Question 1

The purpose of revenue management is to

Accepted Answer

A)  sell more rooms at discounted rates 
B)  increase profitability 
C)  monitor hotel restaurant and room service profitability 
D)  assist housekeeping in scheduling 
A)  sell more rooms at discounted rates 
B)  increase profitability 
C)  monitor hotel restaurant and room service profitability 
D)  assist housekeeping in scheduling B

Question 2

Average daily room rate is

Accepted Answer

A)  room revenue divided by number of rooms sold 
B)  total rooms occupied divided by total available rooms 
C)  total rooms available divided by number of rooms sold 
D)  room cost divided by room sales 
A)  room revenue divided by number of rooms sold 
B)  total rooms occupied divided by total available rooms 
C)  total rooms available divided by number of rooms sold 
D)  room cost divided by room sales A

Question 3

The ultimate responsibility and authority of running a hotel rests with

Accepted Answer

A)  the executive committee 
B)  the regional vice president 
C)  the general manager 
D)  the front office manager 
A)  the executive committee 
B)  the regional vice president 
C)  the general manager 
D)  the front office manager C

Question 4

The main advantage of using an electronic door locking system is

Accepted Answer

A)  ease of employee use 
B)  more cost efficient 
C)  record of who enters the room and when 
D)  easy to replace 
A)  ease of employee use 
B)  more cost efficient 
C)  record of who enters the room and when 
D)  easy to replace

Question 5

A demand-forecasting technique used to maximize room revenue is known as

Accepted Answer

A)  property management system 
B)  upselling 
C)  return on investment 
D)  revenue management 
A)  property management system 
B)  upselling 
C)  return on investment 
D)  revenue management

Question 6

List the members of the executive committee of a large hotel. What is the purpose of this committee?

Accepted Answer

• Directors of HR, F and B, rooms divisi

Question 7

Total rooms available divided by the number of rooms occupied is known as

Accepted Answer

A)  rack rate 
B)  average daily rate 
C)  RevPAR 
D)  room occupancy percentage 
A)  rack rate 
B)  average daily rate 
C)  RevPAR 
D)  room occupancy percentage

Question 8

Hotel Walker has had a very successful weekend, booking the majority of its rooms at close to rack rates. Room revenue for Saturday alone was $125,550 with 700 of the rooms sold for that evening. What was the average daily rate for Saturday at Hotel Walker?

Accepted Answer

The answer of Hotel Walker has had a very successful...

Question 9

An environment that can deliver a complete booking system tied to the hotel's inventory in real time via the Web is called a(n)

Accepted Answer

A)  Application Service Provider 
B)  Web Reservation Systems 
C)  Point of Sale System 
D)  Real Time Application System 
A)  Application Service Provider 
B)  Web Reservation Systems 
C)  Point of Sale System 
D)  Real Time Application System

Question 10

A CRS can provide ________ information for a hotel.

Accepted Answer

A)  revenue 
B)  forecasting 
C)  budgeting 
D)  revenue management 
A)  revenue 
B)  forecasting 
C)  budgeting 
D)  revenue management

Question 11

Which of the following departments is the largest in a hotel in terms of people?

Accepted Answer

A)  Reservations 
B)  Guest services 
C)  Housekeeping 
D)  Security 
A)  Reservations 
B)  Guest services 
C)  Housekeeping 
D)  Security

Question 12

Special hotel accounts for a company that has established credit with a hotel are called

Accepted Answer

A)  city folios 
B)  block rates 
C)  city rates 
D)  city ledger 
A)  city folios 
B)  block rates 
C)  city rates 
D)  city ledger

Question 13

Guest folios are typically managed by

Accepted Answer

A)  housekeeping 
B)  the general manager 
C)  hotel property management system 
D)  concierge 
A)  housekeeping 
B)  the general manager 
C)  hotel property management system 
D)  concierge

Question 14

Which of the following would NOT be considered a hotel department?

Accepted Answer

A)  Rooms division 
B)  Front office 
C)  Property management system 
D)  food and beverage 
A)  Rooms division 
B)  Front office 
C)  Property management system 
D)  food and beverage

Question 15

Global distribution systems were first used by the

Accepted Answer

A)  hotel industry 
B)  airline industry 
C)  restaurant industry 
D)  rail industry 
A)  hotel industry 
B)  airline industry 
C)  restaurant industry 
D)  rail industry

Question 16

Room occupancy percentage or ROP is

Accepted Answer

A)  room revenue divided by number of rooms sold 
B)  total rooms occupied divided by total available rooms 
C)  total rooms available divided by number of rooms sold 
D)  room cost divided by room sales 
A)  room revenue divided by number of rooms sold 
B)  total rooms occupied divided by total available rooms 
C)  total rooms available divided by number of rooms sold 
D)  room cost divided by room sales

Question 17

Which of the following is NOT a feature of an energy management system?

Accepted Answer

A)  Room occupancy status reporting 
B)  Automatic wake-up call functions 
C)  Minibar access reporting 
D)  Smoke detector alarm reporting 
A)  Room occupancy status reporting 
B)  Automatic wake-up call functions 
C)  Minibar access reporting 
D)  Smoke detector alarm reporting

Question 18

The daily report preformed by the night auditor contains key operating ratios used by management including

Accepted Answer

A)  total number of rooms in the hotel 
B)  room occupancy percentage 
C)  business center revenue 
D)  front office schedule 
A)  total number of rooms in the hotel 
B)  room occupancy percentage 
C)  business center revenue 
D)  front office schedule

Question 19

List the duties of the front office manager.

Accepted Answer

• Review night audit, previous night occ

Question 20

Property management systems are designed to assist front office employees in performing functions related to what tasks?

Accepted Answer

A)  Reservations, rooms and guest account management 
B)  Catering and Banquet reservations 
C)  Restaurant reservations 
D)  Guest's meeting schedules 
A)  Reservations, rooms and guest account management 
B)  Catering and Banquet reservations 
C)  Restaurant reservations 
D)  Guest's meeting schedules

The purpose of revenue management is to

Average daily room rate is

The ultimate responsibility and authority of running a hotel rests with

The main advantage of using an electronic door locking system is

A demand-forecasting technique used to maximize room revenue is known as

List the members of the executive committee of a large hotel. What is the purpose of this committee?

Total rooms available divided by the number of rooms occupied is known as

Hotel Walker has had a very successful weekend, booking the majority of its rooms at close to rack rates. Room revenue for Saturday alone was $125,550 with 700 of the rooms sold for that evening. What was the average daily rate for Saturday at Hotel Walker?

An environment that can deliver a complete booking system tied to the hotel's inventory in real time via the Web is called a(n)

A CRS can provide ________ information for a hotel.

Which of the following departments is the largest in a hotel in terms of people?

Special hotel accounts for a company that has established credit with a hotel are called

Guest folios are typically managed by

Which of the following would NOT be considered a hotel department?

Global distribution systems were first used by the

Room occupancy percentage or ROP is

Which of the following is NOT a feature of an energy management system?

The daily report preformed by the night auditor contains key operating ratios used by management including

List the duties of the front office manager.

Property management systems are designed to assist front office employees in performing functions related to what tasks?

Introducing Hospitality

The Hotel Business

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Planning

Organizing

Communication and Decision Making

Control

Filters

Exam 3: Rooms Division

The purpose of revenue management is to

Average daily room rate is

The ultimate responsibility and authority of running a hotel rests with

The main advantage of using an electronic door locking system is

A demand-forecasting technique used to maximize room revenue is known as

List the members of the executive committee of a large hotel. What is the purpose of this committee?

Total rooms available divided by the number of rooms occupied is known as

Hotel Walker has had a very successful weekend, booking the majority of its rooms at close to rack rates. Room revenue for Saturday alone was $125,550 with 700 of the rooms sold for that evening. What was the average daily rate for Saturday at Hotel Walker?

An environment that can deliver a complete booking system tied to the hotel's inventory in real time via the Web is called a(n)

A CRS can provide ________ information for a hotel.

Which of the following departments is the largest in a hotel in terms of people?

Special hotel accounts for a company that has established credit with a hotel are called

Guest folios are typically managed by

Which of the following would NOT be considered a hotel department?

Global distribution systems were first used by the

Room occupancy percentage or ROP is

Which of the following is NOT a feature of an energy management system?

The daily report preformed by the night auditor contains key operating ratios used by management including

List the duties of the front office manager.

Property management systems are designed to assist front office employees in performing functions related to what tasks?

Introducing Hospitality

The Hotel Business

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Leadership and Management

Planning

Organizing

Communication and Decision Making

Control

Filters