Question 1

Organizational climate is:

Accepted Answer

A)  how well the team works together. 
B)  how each employee is treated. 
C)  the way in which the company's goals are organized. 
D)  how the employees feel about the work environment. 
E)  how it "feels" to work there. 
A)  how well the team works together. 
B)  how each employee is treated. 
C)  the way in which the company's goals are organized. 
D)  how the employees feel about the work environment. 
E)  how it "feels" to work there.

Question 2

Job enrichment adds more tasks, expectations, and responsibilities to the job.

Accepted Answer

A) True 
 B)False

Question 3

Praising an employee after he/she handles a customer complaint well is an example of the___________theory.

Accepted Answer

The answer of Praising an employee after he/she handles a...

Question 4

The three categories Alderfer proposed are ___________,___________ , and___________.

Accepted Answer

existence,

Question 5

___________reinforcement involves getting feedback on a set schedule in terms of time or number of actions; whereas ___________reinforcement is given on an irregular basis.

Accepted Answer

The answer of ___________reinforcement involves getting feedback on a set...

Question 6

Positive reinforcement is generally accepted as the most powerful consequence in shaping future behavior.

Accepted Answer

A) True 
 B)False

Question 7

Self actualization is:

Accepted Answer

A)  the need to meet one's potential. 
B)  the need for praise and attention. 
C)  the need for protection. 
D)  none of the above. 
E)  all of the above. 
A)  the need to meet one's potential. 
B)  the need for praise and attention. 
C)  the need for protection. 
D)  none of the above. 
E)  all of the above.

Question 8

Explain the Situational (Contingency) theories. Be sure to include which three things makes up a leadership situation.

Accepted Answer

Situational (contingency) theories state

Question 9

The three development dimensions are ___________,___________ , and___________ .

Accepted Answer

responsibi

Question 10

According to the performance dimensions, compare the ways in which a restaurant concerned with customer service and a restaurant concerned with cost control would have employees handle a customer complaining about how their steak was cooked.

Accepted Answer

A restaurant concerned with customer sat

Question 11

In which type of interview is the objective to communicate the manager's evaluation of the employee and persuade the employee to improve?

Accepted Answer

A)  Tell- and- listen 
B)  Analytical 
C)  Tell- and- sell 
D)  Convey- and- progress 
E)  Problem solving 
A)  Tell- and- listen 
B)  Analytical 
C)  Tell- and- sell 
D)  Convey- and- progress 
E)  Problem solving

Question 12

List seven of the twenty measurable behaviors that will, under specific conditions, produce effective leadership.

Accepted Answer

Seven of the following: performance emph

Question 13

Explain Maslow's hierarchy of needs.

Accepted Answer

Abraham H. Maslow focused on a person's

Question 14

In a climate in which employees are rewarded for good work and given negative feedback for bad, the threats and criticism outweigh the rewards and recognition.

Accepted Answer

A) True 
 B)False

Question 15

According to the second development dimension, what is the outcome when a manager concentrates only on the employees who are not performing up to standard?

Accepted Answer

A)  The performing employees will continue to improve their performance. 
B)  Those employees will begin performing up to standard. 
C)  The good employees will start performing negatively. 
D)  The employees who are underperforming will ignore the feedback. 
E)  None of the above. 
A)  The performing employees will continue to improve their performance. 
B)  Those employees will begin performing up to standard. 
C)  The good employees will start performing negatively. 
D)  The employees who are underperforming will ignore the feedback. 
E)  None of the above.

Question 16

Explain the difference between the three performance dimensions and the three development dimensions.

Accepted Answer

The three performance dimensions are cla

Question 17

Management by objectives is most effective in situations in which there are problems with clarity, commitment, and/or standards.

Accepted Answer

A) True 
 B)False

Question 18

Content theories are concerned with what causes behavior.

Accepted Answer

A) True 
 B)False

Organizational climate is:

Job enrichment adds more tasks, expectations, and responsibilities to the job.

Praising an employee after he/she handles a customer complaint well is an example of the___________theory.

The three categories Alderfer proposed are _____,_ , and_______.

_reinforcement involves getting feedback on a set schedule in terms of time or number of actions; whereas _reinforcement is given on an irregular basis.

Positive reinforcement is generally accepted as the most powerful consequence in shaping future behavior.

Self actualization is:

Explain the Situational (Contingency) theories. Be sure to include which three things makes up a leadership situation.

The three development dimensions are _____,_ , and_______ .

According to the performance dimensions, compare the ways in which a restaurant concerned with customer service and a restaurant concerned with cost control would have employees handle a customer complaining about how their steak was cooked.

In which type of interview is the objective to communicate the manager's evaluation of the employee and persuade the employee to improve?

List seven of the twenty measurable behaviors that will, under specific conditions, produce effective leadership.

Explain Maslow's hierarchy of needs.

In a climate in which employees are rewarded for good work and given negative feedback for bad, the threats and criticism outweigh the rewards and recognition.

According to the second development dimension, what is the outcome when a manager concentrates only on the employees who are not performing up to standard?

Explain the difference between the three performance dimensions and the three development dimensions.

Management by objectives is most effective in situations in which there are problems with clarity, commitment, and/or standards.

Content theories are concerned with what causes behavior.

Introduction

Understanding the Customer

Developing a Marketing Plan

Promoting the Operation

Pricing and Designing the Menu

Delivering Quality Service

The Physical Facility

Food and Beverage: From Supplier to Customer

Kitchen Equipment and Interiors: Selection, Maintenance and Energy Management

Sanitation and Food Safety

Controlling Costs

Employee Selection

Training and Development

Restaurant Manager 2010

Filters

Exam 14: Motivating the Employee

Organizational climate is:

Job enrichment adds more tasks, expectations, and responsibilities to the job.

Praising an employee after he/she handles a customer complaint well is an example of the___________theory.

The three categories Alderfer proposed are ___________,___________ , and___________.

___________reinforcement involves getting feedback on a set schedule in terms of time or number of actions; whereas ___________reinforcement is given on an irregular basis.

Positive reinforcement is generally accepted as the most powerful consequence in shaping future behavior.

Self actualization is:

Explain the Situational (Contingency) theories. Be sure to include which three things makes up a leadership situation.

The three development dimensions are ___________,___________ , and___________ .

According to the performance dimensions, compare the ways in which a restaurant concerned with customer service and a restaurant concerned with cost control would have employees handle a customer complaining about how their steak was cooked.

In which type of interview is the objective to communicate the manager's evaluation of the employee and persuade the employee to improve?

List seven of the twenty measurable behaviors that will, under specific conditions, produce effective leadership.

Explain Maslow's hierarchy of needs.

In a climate in which employees are rewarded for good work and given negative feedback for bad, the threats and criticism outweigh the rewards and recognition.

According to the second development dimension, what is the outcome when a manager concentrates only on the employees who are not performing up to standard?

Explain the difference between the three performance dimensions and the three development dimensions.

Management by objectives is most effective in situations in which there are problems with clarity, commitment, and/or standards.

Content theories are concerned with what causes behavior.

Introduction

Understanding the Customer

Developing a Marketing Plan

Promoting the Operation

Pricing and Designing the Menu

Delivering Quality Service

The Physical Facility

Food and Beverage: From Supplier to Customer

Kitchen Equipment and Interiors: Selection, Maintenance and Energy Management

Sanitation and Food Safety

Controlling Costs

Employee Selection

Training and Development

Restaurant Manager 2010

Filters

The three categories Alderfer proposed are _____,_ , and_______.

_reinforcement involves getting feedback on a set schedule in terms of time or number of actions; whereas _reinforcement is given on an irregular basis.

The three development dimensions are _____,_ , and_______ .