Exam 11: Interpersonal Conflict and Conflict Management

Conflict can have both positive and negative effects. Discuss two positive and two negative effects of conflict, based on the text and your personal experiences.

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Question 1

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Positive effects of conflict include forcing you to examine a problem and work toward a solution, creating a stronger relationship, and preventing a problem from festering. Negative effects of conflict include negative feelings, closing yourself off from the other person, and losing intimacy as well as the depletion of energy better spent in other areas. As conflict and its costs increase, the relationship may ultimately deteriorate or dissolve.

Which of the following is the most common cause of workplace conflict?

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Question 2

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_________is the most popular tactic of verbal aggressiveness for its effectiveness in inflicting psychological pain.

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Question 3

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Physical flight, falling asleep, or just mentally withdrawing are all examples of which conflict strategy?

(Multiple Choice)

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Question 4

During the final stage of conflict management, it is recommended that you______ .

(Multiple Choice)

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Question 5

Explain the difference between verbal aggressiveness and argumentativeness. Which is considered positive and why?

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Question 6

The positive tactic of ___________refers to your willingness to argue for a point of view, and your tendency to speak your mind on significant issues.

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Question 7

Conflict is a sign of a troubled relationship.

(True/False)

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Question 8

Aggressiveness is destructive, while argumentativeness is constructive.

(True/False)

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Question 9

_________is a quality to be cultivated, rather than avoided.

(Multiple Choice)

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Question 10

Conflict should be avoided whenever possible in order to maintain relationship harmony.

(True/False)

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Question 11

Research shows that men are more likely to withdraw from a conflict situation than women.

(True/False)

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Question 12

An) __________is a personal habit of a friend or romantic partner that you find annoying, unpleasant, distasteful, impolite, inconsiderate, or uncouth.

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Question 13

Which of the following is the most common source of couple conflict for all kinds of couples?

(Multiple Choice)

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Question 14

When you define the conflict during conflict management, it is recommended that you _________.

(Multiple Choice)

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Question 15

Jaxson's style of conflict is to shrink away from any argument, change the topic when the argument is brought up, and withdraw from the scene either physically or psychologically. This is known as the style.

(Multiple Choice)

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Question 16

_________strategies are those that attack a person's positive or negative face.

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Question 17

When Shayna and Kris argue, Shayna's strategy is to bring up Kris's previous failures and indiscretions in order to ignore the problem at hand. Shayna's behavior is best described as_______ .

(Multiple Choice)

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Question 18

Which conflict style is considered the ideal?

(Multiple Choice)

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Question 19

Devauris did not want to take on another Saturday shift, but he did not want to cause trouble with his supervisor, so he said yes. This is an example of the_________ conflict style.

(Multiple Choice)

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Question 20

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Conflict can have both positive and negative effects. Discuss two positive and two negative effects of conflict, based on the text and your personal experiences.

Which of the following is the most common cause of workplace conflict?

_________is the most popular tactic of verbal aggressiveness for its effectiveness in inflicting psychological pain.

Physical flight, falling asleep, or just mentally withdrawing are all examples of which conflict strategy?

During the final stage of conflict management, it is recommended that you______ .

Explain the difference between verbal aggressiveness and argumentativeness. Which is considered positive and why?

The positive tactic of ___________refers to your willingness to argue for a point of view, and your tendency to speak your mind on significant issues.

Conflict is a sign of a troubled relationship.

Aggressiveness is destructive, while argumentativeness is constructive.

_________is a quality to be cultivated, rather than avoided.

Conflict should be avoided whenever possible in order to maintain relationship harmony.

Research shows that men are more likely to withdraw from a conflict situation than women.

An) __________is a personal habit of a friend or romantic partner that you find annoying, unpleasant, distasteful, impolite, inconsiderate, or uncouth.

Which of the following is the most common source of couple conflict for all kinds of couples?

When you define the conflict during conflict management, it is recommended that you _________.

Jaxson's style of conflict is to shrink away from any argument, change the topic when the argument is brought up, and withdraw from the scene either physically or psychologically. This is known as the style.

_________strategies are those that attack a person's positive or negative face.

When Shayna and Kris argue, Shayna's strategy is to bring up Kris's previous failures and indiscretions in order to ignore the problem at hand. Shayna's behavior is best described as_______ .

Which conflict style is considered the ideal?

Devauris did not want to take on another Saturday shift, but he did not want to cause trouble with his supervisor, so he said yes. This is an example of the_________ conflict style.

Foundations of Interpersonal Communication

Culture and Interpersonal Communication

Perception of the Self and Others

Verbal Messages

Nonverbal Messages

Listening

Emotional Messages

Conversational Messages

Interpersonal Relationship Stages, Communication, and Theories

Interpersonal Relationship Types

Interpersonal Power and Influence

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