Raul's company uses a ______ to design its office.

When one employee passes information to another, who passes the information to another, they are using what type of grapevine pattern?

A top executive never receives negative information from her staff. This is known as _______ and is a disadvantage of_____ communication.

What are the four grapevine patterns?

Which of the following is NOT a method for handling communication overload?

A ____ contains all of the specific rules under which an organization operates and is a method of ______ communication.

If you made an oral presentation to your class on styles of listening, who would most likelyremember the number of listening styles?

Information that is _____ has been modified to fit an individual's existing beliefs and knowledge.

Which of the following is NOT a method to facilitate upward communication?

What the receiver actually hears refers to ____ of the message; how this information is interpreted refers to ____ of the message.

What are the six listening styles?

______ listeners listen for the main ideas in communication whereas ______ listeners listen to the way communication is spoken.

Research indicates that we retain 25% of information presented in meetings 48 hours after themeeting. The inability to retain this information is influenced by:

Which of the following is NOT an advantage of email?

An administrative assistant who screens an executive's phone calls, opens his mail, and keeps rack of his appointments, exemplifies which approach to handling communication overload?

Ms. Smith often misses the main point of a communication because she is interested in only the facts and main detail. She is a(an) _____ listener.

Which of the following methods of downward communication is often lengthy and difficult to understand?

Which of the following is NOT a nonverbal cue category?

Visitors to offices that use _____ perceive the offices to be more comfortable and their occupants more friendly and trustworthy.