Question 1

According to employee surveys,fair treatment in the workplace is exemplified by managers who ________.

Accepted Answer

A) treat employees respectfully 
B) give employees challenging tasks 
C) assign employees mentors or coaches 
D) encourage employees to make career plans 
A) treat employees respectfully 
B) give employees challenging tasks 
C) assign employees mentors or coaches 
D) encourage employees to make career plans

Question 2

An ethics audit conducted by a firm would LEAST likely address ________.

Accepted Answer

A) access to company information 
B) employee discrimination 
C) selection tools 
D) gift giving 
A) access to company information 
B) employee discrimination 
C) selection tools 
D) gift giving

Question 3

What is the most likely reason for more firms providing ethics training to employees?

Accepted Answer

A) Universities do not require all graduate students to enroll in ethics courses. 
B) Federal laws encourage firms to comply with ethics training guidelines. 
C) Employees seeking professional certification are tested on ethics. 
D) State laws require businesses to have written codes of conduct. 
A) Universities do not require all graduate students to enroll in ethics courses. 
B) Federal laws encourage firms to comply with ethics training guidelines. 
C) Employees seeking professional certification are tested on ethics. 
D) State laws require businesses to have written codes of conduct.

Question 4

Tamika,a FedEx employee,was recently disciplined by her supervisor for insubordination.Tamika believes that the punishment was too harsh.According to FedEx's guaranteed fair treatment program,what should Tamika do first to appeal the decision?

Accepted Answer

A) submit a written complaint to a middle manager 
B) file a written complaint with the employee relations department 
C) submit a formal,written appeal to the department's vice president 
D) file a letter of appeal with the Equal Employment Opportunity Commission 
A) submit a written complaint to a middle manager 
B) file a written complaint with the employee relations department 
C) submit a formal,written appeal to the department's vice president 
D) file a letter of appeal with the Equal Employment Opportunity Commission

Question 5

Employers found guilty of misconduct frequently receive reduced penalties if they ________.

Accepted Answer

A) provide orientation to new hires 
B) establish whistleblower hotlines 
C) implement codes of conduct 
D) agree with union demands 
A) provide orientation to new hires 
B) establish whistleblower hotlines 
C) implement codes of conduct 
D) agree with union demands

Question 6

Every year,Johnson Technologies hosts a banquet during which employees are given various awards,such as "safest driver"and "branch employee of the year."What is Johnson Technologies most likely trying to accomplish with this activity?

Accepted Answer

A) demonstrate ethical behavior 
B) implement employee benefits 
C) improve employee relations 
D) gather organizational feedback 
A) demonstrate ethical behavior 
B) implement employee benefits 
C) improve employee relations 
D) gather organizational feedback

Question 7

What is morality? How does an employee's morality relate to making ethical decisions in the workplace?

Accepted Answer

Morality is society's highest accepted s

Question 8

According to experts,ethical behavior in the workplace begins with ________.

Accepted Answer

A) fraudulent deeds 
B) organizational fit 
C) moral awareness 
D) reward systems 
A) fraudulent deeds 
B) organizational fit 
C) moral awareness 
D) reward systems

Question 9

If an employer is monitoring a phone call and then determines it to be personal in nature,the employer must cease monitoring.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following reinforces the need for organizations to provide ethics training to employees?

Accepted Answer

A) Sarbanes-Oxley Act 
B) Taft-Hartley Act 
C) Landrum-Griffin Act 
D) Davis-Bacon Act 
A) Sarbanes-Oxley Act 
B) Taft-Hartley Act 
C) Landrum-Griffin Act 
D) Davis-Bacon Act

Question 11

A ________ is a special type of formal problem-solving team consisting of 6 to 12 specially trained employees who meet weekly to solve problems affecting their work area.

Accepted Answer

A) self-managing work team 
B) virtual focus group 
C) suggestion team 
D) quality circle 
A) self-managing work team 
B) virtual focus group 
C) suggestion team 
D) quality circle

Question 12

________ is the characteristic values,traditions,and behaviors a company's employees share.

Accepted Answer

A) Organizational culture 
B) Organizational climate 
C) Organizational ethics 
D) National culture 
A) Organizational culture 
B) Organizational climate 
C) Organizational ethics 
D) National culture

Question 13

Which of the following is LEAST likely to convey signals to employees regarding ethical behavior?

Accepted Answer

A) benefits plans 
B) incentive plans 
C) appraisal systems 
D) disciplinary procedures 
A) benefits plans 
B) incentive plans 
C) appraisal systems 
D) disciplinary procedures

Question 14

Which of the following is LEAST relevant to an effective employee suggestion system?

Accepted Answer

A) focus on key organizational goals 
B) simple submission process 
C) monetary reward option 
D) senior management support 
A) focus on key organizational goals 
B) simple submission process 
C) monetary reward option 
D) senior management support

Question 15

According to the ethics research presented in the text,"bad cases"are best described as ________.

Accepted Answer

A) managers who encourage unethical choices 
B) people who are inclined to make unethical choices 
C) ethical situations that are ripe for unethical choices 
D) environments that foster or condone unethical choices 
A) managers who encourage unethical choices 
B) people who are inclined to make unethical choices 
C) ethical situations that are ripe for unethical choices 
D) environments that foster or condone unethical choices

Question 16

A fair discipline process is built on all of the following EXCEPT ________.

Accepted Answer

A) established rules and regulations 
B) a system of progressive penalties 
C) performance appraisals 
D) an appeals process 
A) established rules and regulations 
B) a system of progressive penalties 
C) performance appraisals 
D) an appeals process

Question 17

Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics.The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona.Recently,Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds.In addition,the firm has been sued by two former employees for wrongful discharge.As a result,Health-Tech's top executives are evaluating the firm's hiring process,ethics training system,reward system,and disciplinary system to determine how to promote ethics and fair treatment. Which of the following undermines the argument that Health-Tech should shift from a traditional discipline system to a nonpunitive discipline system?

Accepted Answer

A) Frequent tardiness is the primary infraction among Health-Tech employees who receive decision-making leave. 
B) A court ruled in a wrongful discharge case against Health-Tech that the employee handbook served as an implied contract. 
C) Health-Tech has already modified its hiring process to include ethics tests when screening job applicants. 
D) The most common employee discipline situations at Health-Tech involve theft or physical altercations. 
A) Frequent tardiness is the primary infraction among Health-Tech employees who receive decision-making leave. 
B) A court ruled in a wrongful discharge case against Health-Tech that the employee handbook served as an implied contract. 
C) Health-Tech has already modified its hiring process to include ethics tests when screening job applicants. 
D) The most common employee discipline situations at Health-Tech involve theft or physical altercations.

Question 18

Iris scanning is considered the most accurate method of verifying the identity of an employee.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following has the most impact on creating and sustaining an ethical organizational culture?

Accepted Answer

A) performance appraisals 
B) managerial actions 
C) compensation packages 
D) business policies 
A) performance appraisals 
B) managerial actions 
C) compensation packages 
D) business policies

Question 20

Which activity involves establishing and maintaining positive employee-employer relationships?

Accepted Answer

A) employee relations 
B) succession planning 
C) employee development 
D) human resource management 
A) employee relations 
B) succession planning 
C) employee development 
D) human resource management

According to employee surveys,fair treatment in the workplace is exemplified by managers who ________.

An ethics audit conducted by a firm would LEAST likely address ________.

What is the most likely reason for more firms providing ethics training to employees?

Tamika,a FedEx employee,was recently disciplined by her supervisor for insubordination.Tamika believes that the punishment was too harsh.According to FedEx's guaranteed fair treatment program,what should Tamika do first to appeal the decision?

Employers found guilty of misconduct frequently receive reduced penalties if they ________.

Every year,Johnson Technologies hosts a banquet during which employees are given various awards,such as "safest driver"and "branch employee of the year."What is Johnson Technologies most likely trying to accomplish with this activity?

What is morality? How does an employee's morality relate to making ethical decisions in the workplace?

According to experts,ethical behavior in the workplace begins with ________.

If an employer is monitoring a phone call and then determines it to be personal in nature,the employer must cease monitoring.

Which of the following reinforces the need for organizations to provide ethics training to employees?

A ________ is a special type of formal problem-solving team consisting of 6 to 12 specially trained employees who meet weekly to solve problems affecting their work area.

________ is the characteristic values,traditions,and behaviors a company's employees share.

Which of the following is LEAST likely to convey signals to employees regarding ethical behavior?

Which of the following is LEAST relevant to an effective employee suggestion system?

According to the ethics research presented in the text,"bad cases"are best described as ________.

A fair discipline process is built on all of the following EXCEPT ________.

Iris scanning is considered the most accurate method of verifying the identity of an employee.

Which of the following has the most impact on creating and sustaining an ethical organizational culture?

Which activity involves establishing and maintaining positive employee-employer relationships?

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Human Resource Strategy and Analysis

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Training and Developing Employees

Performance and Talent Management

Managing Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Labor Relations and Collective Bargaining

Improving Occupational Safety, Health, and Risk Management

Filters

Exam 12: Maintaining Positive Employee Relations

According to employee surveys,fair treatment in the workplace is exemplified by managers who ________.

An ethics audit conducted by a firm would LEAST likely address ________.

What is the most likely reason for more firms providing ethics training to employees?

Tamika,a FedEx employee,was recently disciplined by her supervisor for insubordination.Tamika believes that the punishment was too harsh.According to FedEx's guaranteed fair treatment program,what should Tamika do first to appeal the decision?

Employers found guilty of misconduct frequently receive reduced penalties if they ________.

Every year,Johnson Technologies hosts a banquet during which employees are given various awards,such as "safest driver"and "branch employee of the year."What is Johnson Technologies most likely trying to accomplish with this activity?

What is morality? How does an employee's morality relate to making ethical decisions in the workplace?

According to experts,ethical behavior in the workplace begins with ________.

If an employer is monitoring a phone call and then determines it to be personal in nature,the employer must cease monitoring.

Which of the following reinforces the need for organizations to provide ethics training to employees?

A ________ is a special type of formal problem-solving team consisting of 6 to 12 specially trained employees who meet weekly to solve problems affecting their work area.

________ is the characteristic values,traditions,and behaviors a company's employees share.

Which of the following is LEAST likely to convey signals to employees regarding ethical behavior?

Which of the following is LEAST relevant to an effective employee suggestion system?

According to the ethics research presented in the text,"bad cases"are best described as ________.

A fair discipline process is built on all of the following EXCEPT ________.

Iris scanning is considered the most accurate method of verifying the identity of an employee.

Which of the following has the most impact on creating and sustaining an ethical organizational culture?

Which activity involves establishing and maintaining positive employee-employer relationships?

Managing Human Resources Today

Managing Equal Opportunity and Diversity

Human Resource Strategy and Analysis

Job Analysis and Talent Management

Personnel Planning and Recruiting

Selecting Employees

Training and Developing Employees

Performance and Talent Management

Managing Careers

Developing Compensation Plans

Pay for Performance and Employee Benefits

Labor Relations and Collective Bargaining

Improving Occupational Safety, Health, and Risk Management

Filters