Exam 11: Interpersonal Conflict and Conflict Management

Interpersonal conflict occurs when people are mutually aware that their goals are incompatible, perceive each other as interfering with the attainment of their own goals, and_______ .

When working to manage a conflict, it is important to first __________.

Explain the differences between face-attacking strategies and face-enhancing strategies, then discuss the different methods of face-attacking. Include examples in your response.

When you refuse to direct any attention to managing the conflict or to listening to the other person's argument, you are practicing the strategy of_________ .

Identify the seven steps in the multistep conflict management process described in the text, and explain what occurs at each step.

Describe the five conflict styles. Which is the ideal style and why?

Typical arguments involving same-sex and opposite-sex friends involve violations of friendship rules and shared living spaces.

Gossiping, treating others as inferior, verbal insults, and excessive blaming that take place during online communication are referred to as ________ .