Exam 14: Industrial and Organizational Psychology

_____ is the field of psychology that applies the science of human behavior to work and the workplace.

_____ refers to discretionary actions on the part of an employee that promote institutional effectiveness but are not included in the person's formal responsibilities.

In the context of training,which of the following is true of computer-based and in-person orientation programs?

Betty works for a small advertising agency.Recently,Derek,the manager,passed obscene sexual remarks at Rebecca,Betty's coworker.Can Betty file a suit of sexual harassment against Derek?

In his office,Dylan sits in a chair that is too low for his desk.Consequently,he develops neck and shoulder pain.Research in which of the following fields can be used to fix this problem?

In accordance with the study conducted by Wrzesniewski on the meaning of work,an employee who thinks of his or her work as a _____ is most likely to find work to be fulfilling and meaningful.

When her manager asks Sally to demonstrate how fast she can accomplish her task on the production line,Sally finishes the task in record time.Sally's performance is best explained by the _____.

Describe the contributions of W.Edwards Deming toward the "JAPAnese" management style.Where was his influence the greatest?

Which of the following statements is true of transactional leadership?

In accordance with the study conducted by Wrzesniewski on the meaning of work,which of the following employees is most likely to experience the strongest preexisting sense of psychological well-being?

Job analysis provides information that is useful to all of the following EXCEPT:

Symptoms of job burnout are emotional rather than physical.

When asked about his perspective on his current occupation,Cal said "It might seem easy,but to do this job right,you really have to learn a lot of things.I take pride in what I do,and I can do it the way I want,the best way I can.It's up to me;you make it what it is.I feel like I was meant to do this work." In accordance with the study conducted by Wrzesniewski on the meaning of work,Cal views his occupation as a:

Leanne recently had a performance appraisal at her job.The reviews for her performance were submitted by her supervisor as well as her coworkers.Leanne also had to submit a review of her own work.Which of the following types of performance appraisals has been illustrated in this scenario?

Desmond is an account executive at a small accounting firm.Over the years,his performance has dipped gradually.One day,his manager summons him and tells him that his performance is being monitored.The manager further warns Desmond that if he fails to improve his productivity,he may have to lose his job.Surprisingly,after one month,performance reviews indicate a drastic improvement in Desmond's productivity.Desmond's performance can be best explained by the _____.

Andrew's job as a call center executive requires him to work on night shifts.He has even had to work on weekends,which has adversely affected his health.Although he initially took pride in being a teetotaler,he started drinking heavily to overcome the job stress.His habits have made him both irritable and antisocial.Andrew is most likely a victim of:

A Theory Y manager tends to assume that work is innately unpleasant and that people have a strong desire to avoid it.

Explain the four elements of transformational leadership.

Caleb,a manager at River's Ink Co.,claims that his employees are lazy and have to be constantly ordered to perform their duties.In the context of the different approaches to management,Caleb is most likely to agree with the _____.

Hugh is a sales representative at Bellclark Inc.,an electronics manufacturer.For the third quarter,he is assigned a challenging territory.Although,he is a consistent performer,his sales figures fall below the average of other representatives,who are assigned to less difficult areas.Which of the following considerations should Hugh's manager take while evaluating Hugh's performance for the third quarter?