Exam 3: Rooms Division

The front office, housekeeping, security and communications all fall under what department?

Make an argument that the night auditor and the housekeeper are the backbone of hotel operations.

Which system can track guest room phone charges?

The Hotel California has 642 rooms and the room revenue is $84,593. The REV PAR is:

The executive committee of a hotel is

The more common name for a guests account is

In house and guest communications in a hotel are managed by

The area of a hotel most often described as the nerve center or hub of a hotel is the

Keying locks, guest and employee identification and ADA compliance falls under

Discuss the concept of revenue management. Under what specific conditions can it be applied? Some critics of the concept argue that yield management is a form of legal discrimination. Do you agree or disagree? Justify your answer.

The basic functions of the front office include all of the following EXCEPT:

Compare the management structure of a 300+ room resort hotel to that of a 75-room freeway hotel. Outline the reasons for the differences and discuss how one could argue that the responsibility of the general manager would be comparable in either setting.

When selling rooms a front desk associate might try to upsell. This means

Rack rate is

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the

List the steps in the guest cycle. Is one step more important than another? Why or why not?

Leadership, insuring service of all guest rooms and public areas, operating the department within a budget, and accurate record keeping are all duties of the

The individual responsible for the task of balancing the guests accounts receivables is the

The Public Branch Exchange (PBX) represents what?

If room revenue is $75,884 and the total number of rooms sold is 662 then average daily rate is