Question 1

Efficiency and effectiveness are most important for

Accepted Answer

A)  management to have good results 
B)  housekeeping employees 
C)  controlling 
D)  the kitchen staff 
E)  decisionmaking 
A)  management to have good results 
B)  housekeeping employees 
C)  controlling 
D)  the kitchen staff 
E)  decisionmaking A

Question 2

The three management skill areas are

Accepted Answer

A)  bookkeeping, office management, and scheduling 
B)  planning, hiring, and housekeeping 
C)  conceptual, interpersonal, and technical 
D)  knowing the company, profit making, and investing 
E)  services, knowledge of guests, and building maintenance 
A)  bookkeeping, office management, and scheduling 
B)  planning, hiring, and housekeeping 
C)  conceptual, interpersonal, and technical 
D)  knowing the company, profit making, and investing 
E)  services, knowledge of guests, and building maintenance C

Question 3

Leaders possess a mental and physical intensity that causes them to be assertive by showing

Accepted Answer

A)  guaranteed outcomes 
B)  control, assuming responsibility 
C)  moderated risks 
D)  performance, regardless of method 
E)  dislike for unexpected events 
A)  guaranteed outcomes 
B)  control, assuming responsibility 
C)  moderated risks 
D)  performance, regardless of method 
E)  dislike for unexpected events B

Question 4

Long-range strategic goals are determined by

Accepted Answer

A)  top management 
B)  midlevel management 
C)  frontline management 
D)  supervisors 
A)  top management 
B)  midlevel management 
C)  frontline management 
D)  supervisors

Question 5

The difference between leadership and management is that

Accepted Answer

A)  leaders control risks and people 
B)  managers coordinate efforts 
C)  managers provide a vision 
D)  leaders work outside the system 
E)  leadership is a formal process 
A)  leaders control risks and people 
B)  managers coordinate efforts 
C)  managers provide a vision 
D)  leaders work outside the system 
E)  leadership is a formal process

Question 6

Dr. Martin Luther King, Jr. was an example of what specific type of leadership?

Accepted Answer

A)  Incentive 
B) Transactional 
C)  Transformational 
D)  Peer-led 
E)  Experienced 
A)  Incentive 
B) Transactional 
C)  Transformational 
D)  Peer-led 
E)  Experienced

Question 7

Create a situation where you would be faced with making an ethical decision in everyday life. What thought process would you use to resolve the issue?

Accepted Answer

One situation where I might be faced wit

Question 8

Management is simply what managers do to

Accepted Answer

A)  pay bills and do office work 
B)  answer the phone and make reservations 
C)  plan, organize, and control the business 
D)  schedule employees 
E)  research the market 
A)  pay bills and do office work 
B)  answer the phone and make reservations 
C)  plan, organize, and control the business 
D)  schedule employees 
E)  research the market

Question 9

The first question that leaders ask themselves is usually

Accepted Answer

A)  "What needs to be done?" 
B)  "What can and should I do to make a difference?" 
C)  "What are the organization's missions and goals?" 
D)  "Do I pass the mirror test?" 
A)  "What needs to be done?" 
B)  "What can and should I do to make a difference?" 
C)  "What are the organization's missions and goals?" 
D)  "Do I pass the mirror test?"

Question 10

Great leaders

Accepted Answer

A)  are the individuals who have been on the job the longest and have the most experience 
B)  are hired at entry levels 
C)  are motivated and grow into their roles 
D)  must be highly educated and aggressive to get the job done 
A)  are the individuals who have been on the job the longest and have the most experience 
B)  are hired at entry levels 
C)  are motivated and grow into their roles 
D)  must be highly educated and aggressive to get the job done

Question 11

Which of the following is NOT an identifiable practice common to leaders?

Accepted Answer

A)  Challenging the process 
B)  Inspiring a shared vision 
C)  Creating a model 
D)  Encouraging the heart 
A)  Challenging the process 
B)  Inspiring a shared vision 
C)  Creating a model 
D)  Encouraging the heart

Question 12

Looking at the past and using that information to predict the future is known as

Accepted Answer

A)  planning 
B)  motivating 
C)  forecasting 
D)  organizing 
A)  planning 
B)  motivating 
C)  forecasting 
D)  organizing

Question 13

Define leadership in terms of hospitality.

Accepted Answer

• In terms of hospitalityleadership, the

Question 14

Managers with ________ skills have the ability to communicate with a wide range of employees.

Accepted Answer

A)  conceptual 
B)  interpersonal 
C)  technical 
D)  functional 
A)  conceptual 
B)  interpersonal 
C)  technical 
D)  functional

Question 15

________ leadership involves charisma, individual consideration, and intellectual stimulation.

Accepted Answer

A)  Transactional 
B)  Transformational 
C)  Charismatic 
D)  Traditional 
A)  Transactional 
B)  Transformational 
C)  Charismatic 
D)  Traditional

Question 16

What is a transformational leader and what three practices are common?

Accepted Answer

• The text outlines

Question 17

The ________ model outlines the coming together of a leader, the followers, and the situation.

Accepted Answer

A)  charismatic leader 
B)  traditional leader 
C)  transformational leader 
D)  transactional leader 
A)  charismatic leader 
B)  traditional leader 
C)  transformational leader 
D)  transactional leader

Question 18

Which of the following is NOT a distinction of management?

Accepted Answer

A)  Work in the system 
B)  Control risks 
C)  Enforce organizational rules 
D)  Coordinate effort 
E)  Create opportunities 
A)  Work in the system 
B)  Control risks 
C)  Enforce organizational rules 
D)  Coordinate effort 
E)  Create opportunities

Question 19

Courage, endurance, integrity, and judgment are all traits common to

Accepted Answer

A)  managers 
B)  supervisors 
C)  leaders 
D)  CEOs 
A)  managers 
B)  supervisors 
C)  leaders 
D)  CEOs

Question 20

________ manage the work of line employees.

Accepted Answer

A)  Top managers 
B)  Midlevel managers 
C)  Frontline managers 
D)  Executives 
A)  Top managers 
B)  Midlevel managers 
C)  Frontline managers 
D)  Executives

Efficiency and effectiveness are most important for

The three management skill areas are

Leaders possess a mental and physical intensity that causes them to be assertive by showing

Long-range strategic goals are determined by

The difference between leadership and management is that

Dr. Martin Luther King, Jr. was an example of what specific type of leadership?

Create a situation where you would be faced with making an ethical decision in everyday life. What thought process would you use to resolve the issue?

Management is simply what managers do to

The first question that leaders ask themselves is usually

Great leaders

Which of the following is NOT an identifiable practice common to leaders?

Looking at the past and using that information to predict the future is known as

Define leadership in terms of hospitality.

Managers with ________ skills have the ability to communicate with a wide range of employees.

________ leadership involves charisma, individual consideration, and intellectual stimulation.

What is a transformational leader and what three practices are common?

The ________ model outlines the coming together of a leader, the followers, and the situation.

Which of the following is NOT a distinction of management?

Courage, endurance, integrity, and judgment are all traits common to

________ manage the work of line employees.

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Planning

Organizing

Communication and Decision Making

Control

Filters

Exam 14: Leadership and Management

Efficiency and effectiveness are most important for

The three management skill areas are

Leaders possess a mental and physical intensity that causes them to be assertive by showing

Long-range strategic goals are determined by

The difference between leadership and management is that

Dr. Martin Luther King, Jr. was an example of what specific type of leadership?

Create a situation where you would be faced with making an ethical decision in everyday life. What thought process would you use to resolve the issue?

Management is simply what managers do to

The first question that leaders ask themselves is usually

Great leaders

Which of the following is NOT an identifiable practice common to leaders?

Looking at the past and using that information to predict the future is known as

Define leadership in terms of hospitality.

Managers with ________ skills have the ability to communicate with a wide range of employees.

________ leadership involves charisma, individual consideration, and intellectual stimulation.

What is a transformational leader and what three practices are common?

The ________ model outlines the coming together of a leader, the followers, and the situation.

Which of the following is NOT a distinction of management?

Courage, endurance, integrity, and judgment are all traits common to

________ manage the work of line employees.

Introducing Hospitality

The Hotel Business

Rooms Division

Food and Beverage

Beverages

The Restaurant Business

Restaurant Management

Managed Services

Tourism

Recreation, Attractions, and Clubs

Gaming Entertainment

Meetings, Conventions, Expositions

Special Events

Planning

Organizing

Communication and Decision Making

Control

Filters