Exam 6: Managerial Decision Making

An________ is assigned the role of challenging the assumptions and assertions made by the group.

________refers to the tendency of people in groups to suppress contrary opinions.

________means that managers know which goals they wish to achieve, but information about alternatives and future events is incomplete.

Nordstrom Department store's "No questions asked - Return's Policy" is an example of an:

Explain the difference between programmed and nonprogrammed decisions and give an example of each.

________refers to the process of identifying problems and then resolving them.

________means that a decision has clear-cut goals and that good information is available, but the future outcomes associated with each alternative are subject to chance.

In the implementation stage, decision makers gather information that tells them how well the decision was implemented and whether it was effective in achieving its goals.

The condition under which ambiguity occurs is when:

At the start of every shift, Carl, a delivery truck driver, plans out his route based on the addresses that he will be visiting to drop off packages. This can best be described as what kind of decision?

"When did it occur" and "how did it occur" are questions associated with which step of the decision making process?

The________ model of decision making is based on economic assumptions.

Explain the four underlying assumptions of the administrative model.

When quality control measures at the local tire plant were found to be inadequate, managers were asking themselves, "How did this occur?" and "What is the result?" The company is in which stage of the managerial decision-making process?

The tendency of organizations to invest time and money in a solution despite strong evidence that is not appropriate is referred to as:

All of the following are cognitive biases that can affect manager's judgment except:

________means that all the information the decision-maker needs is fully available.

The classical model of decision making is based on________ assumptions.

Brainwriting refers to the tendency of people in groups to suppress contrary opinions.

Scenario - Vaughn Bately Vaughn Bately manages a group of eight electrical engineers at Defiance Designs. His team is highly trained and well respected by experts both inside and outside the company. Recently one of Vaughn's engineers suggested a new technique for the development and use of an argon laser. There appeared to be rich potential for this technology, but Vaughn wasn't certain that developing this technology was the best use of his limited resources. Vaughn was facing a significant decision. -Which of the following steps would Vaughn not take in making his decision?