Question 1

It was found that the club industry pays better than the hotel industry.

Accepted Answer

A) True 
 B)False

Question 2

As the industry moves forward, the controller is often asked to stock storeroom levels at appropriate par levels?

Accepted Answer

A) True 
 B)False

Question 3

The hotel controller rarely interacts with the general manager of the hotel?

Accepted Answer

A) True 
 B)False

Question 4

According to the article, the definition of purchasing is "purchasing the right product, at the right prices, at the right time".

Accepted Answer

A) True 
 B)False

Question 5

In the role of an) ______________, the controller is to instruct and train others.

Accepted Answer

A)  Administrator 
B)  Adviser 
C)  Technician 
D)  Educator 
E)  Mentor 
A)  Administrator 
B)  Adviser 
C)  Technician 
D)  Educator 
E)  Mentor

Question 6

A major difference between budgeting and forecasting is that forecasting is commonly viewed as a process that covers a longer period of time than budgeting.

Accepted Answer

A) True 
 B)False

Question 7

There are more female controllers in the hotel industry than the club industry.

Accepted Answer

A) True 
 B)False

Question 8

Used together, forecasts and budgets can provide a benchmark for ___________.

Accepted Answer

A)  Sales-incentive programs 
B)  Executive-compensation bonuses 
C)  Incentive-based management fees 
D)  Capital expenditures 
E)  All of the above 
A)  Sales-incentive programs 
B)  Executive-compensation bonuses 
C)  Incentive-based management fees 
D)  Capital expenditures 
E)  All of the above

Question 9

The two most common financial goals prior to developing an operations budget are_____________.

Accepted Answer

A)  Sales and net income 
B)  Sales and EBITDA 
C)  Debt-service coverage and RevPAR 
D)  RevPAR and net income 
E)  Gross operating profit and occupancy percentage 
A)  Sales and net income 
B)  Sales and EBITDA 
C)  Debt-service coverage and RevPAR 
D)  RevPAR and net income 
E)  Gross operating profit and occupancy percentage

Question 10

Club controllers work slightly fewer hours per week than hotel controllers.

Accepted Answer

A) True 
 B)False

Question 11

Many controllers have ended up being general managers of hotels.

Accepted Answer

A) True 
 B)False

Question 12

In this study, it was found that in most cases) the male controller on average makes _____________ more than a female controller.

Accepted Answer

A)  $5,000 
B)  $8,000 
C)  $10,000 
D)  $15,000 
E)  $20,000 
A)  $5,000 
B)  $8,000 
C)  $10,000 
D)  $15,000 
E)  $20,000

Question 13

Which of the following is not a category in which tasks performed by data mining can be grouped?

Accepted Answer

A)  Classification arranges customers into pre-defined segments that allow the size and structure of market groups to be monitored. 
B)  Clustering customers based on domain knowledge and the database, but does not rely on predetermined group definitions. 
C)  Deviation detection uncovers data anomalies, such as a sudden increase in purchase by a customer. 
D)  Forecasting predicts the future value of continuous variables based on patterns and trend within the data. 
E)  All of the above were mentioned as a category. 
A)  Classification arranges customers into pre-defined segments that allow the size and structure of market groups to be monitored. 
B)  Clustering customers based on domain knowledge and the database, but does not rely on predetermined group definitions. 
C)  Deviation detection uncovers data anomalies, such as a sudden increase in purchase by a customer. 
D)  Forecasting predicts the future value of continuous variables based on patterns and trend within the data. 
E)  All of the above were mentioned as a category.

Question 14

What year was the HFTP Hospitality Financial and Technology Professionals) founded?

Accepted Answer

A)  1948 
B)  1953 
C)  1961 
D)  1975 
E)  1981 
A)  1948 
B)  1953 
C)  1961 
D)  1975 
E)  1981

Question 15

One of the most critical responsibilities of the purchasing manager is to become an expert on every product available from a vendor.

Accepted Answer

A) True 
 B)False

Question 16

CHAE is an acronym for which of the following?

Accepted Answer

A)  Certified Hospitality Accountant Executive 
B)  Certified Hotel Account Executive 
C)  Certified Hospitality Account Employee 
D)  Certified Hotel Advertising Executive 
E)  Certified Hospitality Advertising Executive 
A)  Certified Hospitality Accountant Executive 
B)  Certified Hotel Account Executive 
C)  Certified Hospitality Account Employee 
D)  Certified Hotel Advertising Executive 
E)  Certified Hospitality Advertising Executive

Question 17

The most common title of the chief financial executive is vice president of accounting.

Accepted Answer

A) True 
 B)False

Question 18

Although the article demonstrated how a hotel could be successful in using data-mining, some individuals remain skeptical of data mining's customer benefits and long-term financial payoffs.

Accepted Answer

A) True 
 B)False

Question 19

According to the article, data-mining technology extracts meaningful patterns and builds predictive customer-behavior models from stored information, in order to aid managers in the decision making process.

Accepted Answer

A) True 
 B)False

Question 20

The hotel that was used as the example of successfully using a data-mining technique in this article was the Ritz Carlton Hotels and Resorts.

Accepted Answer

A) True 
 B)False

It was found that the club industry pays better than the hotel industry.

As the industry moves forward, the controller is often asked to stock storeroom levels at appropriate par levels?

The hotel controller rarely interacts with the general manager of the hotel?

According to the article, the definition of purchasing is "purchasing the right product, at the right prices, at the right time".

In the role of an) ______________, the controller is to instruct and train others.

A major difference between budgeting and forecasting is that forecasting is commonly viewed as a process that covers a longer period of time than budgeting.

There are more female controllers in the hotel industry than the club industry.

Used together, forecasts and budgets can provide a benchmark for ___________.

The two most common financial goals prior to developing an operations budget are_____________.

Club controllers work slightly fewer hours per week than hotel controllers.

Many controllers have ended up being general managers of hotels.

In this study, it was found that in most cases) the male controller on average makes _____________ more than a female controller.

Which of the following is not a category in which tasks performed by data mining can be grouped?

What year was the HFTP Hospitality Financial and Technology Professionals) founded?

One of the most critical responsibilities of the purchasing manager is to become an expert on every product available from a vendor.

CHAE is an acronym for which of the following?

The most common title of the chief financial executive is vice president of accounting.

Although the article demonstrated how a hotel could be successful in using data-mining, some individuals remain skeptical of data mining's customer benefits and long-term financial payoffs.

According to the article, data-mining technology extracts meaningful patterns and builds predictive customer-behavior models from stored information, in order to aid managers in the decision making process.

The hotel that was used as the example of successfully using a data-mining technique in this article was the Ritz Carlton Hotels and Resorts.

Overview

Organization

General Managers: a View at the Top

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Food and Beverage Division

Marketing and Associated Activities

Human Resources Policy Management

Filters

Exam 8: Financial Control and Information Management

It was found that the club industry pays better than the hotel industry.

As the industry moves forward, the controller is often asked to stock storeroom levels at appropriate par levels?

The hotel controller rarely interacts with the general manager of the hotel?

According to the article, the definition of purchasing is "purchasing the right product, at the right prices, at the right time".

In the role of an) ______________, the controller is to instruct and train others.

A major difference between budgeting and forecasting is that forecasting is commonly viewed as a process that covers a longer period of time than budgeting.

There are more female controllers in the hotel industry than the club industry.

Used together, forecasts and budgets can provide a benchmark for ___________.

The two most common financial goals prior to developing an operations budget are_____________.

Club controllers work slightly fewer hours per week than hotel controllers.

Many controllers have ended up being general managers of hotels.

In this study, it was found that in most cases) the male controller on average makes _____________ more than a female controller.

Which of the following is not a category in which tasks performed by data mining can be grouped?

What year was the HFTP Hospitality Financial and Technology Professionals) founded?

One of the most critical responsibilities of the purchasing manager is to become an expert on every product available from a vendor.

CHAE is an acronym for which of the following?

The most common title of the chief financial executive is vice president of accounting.

Although the article demonstrated how a hotel could be successful in using data-mining, some individuals remain skeptical of data mining's customer benefits and long-term financial payoffs.

According to the article, data-mining technology extracts meaningful patterns and builds predictive customer-behavior models from stored information, in order to aid managers in the decision making process.

The hotel that was used as the example of successfully using a data-mining technique in this article was the Ritz Carlton Hotels and Resorts.

Overview

Organization

General Managers: a View at the Top

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Food and Beverage Division

Marketing and Associated Activities

Human Resources Policy Management

Filters