Question 1

In overcoming barriers in good communication, one must

Accepted Answer

A)  not interrupt 
B)  use feedback 
C)  understand the language 
D)  not do two things at once 
E)  have a good self-image 
A)  not interrupt 
B)  use feedback 
C)  understand the language 
D)  not do two things at once 
E)  have a good self-image

Question 2

It is important in lateral communication to remember to

Accepted Answer

A)  pass the message along 
B)  put the message in writing 
C)  let the supervisor know decisions 
D)  use the cross-functional team 
A)  pass the message along 
B)  put the message in writing 
C)  let the supervisor know decisions 
D)  use the cross-functional team

Question 3

The difference between formal and informal communication is that

Accepted Answer

A)  informal is job related 
B)  informal is not within the company 
C)  formal is job related and follows the chain of command 
D)  formal is not within the company 
E)  formal is a form of the "grapevine" 
A)  informal is job related 
B)  informal is not within the company 
C)  formal is job related and follows the chain of command 
D)  formal is not within the company 
E)  formal is a form of the "grapevine"

Question 4

How can feedback be used to help eliminate misunderstandings and inaccuracies regarding the message being conveyed?

Accepted Answer

• Feedback will elim

Question 5

Interpersonal communications is successful only if

Accepted Answer

A)  a computer is used 
B)  the message is decoded 
C)  feedback has been received 
D)  there is no noise present 
A)  a computer is used 
B)  the message is decoded 
C)  feedback has been received 
D)  there is no noise present

Question 6

What are four things that can distort the sending of a message?

Accepted Answer

• The sender can have too little or too

Question 7

Describe three ways to overcome communication barriers.

Accepted Answer

• Use feedback, acti

Question 8

Trends in communication and decisionmaking include

Accepted Answer

A)  improving technology in communication 
B)  better record keeping systems 
C)  better trained and experienced employees 
D)  sharing profits 
E)  an improved "grapevine" 
A)  improving technology in communication 
B)  better record keeping systems 
C)  better trained and experienced employees 
D)  sharing profits 
E)  an improved "grapevine"

Question 9

A nonprogrammed decision is

Accepted Answer

A)  an unusual circumstance 
B)  easier to decide 
C)  an alternative choice 
D)  a clearly structured problem 
E)  a recurring problem 
A)  an unusual circumstance 
B)  easier to decide 
C)  an alternative choice 
D)  a clearly structured problem 
E)  a recurring problem

Question 10

Explain how semantics affects communications.

Accepted Answer

• Semantics is the actual mean

Question 11

Managers make most decisions based on

Accepted Answer

A)  food choices and schedules 
B)  rationality, commitment, and intuition 
C)  finances, rules, and time 
D)  pleasing guests and employees 
E)  learned skills 
A)  food choices and schedules 
B)  rationality, commitment, and intuition 
C)  finances, rules, and time 
D)  pleasing guests and employees 
E)  learned skills

In overcoming barriers in good communication, one must

It is important in lateral communication to remember to

The difference between formal and informal communication is that

How can feedback be used to help eliminate misunderstandings and inaccuracies regarding the message being conveyed?

Interpersonal communications is successful only if

What are four things that can distort the sending of a message?

Describe three ways to overcome communication barriers.

Trends in communication and decisionmaking include

A nonprogrammed decision is

Explain how semantics affects communications.

Managers make most decisions based on

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Planning

Organizing

Control

Filters

Exam 17: Communication and Decision Making

In overcoming barriers in good communication, one must

It is important in lateral communication to remember to

The difference between formal and informal communication is that

How can feedback be used to help eliminate misunderstandings and inaccuracies regarding the message being conveyed?

Interpersonal communications is successful only if

What are four things that can distort the sending of a message?

Describe three ways to overcome communication barriers.

Trends in communication and decisionmaking include

A nonprogrammed decision is

Explain how semantics affects communications.

Managers make most decisions based on

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Planning

Organizing

Control

Filters