Question 1

Cross- traffic results in ___________ and __________.

Accepted Answer

bottlenecks, congestion

Question 2

What are the four concepts of space?

Accepted Answer

Privacy, personal space, territoriality, and crowding.

Question 3

Most operators consider it economically unfeasible to put air conditioning in the kitchen.

Accepted Answer

A) True 
 B)False  True

Question 4

Environmental psychology looks at the influence of the customer's behavior on the physical environment.

Accepted Answer

A) True 
 B)False

Question 5

Turnover rates will vary depending on_________ of_________ and _________of_________.

Accepted Answer

time of da

Question 6

Ergonomics is the science of fitting the job to the worker.

Accepted Answer

A) True 
 B)False

Question 7

Identify the systematic approach to workplace design. Where does it begin and what is involved?

Accepted Answer

Systematic approach to the workplace beg

Question 8

Identify the elements of the immediate package and external environment.

Accepted Answer

Food and beverage items are the basic pr

Question 9

The layout of an operation can be improved if the flow between various work spaces is reduced.

Accepted Answer

A) True 
 B)False

Question 10

Turnover is:

Accepted Answer

A)  the total number of people visiting an operation within a given period of time. 
B)  how many times a table is occupied during a given meal period. 
C)  dependent solely on the meal. 
D)  the measure of the number of entrees served in a given amount of time. 
E)  expressed on a per hour basis. 
A)  the total number of people visiting an operation within a given period of time. 
B)  how many times a table is occupied during a given meal period. 
C)  dependent solely on the meal. 
D)  the measure of the number of entrees served in a given amount of time. 
E)  expressed on a per hour basis.

Question 11

The average piece of restaurant china is:

Accepted Answer

A)  used 3,000 times and lasts 1 year. 
B)  used 3,000 times and lasts 3 years. 
C)  used 7,000 times and lasts 1 year. 
D)  used 7,000 times and lasts 3 years. 
E)  used 7,000 times and lasts 2 years. 
A)  used 3,000 times and lasts 1 year. 
B)  used 3,000 times and lasts 3 years. 
C)  used 7,000 times and lasts 1 year. 
D)  used 7,000 times and lasts 3 years. 
E)  used 7,000 times and lasts 2 years.

Question 12

The layout process consists of:

Accepted Answer

A)  arranging individual pieces of equipment into functional areas. 
B)  arranging the functional areas into part of the operation. 
C)  arranging the functional areas into the entire operation. 
D)  both A and B. 
E)  both A and C. 
A)  arranging individual pieces of equipment into functional areas. 
B)  arranging the functional areas into part of the operation. 
C)  arranging the functional areas into the entire operation. 
D)  both A and B. 
E)  both A and C.

Question 13

Define ergonomics and give examples of problems caused by poor ergonomics.

Accepted Answer

Ergonomics as defined by OSHA is the "sc

Question 14

An employee- friendly workstation includes:

Accepted Answer

A)  toe space to let employees stand closer to the counter. 
B)  tiled floors. 
C)  a chair to alleviate lower back pain. 
D)  pens. 
E)  all of the above. 
A)  toe space to let employees stand closer to the counter. 
B)  tiled floors. 
C)  a chair to alleviate lower back pain. 
D)  pens. 
E)  all of the above.

Question 15

Turnover is a measure of how many times a meal is served during a given period.

Accepted Answer

A) True 
 B)False

Question 16

The selection and placement of furniture has a _________and _________dimension.

Accepted Answer

physical,

Question 17

What are the steps of the layout process? What are some procedures that can be used to improve an existing layout?

Accepted Answer

The layout process consists of two steps

Question 18

A systematic approach to workplace design begins with an analysis of the:

Accepted Answer

A)  menu. 
B)  type of restaurant. 
C)  restaurant capacity. 
D)  number of employees needed. 
E)  type of customers. 
A)  menu. 
B)  type of restaurant. 
C)  restaurant capacity. 
D)  number of employees needed. 
E)  type of customers.

Question 19

Give a detailed example of a more productive procedure for completing jobs.

Accepted Answer

Task planning involves the "analysis of

Question 20

Operators should expect to replace 25 percent of their china every year due to breakage.

Accepted Answer

A) True 
 B)False

Cross- traffic results in _ and .

What are the four concepts of space?

Most operators consider it economically unfeasible to put air conditioning in the kitchen.

Environmental psychology looks at the influence of the customer's behavior on the physical environment.

Turnover rates will vary depending on_____ of_ and _of_____.

Ergonomics is the science of fitting the job to the worker.

Identify the systematic approach to workplace design. Where does it begin and what is involved?

Identify the elements of the immediate package and external environment.

The layout of an operation can be improved if the flow between various work spaces is reduced.

Turnover is:

The average piece of restaurant china is:

The layout process consists of:

Define ergonomics and give examples of problems caused by poor ergonomics.

An employee- friendly workstation includes:

Turnover is a measure of how many times a meal is served during a given period.

The selection and placement of furniture has a _and _dimension.

What are the steps of the layout process? What are some procedures that can be used to improve an existing layout?

A systematic approach to workplace design begins with an analysis of the:

Give a detailed example of a more productive procedure for completing jobs.

Operators should expect to replace 25 percent of their china every year due to breakage.

Introduction

Understanding the Customer

Developing a Marketing Plan

Promoting the Operation

Pricing and Designing the Menu

Delivering Quality Service

Food and Beverage: From Supplier to Customer

Kitchen Equipment and Interiors: Selection, Maintenance and Energy Management

Sanitation and Food Safety

Controlling Costs

Employee Selection

Training and Development

Motivating the Employee

Restaurant Manager 2010

Filters

Exam 7: The Physical Facility

Cross- traffic results in ___________ and __________.

What are the four concepts of space?

Most operators consider it economically unfeasible to put air conditioning in the kitchen.

Environmental psychology looks at the influence of the customer's behavior on the physical environment.

Turnover rates will vary depending on_________ of_________ and _________of_________.

Ergonomics is the science of fitting the job to the worker.

Identify the systematic approach to workplace design. Where does it begin and what is involved?

Identify the elements of the immediate package and external environment.

The layout of an operation can be improved if the flow between various work spaces is reduced.

Turnover is:

The average piece of restaurant china is:

The layout process consists of:

Define ergonomics and give examples of problems caused by poor ergonomics.

An employee- friendly workstation includes:

Turnover is a measure of how many times a meal is served during a given period.

The selection and placement of furniture has a _________and _________dimension.

What are the steps of the layout process? What are some procedures that can be used to improve an existing layout?

A systematic approach to workplace design begins with an analysis of the:

Give a detailed example of a more productive procedure for completing jobs.

Operators should expect to replace 25 percent of their china every year due to breakage.

Introduction

Understanding the Customer

Developing a Marketing Plan

Promoting the Operation

Pricing and Designing the Menu

Delivering Quality Service

Food and Beverage: From Supplier to Customer

Kitchen Equipment and Interiors: Selection, Maintenance and Energy Management

Sanitation and Food Safety

Controlling Costs

Employee Selection

Training and Development

Motivating the Employee

Restaurant Manager 2010

Filters

Cross- traffic results in _ and .

Turnover rates will vary depending on_____ of_ and _of_____.

The selection and placement of furniture has a _and _dimension.