Question 1

_________techniques help the other person maintain a positive image.

Accepted Answer

A)  Face-detracting 
B)  Face-enhancing 
C)  Avoidance 
D)  Verbal aggression 
A)  Face-detracting 
B)  Face-enhancing 
C)  Avoidance 
D)  Verbal aggression

Question 2

Refusing to discuss the conflict and listen to the other person's point of view is a form of_________ .

Accepted Answer

A)  nonnegotiation 
B)  gunnysacking 
C)  force 
D)  silencers 
A)  nonnegotiation 
B)  gunnysacking 
C)  force 
D)  silencers

Question 3

Camille gets annoyed at telling Bryce over and over to stop texting when he is talking to her. This is an example of a social allergen.

Accepted Answer

A) True 
 B)False

Question 4

In the______ conflict style, your concern is with both your own and the other person's needs. This style is often considered the ideal.

Accepted Answer

The answer of In the______ conflict style, your concern is...

Question 5

To be more effective in conflict situations, you should state your thoughts and feelings objectively.

Accepted Answer

A) True 
 B)False

Question 6

All cultures define what constitutes conflict in the same way.

Accepted Answer

A) True 
 B)False

Question 7

According to one study on violence and force, what percentage of married people experienced physical and symbolic violence?

Accepted Answer

A)  10 percent 
B)  30 percent 
C)  50 percent 
D)  70 percent 
A)  10 percent 
B)  30 percent 
C)  50 percent 
D)  70 percent

Question 8

Rashid gives in to his girlfriend when they fight just to keep the peace in the relationship. He is engaging in the compromising style of conflict management.

Accepted Answer

A) True 
 B)False

Question 9

The final step in the conflict management process is_________ .

Accepted Answer

A)  experience your negative feelings 
B)  wrap it up 
C)  evaluate your choice 
D)  accept or reject the choice 
A)  experience your negative feelings 
B)  wrap it up 
C)  evaluate your choice 
D)  accept or reject the choice

Question 10

When Lea and Tina argue, Lea usually starts crying and claims she feels sick. What unproductive strategy is Lea using?

Accepted Answer

A)  empathizing 
B)  gunnysacking 
C)  beltlining 
D)  silencers 
A)  empathizing 
B)  gunnysacking 
C)  beltlining 
D)  silencers

Question 11

________is disagreement between or among connected individuals who perceive their goals as incompatible.

Accepted Answer

Interperso

Question 12

________conflict centers on objects, events, and persons in the world that are usually external to the involved people.

Accepted Answer

A)  Content 
B)  Relationship 
C)  Factual 
D)  Inferential 
A)  Content 
B)  Relationship 
C)  Factual 
D)  Inferential

Question 13

______conflicts are often hidden and disguised as ________conflicts.

Accepted Answer

A)  Content; workplace 
B)  Money; relationship 
C)  Social allergen; money 
D)  Relationship; content 
A)  Content; workplace 
B)  Money; relationship 
C)  Social allergen; money 
D)  Relationship; content

Question 14

Conflict styles are influenced by personality, family history, and emotional state.

Accepted Answer

A) True 
 B)False

Question 15

According to critical thinking pioneer Edward deBono, which "thinking hat" asks you to become a devil's advocate when trying to solve a conflict?

Accepted Answer

A)  the negative argument hat 
B)  the fact hat 
C)  the control of thinking hat 
D)  the feeling hat 
A)  the negative argument hat 
B)  the fact hat 
C)  the control of thinking hat 
D)  the feeling hat

Question 16

The _________style of conflict management represents great concern for your own needs and desires, and little concern for the needs and desires of others.

Accepted Answer

A)  avoiding 
B)  competing 
C)  accommodating 
D)  collaborating 
A)  avoiding 
B)  competing 
C)  accommodating 
D)  collaborating

Question 17

The negative practice of storing up grievances so they may be unloaded at another time is
referred to as_________ .

Accepted Answer

The answer of The negative practice of storing up grievances...

Question 18

Members of _________cultures avoid conflict more.

Accepted Answer

A)  individualist 
B)  high-context 
C)  collectivist 
D)  low-context 
A)  individualist 
B)  high-context 
C)  collectivist 
D)  low-context

Question 19

_________is a type of disconfirmation and an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain.

Accepted Answer

A)  Face-detracting 
B)  Verbal argumentativeness 
C)  Verbal aggressiveness 
D)  Force 
A)  Face-detracting 
B)  Verbal argumentativeness 
C)  Verbal aggressiveness 
D)  Force

Question 20

A negative effect of conflict is that ________.

Accepted Answer

A)  it forces us to examine a problem 
B)  it leads to increased negative feelings 
C)  it airs grievances in a relationship 
D)  it is inevitable 
A)  it forces us to examine a problem 
B)  it leads to increased negative feelings 
C)  it airs grievances in a relationship 
D)  it is inevitable

_________techniques help the other person maintain a positive image.

Refusing to discuss the conflict and listen to the other person's point of view is a form of_________ .

Camille gets annoyed at telling Bryce over and over to stop texting when he is talking to her. This is an example of a social allergen.

In the______ conflict style, your concern is with both your own and the other person's needs. This style is often considered the ideal.

To be more effective in conflict situations, you should state your thoughts and feelings objectively.

All cultures define what constitutes conflict in the same way.

According to one study on violence and force, what percentage of married people experienced physical and symbolic violence?

Rashid gives in to his girlfriend when they fight just to keep the peace in the relationship. He is engaging in the compromising style of conflict management.

The final step in the conflict management process is_________ .

When Lea and Tina argue, Lea usually starts crying and claims she feels sick. What unproductive strategy is Lea using?

________is disagreement between or among connected individuals who perceive their goals as incompatible.

________conflict centers on objects, events, and persons in the world that are usually external to the involved people.

conflicts are often hidden and disguised as __conflicts.

Conflict styles are influenced by personality, family history, and emotional state.

According to critical thinking pioneer Edward deBono, which "thinking hat" asks you to become a devil's advocate when trying to solve a conflict?

The _________style of conflict management represents great concern for your own needs and desires, and little concern for the needs and desires of others.

The negative practice of storing up grievances so they may be unloaded at another time is referred to as_________ .

Members of _________cultures avoid conflict more.

_________is a type of disconfirmation and an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain.

A negative effect of conflict is that ________.

Foundations of Interpersonal Communication

Culture and Interpersonal Communication

Perception of the Self and Others

Verbal Messages

Nonverbal Messages

Listening

Emotional Messages

Conversational Messages

Interpersonal Relationship Stages, Communication, and Theories

Interpersonal Relationship Types

Interpersonal Power and Influence

Filters

Exam 11: Interpersonal Conflict and Conflict Management

_________techniques help the other person maintain a positive image.

Refusing to discuss the conflict and listen to the other person's point of view is a form of_________ .

Camille gets annoyed at telling Bryce over and over to stop texting when he is talking to her. This is an example of a social allergen.

In the______ conflict style, your concern is with both your own and the other person's needs. This style is often considered the ideal.

To be more effective in conflict situations, you should state your thoughts and feelings objectively.

All cultures define what constitutes conflict in the same way.

According to one study on violence and force, what percentage of married people experienced physical and symbolic violence?

Rashid gives in to his girlfriend when they fight just to keep the peace in the relationship. He is engaging in the compromising style of conflict management.

The final step in the conflict management process is_________ .

When Lea and Tina argue, Lea usually starts crying and claims she feels sick. What unproductive strategy is Lea using?

________is disagreement between or among connected individuals who perceive their goals as incompatible.

________conflict centers on objects, events, and persons in the world that are usually external to the involved people.

______conflicts are often hidden and disguised as ________conflicts.

Conflict styles are influenced by personality, family history, and emotional state.

According to critical thinking pioneer Edward deBono, which "thinking hat" asks you to become a devil's advocate when trying to solve a conflict?

The _________style of conflict management represents great concern for your own needs and desires, and little concern for the needs and desires of others.

The negative practice of storing up grievances so they may be unloaded at another time is referred to as_________ .

Members of _________cultures avoid conflict more.

_________is a type of disconfirmation and an unproductive conflict strategy in which one person tries to win an argument by inflicting psychological pain.

A negative effect of conflict is that ________.

Foundations of Interpersonal Communication

Culture and Interpersonal Communication

Perception of the Self and Others

Verbal Messages

Nonverbal Messages

Listening

Emotional Messages

Conversational Messages

Interpersonal Relationship Stages, Communication, and Theories

Interpersonal Relationship Types

Interpersonal Power and Influence

Filters

conflicts are often hidden and disguised as __conflicts.